Many customers reported frequent issues with incorrect orders, including missing items and wrong modifications.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about cold, stale, or improperly prepared items.
Service Speed
While some customers praised quick service, others experienced long wait times, particularly during busy hours.
Customer Service
Feedback on customer service was mixed, with some staff being described as friendly and helpful, while others were noted for being rude or dismissive.
Cleanliness
The cleanliness of the restaurant was highlighted positively by some, but others reported dirty conditions, particularly in the bathrooms.
SS
Stephanie Szusz
2 days ago
5.0
Had supper here with our kids and I was overly impressed with the service. Everyone who helped us was kind, strong communicators, friendly and helpful. Impressed!
LM
Leanne Mason
4 days ago
1.0
Has to be the most disappointing McDonald's I've ever been to. Always check your bag before leaving as they almost always screw something up. Long wait times as well. Staff are usually pretty friendly though. Not the cleanest restaurant, the kitchen is even worse
RJ
Rhonda Johnson
5 days ago
1.0
Worst McDonald’s in the city of London. Can’t get an order correct, EVER. I stopped asking for apple slices in the kids meals because they just give us fries anyway. 3 of 4 items incorrect tonight, I’ll drive the extra way for somewhere else. We gave enough chances
MS
Mike Smith
Nov 8, 2025
5.0
I had the best Jr chicken and McDouble of my life on Saturday at 11pm. Shoutout to the workers
AK
AMRIT KAUR
Oct 27, 2025
1.0
I went to the McDonald’s drive-thru today, and honestly, my experience was very disappointing. The fries I received seemed old — they tasted like they were made a day before and were not fresh at all. Even the burger wasn’t prepared properly and didn’t taste like it usually does. I really expected better quality from McDonald’s.