Many customers complained about small portion sizes and stinginess with ingredients, leading to dissatisfaction with value for money.
Food Quality
Numerous reviews highlighted issues with food quality, including overly salty dishes, undercooked rice, and tough meat.
Customer Service
A significant number of customers reported poor service, including rude staff, incorrect orders, and a lack of professionalism.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty counters and food handling practices.
Consistency
Customers noted a lack of consistency in food quality and service, with some praising individual experiences while others reported significant issues.
WW
W Wai
Nov 13, 2025
1.0
Bought 3 bowls takeout and the paper bag they use broke. It was too small for carrying the weight of 3 bowls. Food fell on the floor. Don't they have a bigger or stronger bag to use? This is ridiculous.
RY
Ray Yeung
Nov 12, 2025
1.0
Avoid this location — it’s one of the worst branches I’ve been to. They use the same spoon for everything, so there’s constant cross-contamination. I don’t like spicy food, but every time I order, my meal ends up spicy because of this. This has happened multiple times. If I could give zero stars, I would.
I might as well add that the chips is just salt. Straight salt, it’s giving me an aneurysm thinking about this chipotle. Terrible just simply terrible. Way to make me lose my chipotle craving now. I repeat DO NOT COME HERE. If you’re in Markville, just go to bingz. Chipotle this is disgraceful.
SI
Shiya Indran
Nov 7, 2025
1.0
If I could put 0 star I would. I went here with my friend and we wanted to dine in. They put both of our orders on ONE tray even though we paid separately, the food was placed on egde too. When we went to go pick up the food it fell, the worker told us that they would take our order again, after we ordered the cashier only then told us that he was going to charge us again... they took no accountability and blamed it all on us. I talked to a manger there named Neela and she told me that we train workers to put orders on one tray if they come together, and that they assume people are together when they come in. They were being so rude and disrespectful for it, making us pay an extra $40 for food we didn't even eat. Never coming to this location again!!!
RT
Raroi tylen
Nov 7, 2025
5.0
in my opinion it is very busy and very noisy due to the fact that everyone comes here but whenever I come they always put a decent amount of food in my bowl or wrap. one of their bowls can feed up to 4 people.
ZJ
Zahra Jagshi
Nov 4, 2025
1.0
Very disappointed — they give way less meat than they’re supposed to. Portions are really small for the price. You can tell they’re being cheap with the food. Definitely not worth it for what you pay.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 5000 Highway 7 E in Markham?
Chipotle Mexican Grill is open every day from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill located in Markham?
It is located at 5000 Highway 7 E, Markham, ON L3R 4M9, Canada.
How can I contact Chipotle Mexican Grill in Markham for inquiries?
You can reach them by phone at +1 365-363-7400 or email at ON.5190.Markville@chipotle.com.
Is Chipotle Mexican Grill in Markham currently open or closed?
The restaurant is currently open and operational.
Does Chipotle Mexican Grill offer online ordering?
Yes, you can order online at https://order.chipotle.com/.
What type of cuisine does Chipotle Mexican Grill serve?
They serve Mexican cuisine, specializing in fast-casual meals.
What are some nearby restaurants I can visit before or after dining at Chipotle Mexican Grill?
Nearby restaurants include McDonald's Canada, The Pickle Barrel, Aroma Espresso Bar Canada, Cinnabon, and Real Fruit Bubble Tea, offering a variety of food and beverage options.
Are there any shopping destinations close to Chipotle Mexican Grill in Markham?
Yes, Walmart Canada, Winners, Sukoshi Mart, Babies"R"Us, Toys"R"Us, QE Home, and Hallmark are all nearby for shopping needs.
Can I access any health or personal care services near Chipotle Mexican Grill?
Yes, Eyestar Optical, Altima Markville Mall Dental Centre, The Barber Shop, Your Space Salons, and Hakim Optical are nearby for optical, dental, and beauty services.
What is the official website for Chipotle Mexican Grill?