Mixed reviews on customer service; some staff were praised for being friendly and helpful, while others were criticized for being rude and unprofessional.
Food Quality
Food quality is inconsistent; many customers enjoyed the chicken, but there were complaints about dryness, cold food, and missing items.
Order Accuracy
Frequent issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.
Cleanliness and Environment
The restaurant is generally noted for being clean, but some customers reported poor conditions and a lack of staff attention.
Service Speed
Service speed varies; some customers experienced quick service, while others faced long wait times and delays.
CK
Chris Kinsman
Feb 23, 2026
1.0
Ordered a delivery order for over $100 and gets to my house and there's $20 worth in orders in my bag gave my driver the wrong order now I have a family sitting here waiting to eat with no food absolutely ridiculous that nobody can read names or addresses or anything like that pretty pathetic workforce they got going on there
SN
Skyrah Napthen
Feb 20, 2026
1.0
Paid $15 for this piece of crap sandwich literally picking off all the breading because of how disgusting it is. taste like old chicken worried about getting food poisoning. It’s extremely dry and taste like it’s been cooked in really old oil.
SN
shivani narayan
Feb 13, 2026
1.0
Review for KFC – Order #66689
I placed an online order for 7:30 PM today, and when I got home, I realized several items were missing. I tried calling the store multiple times, but no one answered the phone. Because of that, I had to drive back to the location.
When I arrived, I spoke with Melissa, who has worked there for years. She was extremely helpful, professional, and understanding. She handled the situation the way any customer-focused employee should.
Unfortunately, the manager on duty was the complete opposite. He was rude, dismissive, and unprofessional—not just toward me, but in front of other customers who witnessed the interaction. When I mentioned that I run a business and would never speak to my customers the way he was speaking to me, he responded by saying he didn’t care. That level of disrespect is unacceptable from anyone, let alone a manager.
KFC, please do a proper integrity check before promoting people into leadership roles. Individuals like Melissa deserve recognition and advancement—not someone who treats customers with disrespect. Do better when hiring and promoting your managers.1683 Dundas st
SA
sarfaras ashraf
Feb 8, 2026
5.0
Had a great experience at KFC! The chicken was fresh, crispy, and full of flavor. Rose and Vanesa were very friendly and provided excellent customer service. Really appreciated their kindness and professionalism!
BJ
Brian Johnston
Feb 1, 2026
1.0
Great staff only one person that was very helpful.... I dont like the new way to order food and probably wont be back but its only because of that. Gone are the days where a helpful person could talk to you a suggest something. The food was horrible the famous KFC skin that you look forward too was soggy and not good at all. I have been going to this KFC for years and will never be back
What are the opening hours of the KFC located at 1683 Dundas Street, London, ON?
The KFC at 1683 Dundas Street, London, ON is open every day from 10:00 AM to 1:00 AM.
Where exactly is this KFC located?
This KFC is located at 1683 Dundas Street, London, Ontario, postal code N5W 3C8, Canada.
What is the contact phone number for this KFC?
You can reach this KFC by phone at +1 519-451-0464.
Does this KFC offer meal delivery services?
Yes, this KFC provides meal delivery services as part of its offerings.
Is this KFC a Halal restaurant?
Yes, this KFC is identified as a Halal restaurant, offering Halal food options.
What type of cuisine is served at this KFC?
This KFC specializes in fast food with a focus on chicken dishes.
Can you suggest nearby places of interest around this KFC?
Nearby, you can find Del-Mar Restaurant for American-style fish and chips, Taj Mahal Kitchen & Bar offering Indian cuisine, and Steel Grill Catering Co for catering and food delivery services.
Are there any automotive services close to this KFC?
Yes, automotive services near KFC include Maple City Tire and Automotive Services, Meineke Car Care Center, and James Patrick Automotive all offering repair and tire services.
What options are available nearby for health and beauty services?
Close to this KFC, you will find Enchanté Hair Studio and Davida's Beauty Hair Salon for hair and beauty treatments, and First Nails for nail services.
Are there any nearby banks or pharmacies near this KFC?
Yes, RBC Royal Bank is nearby for banking, and you can find Coulters Pharmacy and Shoppers Drug Mart for pharmacy and convenience needs.
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