New York Fries serves premium fresh cut fries made from whole, russet potatoes cooked in non-hydrogenated and non-GMO sunflower oil. NYF's delicious fresh cut fries are the base for a variety of gourmet poutines. From Classic (vegetarian) Poutine and Pulled Pork Poutine to Butter Chicken Poutine and Bacon Double Cheese Poutine, you are sure to find a favourite at New York Fries. NYF also sells a premium chicken & beef hot dog with no additives or artificial preservatives as well as a variety of sauces and dips. Vegetarian, Gluten-Free and Vegan friendly options available.
Terrible experience. Understaffed and improperly trained. 5pm on a Friday night, stopped for dinner while driving home. Took 5+ minutes for an employee to even be seen at the storefront. I had to yell out to get an employee's attention to get seen at all. Employee was quiet (couldn't hear half of their questions), didn't speak up, and seemed offended we were there. Ordered food, took a couple of minutes to arrive. Was okay - not at all like any NYF I have ordered from in terms of quality but it was food.
Went back a couple of minutes later and asked for salt for my fries. Employee was busy with another order; after he finished, ignored me and turned back into the back room.
Terrible disappointment. I expect better for it being dinnertime on a Friday along the 401. Will not be dining here if I can help it. Highly suggest anyone else simply pull off the highway in Kingston or Brockville and find a proper fast food restaurant with decent customer service skills who will actually attend to your order.
VC
V C
Oct 10, 2025
1.0
Ordered fries they completely forgot my order. gave everyone else behind me their food and close the shop and not able to even give me a refund properly. Took another 10 minutes just to get a refund complete lack of service.
LR
Leonard Rempel
Sep 15, 2025
4.0
Excellent classic poutine!
One person working over lunch made for slow service.
Sad how service at any Onroute outlet sucks.
TW
Tony Wong
Aug 19, 2025
5.0
Excellent ! Hot Fries ! Very friendly staff. The man there is excellent! Very polite!
AS
Alina Shaliakina
Aug 14, 2025
1.0
I am a huge fan of cheese sauce and if I see it- I buy it.
I don’t know who came up with the recipe for THIS sauce, but it tastes like a mix of starch and some kind of liquid. I couldn’t eat it — I just threw it away. There wasn’t even the slightest hint of cheese flavor. This is the most disgusting sauce I’ve ever tried.