McDonald's

3.6
3207 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
959 Hamilton Road East, LONDON, ON
N5W 1A2, Canada

Hours

Reviews

3.6
3,207 reviews
5 stars
1,098
4 stars
810
3 stars
565
2 stars
236
1 star
498

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, rude staff, and order inaccuracies, leading to frustration.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold meals, incorrect orders, and food safety concerns.

Cleanliness

The cleanliness of the restaurant received mixed reviews, with some praising it while others noted dirty tables and overflowing trash.

Positive Staff Interactions

Several reviews highlighted friendly and helpful staff, particularly during late-night shifts, contributing to a positive dining experience.

Delivery Problems

Delivery service was criticized for long wait times and incorrect orders, indicating a need for better management of delivery operations.
  • EE
    Emily
    Nov 15, 2025
    1.0
    Nevermind the food, ordered two coffees from here and got home to drink. One coffee was supposed to be a regular, the other a double double (two coffees, not a hard order.) The “regular” coffee smelled like moudly swamp water and was pretty much a black coffee (see the photo below.) The “double double” definitely had double the sugar, that tasted more like a 4x4.. Our instant coffee was better than both unfortunately, the coffee run was a waste tonight. Hopefully this gets resolved soon.
  • EG
    Erika Gaudette
    Nov 7, 2025
    2.0
    I went there to get dinner for my fiance, myself and in-laws my fiance and in-laws food was fine but I made it known that I have a fish allergy because I ordered a mc chicken and a Jr chicken for myself but when I finally ate the mc chicken not even seconds later I felt so sick I had given it to my fiance to finish eating it but he when he had taken a bit he had told me that they cooked it in the oil that the cook there fish burgers in, like I work in fast food myself so I know how serious allergies can be and I guess they didn't care that I have a fish allergy because after all the gave me food that was contaminated and I pacifically told them I have a fish allergy but after this experience I won't be going back there for a while.
  • AA
    Am Ali
    Oct 23, 2025
    1.0
    Food was good Service was really slow and staff was rude Tables were dirty
  • DO
    Dixon Osorio
    Oct 19, 2025
    2.0
    Depending on the time of day, you can eat whatever they say. The menu is very strict.
  • SG
    Shashank Gupta
    Oct 16, 2025
    1.0
    This McDonald’s location has truly mastered the art of ignoring delivery drivers. Not 9/10 times, but 10/10 times — no one bothers to come out and ask for the order number, even after ringing the so-called “delivery bell.” Honestly, they could just save everyone’s time by taping a sign on the door that says: “Order is getting ready.” “It will take a moment.” “It will take a while.” That’s all we ever hear anyway. What’s even better? The order is often already packed and sitting on the shelf getting cold, but no one has the basic courtesy or professionalism to check with the driver waiting right outside — even during freezing winters when the temperature in their waiting area drops below zero. The attitude is the cherry on top. The way they treat delivery drivers, you’d think we’re beneath them. Newsflash: we’re all working people and deserve the same respect and decency. And please, don’t use “we’re busy” as an excuse. Other McDonald’s, Wendy’s, and Burger Kings in London get just as busy — yet somehow they still manage to treat people like humans. At this location, even when it’s not busy, the treatment is the same: cold food, colder attitude.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 959 Hamilton Road East?

McDonald's is open 24 hours a day, 7 days a week, from 00:00 to 23:59 daily.

Does McDonald's at this location offer delivery services?

Yes, delivery is available 24/7, every day of the week.