New York Fries ONroute Mallorytown

Reviews

• RT

  Restless Trucker

  Feb 5, 2026
  2.0
  41/2 feet girl working on Thursday evening is so rude!
• NS

  Nouveau Système.

  Dec 3, 2025
  1.0
  Catastrophique! J'ai commandé un hot-dog full dressed et une poutine, on m'a servi un hot-dog avec uniquement de la sauce et des frites natures! J'ai réclamé, le serveur, visiblement énervé a juste rajouté la "sauce" et le fromage dans les frites. À éviter absolument.
• FT

  Fridge Turtle

  Nov 7, 2025
  1.0
  Terrible experience. Understaffed and improperly trained. 5pm on a Friday night, stopped for dinner while driving home. Took 5+ minutes for an employee to even be seen at the storefront. I had to yell out to get an employee's attention to get seen at all. Employee was quiet (couldn't hear half of their questions), didn't speak up, and seemed offended we were there. Ordered food, took a couple of minutes to arrive. Was okay - not at all like any NYF I have ordered from in terms of quality but it was food. Went back a couple of minutes later and asked for salt for my fries. Employee was busy with another order; after he finished, ignored me and turned back into the back room. Terrible disappointment. I expect better for it being dinnertime on a Friday along the 401. Will not be dining here if I can help it. Highly suggest anyone else simply pull off the highway in Kingston or Brockville and find a proper fast food restaurant with decent customer service skills who will actually attend to your order.
• VC

  V C

  Oct 10, 2025
  1.0
  Ordered fries they completely forgot my order. gave everyone else behind me their food and close the shop and not able to even give me a refund properly. Took another 10 minutes just to get a refund complete lack of service.
• LR

  Leonard Rempel

  Sep 15, 2025
  4.0
  Excellent classic poutine! One person working over lunch made for slow service. Sad how service at any Onroute outlet sucks.

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