Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local London Subway® Restaurant at 941 Hamilton Rd. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Feedback on customer service is highly mixed, with many customers reporting rude or inattentive staff, while others praised specific employees for their friendliness and helpfulness.
Food Quality
Numerous complaints about food quality, including issues with freshness, portion sizes, and incorrect orders, alongside some positive remarks about delicious sandwiches.
Cleanliness
Several reviews highlighted unsanitary conditions, particularly in the bathrooms, while others noted that the dining area was clean and well-maintained.
Staffing Issues
Many customers expressed frustration over long wait times due to understaffing, with calls for more employees to handle the volume of customers.
Drive-Thru Experience
The drive-thru service received negative feedback for long wait times and poor communication, with some customers unable to place orders.
TG
Terri Lynn Gray
1 day ago
4.0
Most times get good service. Have had a couple issues when ordering online for pickup
AM
Aashika Magar
Oct 24, 2025
1.0
Worst customer service ever!!!!!!!
MS
Mike Stiller
Aug 30, 2025
5.0
I visited Subway last night and had an amazing experience! I was really hungry, and the service was quick, which was a huge plus. The store was spotless, and Harsh was incredibly helpful in guiding me to create the perfect sandwich. Highly recommend this location for both the quality of food and the great customer service.
DD
Daniel D
Aug 29, 2025
3.0
I go to this subway ones a week and normally don't have an issue, I normally get my sub there from a lady who has dye hair and she is very nice..
However today I went there and I feel like a lot of it was very unpleasant, the lady that helped me was not the same lady I normally have my subs made by and she seems to be in a great deal of a rush even though it was just me in the store..
First she cut the sub to open it and left about 2/8 of an inch of bread on the top and the rest on the bottom, then cashed me out before my sub was done and rushed me every topping I asked for asking me "and" like 10 times and put the toppings on half assed..and to make it worse, when she went to cut the sub in half and close it she left half of the sub open and wrapped it like that so I opened it up to being a mess.
I don't normally make a stink about thinks but considering the store had no one else inside, there was no need for her to rush making the sub..It made me feel like she just wanted it over with so she could go back on her phone.
R_
Rahul__6 _Saini
Aug 16, 2025
1.0
Its very frustrating. I have waited more 40 minutes since order get placed. A lazy girl working very slow. When I asked her How long it will take. She just replied She is trying to making. Its very annoying and they don’t have manners. And talk customer in their own language.
The Subway restaurant is located at 941 Hamilton Rd., Unit 3, in the Hamilton-Highbury Plaza, London, ON, N5Z 1W5, Canada.
What are the operating hours of this Subway location?
The restaurant is open Monday to Wednesday from 8:00 AM to 1:00 AM, Thursday and Friday from 8:00 AM to 2:00 AM, Saturday from 9:00 AM to 2:00 AM, and Sunday from 9:00 AM to 1:00 AM.
Does this Subway offer breakfast, lunch, and dinner?
Yes, this Subway serves breakfast, lunch, and dinner.
Does this Subway support curbside pickup?
Yes, this Subway location offers curbside pickup as a convenient service.
What payment options are accepted at this Subway?
This Subway accepts American Express, Mastercard, and Visa for payment.
Can I place orders online or through an app?
Yes, you can order quickly and easily via the app or online through their website or menu link.
Does this Subway offer catering services?
Yes, the Subway restaurant provides catering services for your events and gatherings.
Is there dining available inside the Subway restaurant?
Yes, this Subway location serves dine-in customers.
What shopping center is near this Subway location?
The Subway is near Sherwood Forest Mall, where customers can shop before or after enjoying their meal.
Are there other dining options near Subway at Hamilton-Highbury Plaza?
Yes, nearby dining options include Pizza Hut, Tim Hortons, and Starbucks, offering a variety of food and beverage choices in the area.
Where can I find convenience stores or gas stations near this Subway?
Circle K and Esso Canada are convenience stores and gas stations nearby, which might be useful for quick errands before or after your visit to Subway.