I had a very frustrating experience at this Dairy Queen today.
I was waiting in the drive-thru for over 10 minutes just to pick up a SkipTheDishes order, which is completely unacceptable. the wait was so long that the car at the pickup window had turned off their ignition.
When I finally got to the window, a staff member named Keeta was incredibly rude. She told us that if we wanted ice cream and didn't want to wait, we should have come inside. There was no apology for the delay—just a dismissive, rude and unprofessional attitude.
I called the store but the employee hung up the first time claiming they were not able to hear me. Second time i called and asked for the reason for the delay. There was no explanation or apology for the reason why someone would have to wait 10+ mins at the pickup window.
I am very disappointed with how this was handled.
WA
william asselstine
Apr 14, 2026
5.0
Very unique layout in this plaza. I must visit. Customer Service was phenomenal.
AC
Alfred Chan
Apr 14, 2026
5.0
Favourite place for ice cream 🍦
Use the app to collect points, DQ points program is very good 👍
CQ
Carol Qi
Apr 8, 2026
5.0
I once ordered a birthday ice cream cake for my daughter’s birthday party. There was a young lady who was very nice. When she knew my daughter loves pink very much, she added more pink flowers on the cake🥰
AG
Ayush Gupta
Apr 4, 2026
1.0
This dairy queen location is one of the most stingy locations I've ever been to. This is a chocolate brownie extreme, the most vanilla blizzard I've gotten from a dairy queen. Extremely disappointed with my experience at this dairy queen location. Also got a hot fudge sundae here again, basically just a vanilla cone with a few drops of fudge. Avoid this location.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the location is family-friendly, welcomes children, has high chairs and wheelchair accessibility.
Does Dairy Queen Grill & Chill at this location have drive-thru and outdoor seating options?
Yes, it offers drive-thru service and outdoor seating for customers.
Can I place an order online for pickup at Dairy Queen Grill & Chill?
Yes, you can order online for pickup through their order URL at https://www.dairyqueen.com/en-ca/order/pickup/n/12145/.
How can I get exclusive deals from Dairy Queen Grill & Chill?
You can download their app to access exclusive deals at https://www.dairyqueen.com/app.
What are some restaurants near Dairy Queen Grill & Chill that I can visit?
Nearby restaurants include YoTea Canada (bubble tea), Subway (sandwich shop), Cafe Tea Era (Asian cuisine), Major Milliken Pub House (pub), and Man Yuen Restaurant (Chinese cuisine).
Which nearby places are good for family activities near Dairy Queen Grill & Chill?
Unionville-Milliken Soccer Club and In Form Soccer Training Programs offer sports and active life options suitable for families.
Where can I find nearby services like a pharmacy, spa, or bank close to Dairy Queen Grill & Chill?
Nearby, you can find Water Exquisite Spa and Amy Beauty & Spa for relaxation, as well as the RBC Royal Bank ATM for banking needs.
Is there convenient parking and facilities available at Dairy Queen Grill & Chill?
The location includes outdoor seating and drive-thru options; while parking isn't explicitly stated, drive-thru typically indicates accessible parking and vehicle access.
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