Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1703 Richmond Street in London is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
1,259 reviews
5 stars
776
4 stars
296
3 stars
99
2 stars
43
1 star
45
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers praised the freshness and taste of the burgers and fries, though some noted a decline in quality and issues with saltiness.
Service Experience
Mixed reviews on staff behavior; some customers reported friendly service while others experienced rudeness and unprofessionalism.
Pricing Concerns
Many customers felt the prices were too high for the quality and portion sizes, leading to dissatisfaction.
Atmosphere
The restaurant was generally described as clean with a good atmosphere, although some found it lacking in ambiance.
Consistency Issues
Several reviews indicated inconsistency in food preparation and service, with some visits being excellent while others were disappointing.
- EEEmma2 days ago5.0This Five Guys location at Masonville is consistently good - whether I visit for lunch or a late night snack, I’m always greeted with a nice meal and friendly employees. Like any other Five Guys, they offer never-frozen burgers and fries alongside milkshakes. They offer unlimited toppings, though I usually just go for the default “all the way” option. I also really enjoy their poutine: they don’t skimp out on the gravy and the cheese curds are the perfect amount of squeak and melt.
- CVCorey V4 days ago5.0Decided to stop in and see what all the hype is about this place, and we were not disappointed. The burger itself was simply great. And the fries, they were on a whole other level. We got the Cajun (i think that's what it was) and I simply couldn't get enough of these things. Looking forward to this place again next time were in Hamilton
- RMRayan MuhammedNov 17, 20251.0The staff need to be more friendly. The employee that took my order (sidhartha) was super rude, unprofessional and not welcoming. Would not be visiting this branch anymore.
- CCCatNov 15, 20255.0Was in London visiting family and on the way home, got a bite to eat here. Placed an online order, super easy to do. Waited about 5min for the order, which isn't bad at all. Staff inside were very busy but it seemed well run. Friendly too. The cheeseburgers were amazing. Very good quality toppings and the beef was so tasty. Poutine is in my top 3 of favourites. Will come back again!
- HSHrishi SanthoshOct 25, 20251.0Worst experience ever The workers swearing when i asked him a question. I acted like i don't know hindi the language they where talking. Please train your male employees to treat every customer with repect . The fries where too salty the gravy was watery ( it was mostly) The burger was bad
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 1703 Richmond Street accept reservations?
No, Five Guys at 1703 Richmond Street does not accept reservations.
What are the operating hours for Five Guys in London?
Five Guys in London is open from 11:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.
Does Five Guys offer delivery and pickup options?
Yes, Five Guys offers delivery and in-store pickup services at this location.
How can I place an order or view the menu for Five Guys at 1703 Richmond Street?
You can view the menu and place orders online via their order link at https://order.fiveguys.com/location/five-guys-hyland/menu or through the Five Guys app available on both iOS and Android.
What types of food does Five Guys serve at this location?
Five Guys serves classic American fast food including hamburgers, cheeseburgers, fries, milkshakes, hot dogs, lettuce wraps, veggie sandwiches, and grilled cheese.
Are there gluten-free or vegetarian options available at Five Guys?
While buns and some condiments contain gluten, many sandwiches including burgers and veggie sandwiches can be customized without buns. Vegetarian options are available such as the veggie sandwich which consists of peppers, onions, and mushrooms.
Is Five Guys wheelchair accessible at the London, ON location?
Yes, the Five Guys location at 1703 Richmond Street features wheelchair accessible entrances, seating, restrooms, and parking.
Are there any nearby places to visit before or after dining at Five Guys?
Yes, nearby you can visit Yasmine's Authentic Lebanese Cuisine for Mediterranean food, The Canadian Brewhouse sports bar for drinks, or relax at TC Nails and Spa which is close by.
What nearby banking options are available near Five Guys at 1703 Richmond Street?
Customers can find several banking options nearby including National Bank, Libro Credit Union, Commercial Banking Services, and ATMs like The Exchange Network and RBC Royal Bank ATM.
Is there a convenient coffee shop near Five Guys in London?
Yes, Starbucks is a nearby coffee shop, making it easy for customers to grab coffee before or after their meal at Five Guys.