Numerous reviews highlighted rude and unprofessional staff behavior, with many customers feeling rushed and disrespected during their interactions.
Food Quality
Customers frequently reported issues with food quality, including overly salty dishes, undercooked rice, and tough meat, leading to dissatisfaction with their meals.
Portion Sizes
Many reviews mentioned stingy portion sizes, with customers feeling they received less food than expected for the price paid.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and poor food handling practices.
AP
Akshay Patel
3 days ago
1.0
They don’t clean the rice. Get some rice husks in your bowl with every bite!
RS
Rohanie Singh
3 days ago
3.0
Purchased 3 tacos, 2 soft and one hard taco. Walked from store to my car to eat in car direct. I was working. The tacos were soggy, falling apart and dripping. Chicken was cold! I had a fork so ate the inside. Threw some away! So disappointed will not come back!
RR
Rj
6 days ago
2.0
I have the unfortunate habit of eating out at chipotle a lot, and when I found out they would open a new location closer to home and near my gym I was excited to finally be able to have it so easily available. Unfortunately this location is by far one of the worst locations I’ve ever been to. I had thought it was just some growing pains being a new location, but in the months since it’s opened quality and service has only gotten worse.
I’ve come consistently at least once or twice a month and they are constantly running out of proteins and fajitas. It’s come to the point I’ve walked in many times to see a line of people waiting for the steak or chicken to be cooked. I went in today to see the grill standing with nothing to do despite the fact that half of the proteins and fajitas were all out. When I asked if I could get some fajitas the server told me there’s no point in waiting as it’s going to take a long time when I know it usually takes the grill about 5 -10 minutes which I was wiling to wait for but she continued to tell me there’s no point in waiting and to just move on. The inefficiency of the team here is also seen when there are online orders and delivery drivers, every time I’ve seen an online order or delivery driver there has always been a queue of drivers or online order makers waiting a long time. It’s constantly running like it’s the busiest location when in reality it’s one of the least busiest locations I’ve been to. Again this could be a result of being a new location, but it has been months and it doesn’t seem like anything has changed.
It’s been a few years since I worked in a chipotle but to my knowledge your supposed to call out when something is almost finished so the grill and hot bar can be ready to fire up something when it’s needed, never once have I heard anyone call out when something is running out and I keep seeing things run out when i walk in. To my memory your also supposed to adjust when you make something, in the off chance that there is steak or the special beef on offer recently it’s almost always dry and cold because they’ve made too much. The chips I received today were also almost all cracked small pieces with most of them stuck together, and under seasoned. Again this is understandable in the first few months of opening but not many months after.
ES
Edgar Safaryan
Dec 30, 2025
1.0
For how many 1 star reviews they have you’d think they’d try to improve😂 … nope.
TT
Tony
Dec 28, 2025
1.0
I ordered here multiple times and its hit or miss. Most of the times it was not good 🤮.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 5000 Highway 7 E in Markham?
Chipotle Mexican Grill is open every day from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Markham?
It is located at 5000 Highway 7 E, Markham, ON L3R 4M9, Canada.
How can I contact Chipotle Mexican Grill in Markham for inquiries?
You can reach them by phone at +1 365-363-7400 or email at ON.5190.Markville@chipotle.com.
Is Chipotle Mexican Grill in Markham currently open or closed?
The restaurant is currently open and operational.
Does Chipotle Mexican Grill offer online ordering?
Yes, you can order online at https://order.chipotle.com/.
What type of cuisine does Chipotle Mexican Grill serve?
They serve Mexican cuisine, specializing in fast-casual meals.
What are some nearby restaurants I can visit before or after dining at Chipotle Mexican Grill?
Nearby restaurants include McDonald's Canada, The Pickle Barrel, Aroma Espresso Bar Canada, Cinnabon, and Real Fruit Bubble Tea, offering a variety of food and beverage options.
Are there any shopping destinations close to Chipotle Mexican Grill in Markham?
Yes, Walmart Canada, Winners, Sukoshi Mart, Babies"R"Us, Toys"R"Us, QE Home, and Hallmark are all nearby for shopping needs.
Can I access any health or personal care services near Chipotle Mexican Grill?
Yes, Eyestar Optical, Altima Markville Mall Dental Centre, The Barber Shop, Your Space Salons, and Hakim Optical are nearby for optical, dental, and beauty services.
What is the official website for Chipotle Mexican Grill?