Business Details
About
Fast Food RestaurantRestaurantChicken Restaurant
Location
Hours
Reviews
2.9
237 reviews
5 stars
76
4 stars
29
3 stars
27
2 stars
13
1 star
92
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food being overly salty, oily, or poorly cooked, leading to dissatisfaction and health concerns.
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, with several customers expressing frustration over poor service and disrespect.
Order Accuracy
Several customers experienced issues with incorrect orders, missing items, and staff admitting to packing mistakes.
Cleanliness
Feedback indicated concerns about the cleanliness of the kitchen and food court area, with some customers describing unsanitary conditions.
Overall Experience
A significant number of reviews reflected a negative overall experience, with many customers stating they would not return due to the combination of poor food quality and service.
- DCDamon Calderbank1 day ago1.0Worker did not understand simple question. They also do not do refills on fountain pop. I had drank my entire drink while waiting 20 minutes just to get my food.
- RKRaman KaurNov 2, 20251.0food was very salty and oily
- MSMohamad reza safaeiNov 1, 20251.0So disappointing! We got a game night bundle last night and we all 3 got upset stomach, nausea and diarrhea!!! Ee got poisoned for sure!
- SJSijo JoseOct 18, 20251.0Stay away from this place! I had a terrible experience at this KFC on October 17, 2025, around 8:00 PM. I ordered a 16-piece Original Chicken meal. When I went to pick it up, the staff member confirmed that it contained 16 pieces. However, when I got home and opened the box, there were only 10 pieces inside. I drove back to the store to have the order verified. The same staff member admitted it was a mistake but was extremely rude and acted as if she were doing me a favor by giving me the missing pieces. To make things worse, she shredded the cover into pieces and threw it on the counter, grumbling and showing her frustration in front of other customers. Her attitude was completely unprofessional, disrespectful, and unacceptable. The manager was polite and handled the situation with professionalism, but the staff member’s behavior completely ruined the experience. As someone who has been a loyal KFC customer in various countries, including London, I have never experienced such poor service before. Truly a disgraceful experience that reflects very badly on this location.
- SSSneha vincent SnehaSep 18, 20255.0The food which was served was very tasty and I felt satisfied. The service was also good
Frequently Asked Questions About KFC
What are the operating hours of KFC at 1680 Richmond Street in London, ON?
KFC is open Monday to Friday from 10:30 AM to 9:00 PM, Saturday from 10:30 AM to 8:00 PM, and Sunday from 10:30 AM to 5:00 PM.
Where is the KFC located in London, Ontario?
KFC is located inside a mall at 1680 Richmond Street, London, ON, N6G 3Y9, Canada.
What types of food categories does KFC at 1680 Richmond Street serve?
KFC is a fast food restaurant specializing in chicken meals and also offers meal delivery services. It is recognized as a halal restaurant as well.
How can I contact the KFC at Masonville Place for orders or inquiries?
You can reach KFC at 1680 Richmond Street by phone at +1 519-660-4930.
Does KFC have an official website for online orders or information?
Yes, KFC's official website is http://kfc.ca where you can find more information and place orders.
Is KFC located inside a shopping center or mall?
Yes, KFC is located inside the CF Masonville Place shopping mall at 1680 Richmond Street in London, ON.
Can I visit other stores near KFC at Masonville Place for a combined shopping and dining experience?
Yes, nearby stores include DAVIDsTEA for specialty teas, GUESS and American Eagle Outfitters for clothing, and Specsavers Masonville Place for eye care, providing a variety of shopping options alongside dining at KFC.
Are there other dining options near KFC inside Masonville Place?
Yes, nearby dining includes NYF fast food restaurant, Mr. Sub sandwich shop, Freshii health food restaurant, and MADO Turkish Restaurant, offering diverse food choices within the mall.
How can the nearby shopping center CF Masonville Place help with parking when visiting KFC?
CF Masonville Place offers parking facilities which make it convenient for customers to park their vehicles when visiting KFC and other stores in the mall.
What other services can I access nearby KFC at Masonville Place besides shopping and dining?
Nearby services include telecommunications stores like WIRELESSWAVE and tbooth wireless for mobile plans, Continental Currency Exchange for currency needs, and Western Union for financial services.