Mixed feedback on customer service; some praised staff for being friendly and helpful, while others reported poor service and long wait times.
Food Quality
Food quality is inconsistent; while some customers enjoyed fresh and tasty meals, others complained about cold, undercooked, or poorly prepared items.
Order Accuracy
Frequent issues with order accuracy, including missing items and incorrect orders, leading to customer dissatisfaction.
Cleanliness
Concerns about cleanliness and maintenance, with some customers noting dirty conditions and equipment issues.
SS
Shanen S
1 day ago
4.0
My favorite kfc location. They make the food properly and have great staff. They aren't the quickest, but they do their best.
The drive thru design isn't the best, weird curve, but otherwise no complaints.
I always use the app to order and there's always some decent deals. My favorite dishes are their poutine, twister wraps, and chicken.
I tried their chilli oil menu and it was good, but I was not expecting it to be that spicy, never had a single kfc item that was spicy until now, couldn't finish it!
DS
Dilpreet sidhu
5 days ago
5.0
Amazing food , Amazing environment ,Splendid customer service
KK
kothu
Feb 26, 2026
2.0
I have visited and ordered from this KFC location several times before. Unfortunately, the customer service I received today was unacceptable. The Indian lady, who appeared to be in her 30s, had treated me with horrible customer service. I noticed a poster at the front of the store advertising the exclusive “chilli crunch” menu and was interested in trying it. When I asked to order it, she responded with a rude attitude while taking my order. Her tone was dismissive, and her body language, which included leaning her head forward multiple times and giving what appeared to be a disgusted look, made me really uncomfortable. I really hope no other customers have experienced this, and I hope the lady improves her etiquette when treating customers. From my experience, I hope the employer advises the employee to be more kind or at least hire people who have decent customer service. On a side note, the food was good.
KB
Kishor Bhattarai
Feb 14, 2026
5.0
Fast and quick service, chicken was delicious it was juicy, fresh and crispy, the staffs were really nice, would love giving this place a visit again,
SK
S. Kwan
Jan 23, 2026
1.0
Extremely poor service. Will not be returning.
Approached the counter when my mobile order said it was ready, only to be given the wrong order. Was told it was still in progress, waited for 10 mins at the counter. Finally someone new inquires for my name, lo and behold, it has been ready this whole time just sitting under the counter.
Napkins kept behind the counter. Why? Have to ask 3 times for napkins. Insane.
My 4 year old with thirsty, she does not drink pop. Asked for a cup for the tap water at the fountain; was told it would be 1.50$. A fast food establishment that does not even provide good will for tap water. What a cheap owner.
Will not be returning. Also contacted corporate. They need to know why they are losing customers. Franchises like this need to be shutdown if they care about their reputation.
What are the opening hours of KFC at 66 Copper Creek Drive, Markham?
KFC is open from 10:30 AM to 11:00 PM Monday to Wednesday and Sunday. On Thursday to Saturday, it stays open until midnight.
Where is the KFC located in Markham?
KFC is located at 66 Copper Creek Drive, Unit 10, Markham, ON L6B 0P2, Canada.
What types of food does KFC in Markham offer?
KFC offers fast food with specialties in chicken meals, including halal options, and also features meal delivery services.
How can I contact KFC at Markham for orders or inquiries?
You can reach KFC at +1 365-509-2045 for orders or questions.
Is KFC Markham's website available for online ordering or information?
Yes, you can visit KFC's website at http://kfc.ca for ordering and more information.
Are there any notable restaurants near KFC in Markham for additional dining options?
Nearby restaurants include Charminar Markham and Shaaz | Indian Cuisine | Markham if you're interested in Indian cuisine, as well as Pizza Nova and Sit On My Lab for pizza.
What fitness or wellness centers are located near KFC at 66 Copper Creek Drive?
Nearby wellness and fitness centers include Russell Aquatics for swimming lessons, Oakspa Wellness for massage and reflexology, Jenny Craig gym, Athlete's Care - Markham for physical therapy, and Anytime Fitness gym.
Are there coffee shops near KFC where I can grab a drink?
Starbucks Canada is a nearby coffee shop where you can enjoy coffee, smoothies, and other drinks.
What banking and financial services are accessible near KFC in Markham?
You can find RBC Royal Bank, TD Canada Trust Branch and ATM, and financial planners like Johnny Fung and mortgage specialists such as Subas Thiru near KFC.
Are there any beauty or health services near KFC in Markham for customers to visit?
Nearby beauty and health services include hair and nail salons like Hair 2 Love and Kevin's Nails For You, optometrist RevitalEyes Eye Care, and dental care at Legacy Dental.
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