Business Details
About
RestaurantRecipe Unlimited
Swiss Chalet in London, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,421 reviews
5 stars
662
4 stars
330
3 stars
165
2 stars
93
1 star
171
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported long wait times for food and poor service, with some expressing frustration over staff being overwhelmed or inattentive.
Food Quality
There were mixed reviews on food quality, with several complaints about cold or poorly cooked meals, while others praised the taste and freshness.
Staff Performance
Several servers, particularly Hailey and Missy, received positive feedback for their attentive and friendly service, enhancing the dining experience for many customers.
Atmosphere Concerns
Customers noted that the restaurant was often cold and uncomfortable, impacting their overall experience.
Order Accuracy
Multiple reviews highlighted issues with incorrect or missing items in takeout orders, leading to disappointment among customers.
- JMJackie Major2 days ago5.0Hailey was a fantastic waitress! I'm extremely impressed with her service and attention to detail. FYI to the owner: they will be scouts or managers from other industries who will be interested in hiring that young lady. I used to be a Bank Manager and I would have tried to recruit her!
- PPPam4 days ago1.0Fries were old and missing part of ribs which were very cold. Expensive but not worth it especially when driver stands around for a tip before handing over your food. Either way due to him waiting to see if I tip him didn't handed my food. So I put the cash tip away.
- AWAng Whaley5 days ago5.0Hailey did an outstanding job as a server. She was extremely busy with a large table, but if we couldn’t see that table, you would never know. Excellent customer service and teamwork. Thank you for a great night out and service.
- JEJulie ElliottJan 4, 20261.0We were so disappointed with the food from the Wellington Road location. We ordered a double leg dinner, and when we got it home the fries were hard as rock and inside were like sawdust. The chicken was overcooked, very dry! I tried to call the restaurant twice , but was on hold twice for a lengthy period.
- SCSHAUN JONES ACOUSTIC COVERSJan 2, 20262.0Ordered food for pickup. Said to pick up at 6:49. Drove there on time. Didn’t get food till 7:30. Other people were waiting longer and a lot of us were very frustrated. Food was good as always but service sucked.
Frequently Asked Questions About Swiss Chalet
Does Swiss Chalet at 1067 Wellington Rd, London offer a Braille menu?
Yes, every Swiss Chalet location with a dining room has a Braille menu.
What are the operating hours of Swiss Chalet at 1067 Wellington Rd, London?
Swiss Chalet at 1067 Wellington Rd, London is open from 11:00 AM to 10:00 PM Monday through Saturday, and from 11:00 AM to 9:30 PM on Sunday.
Does Swiss Chalet London - Wellington Rd offer delivery and takeout services?
Yes, Swiss Chalet provides both delivery and takeout. You can order online through their website or mobile app for convenient options like curbside pickup and in-restaurant pickup.
Can I order ahead online at Swiss Chalet on Wellington Rd?
Yes, you can place your order ahead online via their website or mobile app, with options for pickup or delivery, including group ordering for large families or events.
Are there any special deals or promotions available at Swiss Chalet London - Wellington Rd?
Swiss Chalet offers a variety of deals such as limited-time promotions, ongoing offers, and family meal deals. Details are available on their Specials & Deals page.
Does the Swiss Chalet location in London offer vegetarian or gluten-friendly menu options?
Yes, they provide vegetarian and gluten-friendly options. Guests should review the Nutrition & Allergy Guide and note that while precautions are taken, cross-contamination risks exist.
Is Swiss Chalet at 1067 Wellington Rd Canadian owned?
Yes, Swiss Chalet is proudly Canadian since 1954 and this location is owned and operated by Recipe Unlimited, supporting the local community.
Does Swiss Chalet London - Wellington Rd have accommodations for guests with visual impairments?
Yes, every Swiss Chalet location with a dining room, including this one, offers a Braille menu to assist guests with visual impairments.
What nearby stores can I visit when going to Swiss Chalet on Wellington Rd?
Nearby, you can visit Moores for men's fashion, Safia Fashion for women's clothing, and M&M Food Market for grocery and health foods, offering a great chance to shop before or after your meal.
Are there other dining options close to Swiss Chalet on Wellington Rd?
Yes, near Swiss Chalet you will find The Keg Steakhouse + Bar for steakhouse cuisine and Chipotle Mexican Grill for casual Mexican dining, ideal for trying different dining experiences in the area.
What services or stores are available nearby Swiss Chalet for additional errands?
Besides dining, local services near Swiss Chalet include Canada Computers and Electronics for tech needs, Studio Eye Care for optometry, and Farm Boy supermarket, great for completing errands alongside your visit.