Multiple reviews highlighted unsanitary conditions, including dirty bathrooms and lack of proper food handling practices.
Customer Service
Numerous customers reported poor customer service, including rude staff and long wait times for orders.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Several reviews mentioned that the food quality was inconsistent, with complaints about stale or improperly cooked items.
Staff Performance
While some staff were praised for their friendliness and efficiency, many reviews indicated a lack of training and organization among the team.
AF
a f
5 days ago
1.0
Do not come here!
They forgot an entire sandwich from my order!
HD
Haojin Deng
Dec 30, 2025
2.0
Messed up the poutine. It’s basically cheese on the fries
MT
Mrunal Tank
Dec 25, 2025
1.0
OMG, McDonald’s is really setting new standards… just not the good ones.
No hygiene, no gloves, no proper uniforms, and no one available to greet customers. My order was delayed like it was a luxury item being handcrafted.
Apparently, cleanliness and customer service are optional now. Very disappointing.
Location: 61 Oxford Street West
SV
Skylar Vinski
Dec 17, 2025
1.0
Just got my uber eats order and literally got nothing that I ordered. Sent me items that I did not order and all of them had cheese which I literally cannot eat. Uber Eats reimbursed me for the food that was missing, but I still had to pay $10 for delivery so you literally just wasted my time and money. As someone who worked in fast food it is not that hard to double check whether the correct items are in the bag or not. It is a Wednesday and you are not even in peak business hours right now. Very disappointed.
KD
Kathryn D.
Dec 7, 2025
1.0
Probably the worst McDonald's in London. I really resent the fact that the app forwards my orders to this one because they are so incompetent at this location. Ordered from them twice in one night because they messed up our order only for them to ALSO mess up the makeup order. Their food also tastes off sometimes and like it is stale. I would never recommend. If you and your friends feel like McD's visit any one other than this one. Terrible.
What are the operating hours of McDonald's at 61 Oxford Street West, London?
McDonald's is open 24 hours a day, seven days a week at this location.
Does this McDonald's offer delivery services?
Yes, delivery is available 24/7 at this McDonald's location.
Is there a drive-through service available at McDonald's on Oxford Street West?
Yes, the drive-through is open 24 hours every day at this McDonald's.
What meal times does McDonald's at this location serve?
Breakfast, lunch, and dinner are all served at this McDonald's location.
What payment options are accepted at McDonald's on Oxford Street West?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Does this McDonald's provide in-store pickup and delivery?
Yes, both in-store pickup and delivery services are available.
What type of attire is suitable when visiting this McDonald's?
Casual attire is appropriate when visiting McDonald's at this location.
Can customers find coffee shops near McDonald's at 61 Oxford Street West?
Yes, Starbucks is located nearby if you're looking for coffee before or after your visit.
Are there other fast food or burger restaurants near McDonald's on Oxford Street West?
Yes, McDonald's Canada itself is listed nearby, as well as Papa John's Pizza for different fast food options.
What real estate agencies are located near this McDonald's that customers might encounter?
Nearby real estate agencies include Morag Sells London, Sutton Group – Select Realty Inc - Jaime Vannoord, Bruce & Lisa Real Estate, Forest City Team, and many others.