Numerous customers reported rude and unprofessional service, with staff often being dismissive or argumentative.
Order Accuracy
A significant number of reviews highlighted issues with incorrect orders, missing items, and food not being prepared as requested.
Food Quality
Customers frequently complained about cold, stale, or poorly prepared food, raising concerns about hygiene and freshness.
Wait Times
Many reviews mentioned excessively long wait times for food, both in the drive-thru and inside the restaurant.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and food stations, contributing to a negative dining experience.
AS
Artem Smelovskii
1 day ago
2.0
5 nuggets when ordered 6.
Missing sauce.
Some menu items are missing.
GG
Gourav Guru
Nov 8, 2025
1.0
I would give it zero star if possible ordered food for takeout from this location buurgers were the worng order and tasted like they were atleast few hours old. The coffee tasted like it was sugar syrup. Was very disappointed with services on this location and expect better from big franchise as McDonald's, hope the management looks into these issues in the future.
GO
Gargi Obreo
Nov 4, 2025
1.0
The south asian lady was so mean , food was cold as hell
SR
Sam Rutherford
Nov 4, 2025
1.0
The manager is the most rude despicable cheap person i ever met he messed up our food refused to fix it argued with us we said we want our money back he gave it back
MB
Marie B
Oct 29, 2025
1.0
I don't think it's wise to order from here, because almost always there is something wrong with the orders I've placed over probably the last two years.
For example, I once asked for a hot chocolate thru the drive-thru, was handed the cup, took a sip and it was old, stale coffee. Tried again another time to order hot chocolate (fool me twice...), when the employee handed me the drink I specifically asked if it was hot chocolate. They confirmed. When I looked underneath the lid to check if it was just straight black coffee, it looked milky on the top so I figured it was what I ordered...nope. Again, just gross old coffee. If you don't have a drink in stock, please don't hand customers a bad drink that they didn't order. Just let customers know it can't be ordered and offer to make something else.
Today when I tried ordering a pumpkin spice latte, there was no pumpkin or flavors were added to the latte.
Too many chances given, and while I understand this is fast food, there are many establishments in Vaughan and Richmond Hill who make fast food that have decently trained staff and follow procedures to ensure customers have a good experience. There's a good Tim's i go to where the employees are speedy but friendly, and their team pays attention to the details. So with that said, this will be the last time I give this location business, and I strongly encourage if you're in this area, do yourself a favor and just go to anywhere else nearby. It's not worth giving this location a chance, because 60%-70% of the items I've ordered here were incorrect in some form.
What are the regular opening hours for McDonald's at 1900 Major Mackenzie Drive?
McDonald's at 1900 Major Mackenzie Drive is open daily from 7:00 AM to 11:00 PM.
Does this McDonald's location have a drive-through service?
No, this McDonald's location does not offer drive-through service; it is closed every day for drive-through.
What ordering options are available at this McDonald's?
Customers can order through in-store pickup or delivery services at this McDonald's.
What types of meals are served at this McDonald's?
This McDonald's serves lunch and dinner meals.
What payment methods does McDonald's accept at this location?
They accept American Express, Cash, Discover, Mastercard, and Visa at this McDonald's.
Is this McDonald's suitable for families and children?
Yes, this McDonald's welcomes families and children and offers a children's menu.
Does this McDonald's serve coffee and late-night food?
Yes, this McDonald's serves coffee and offers late-night food until 11:00 PM.
Are there any nearby medical facilities close to McDonald's at 1900 Major Mackenzie Drive?
Yes, the Maple Walk-In and Family Practice Medical Clinic, including Jack Nathan Health MedSpa inside Walmart, are nearby for medical and wellness needs.
What retail and shopping options are available near this McDonald's?
Customers can visit Walmart Canada, Marshalls Canada, PetSmart, and Imperiaal Surfaces close by for shopping needs.
Are there any beauty and personal care services close to McDonald's?
Nearby beauty and personal care services include SMARTSTYLE hair salon, Regal Nails, JP NailSpa, and Great Clips.