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Dairy Queen (Treat)

4.4
(434 reviews)

Business Details

1980 Dundas Street, East, London, ON
N5V 1P5, Canada
(519) 455-1339
https://www.dairyqueen.ca/

About

Ice Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic frozen treat chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen (Treat)
1980 Dundas Street, East, London, ON
N5V 1P5, Canada

Hours

Reviews

4.4
434 reviews
5 stars
270
4 stars
96
3 stars
42
2 stars
10
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and attentive, although there were some reports of unprofessional behavior from certain employees.

Product Quality

While most customers enjoyed the ice cream and desserts, there were complaints about poorly made cakes and inconsistent quality in slushies and blizzards.

Cleanliness

The location received mixed reviews on cleanliness, with some customers noting it was clean and bright, while others mentioned it needed better upkeep.

Order Accuracy

Several customers experienced issues with order accuracy, particularly with custom cakes and toppings, leading to dissatisfaction.
  • KS
    Karissa Smith
    Feb 7, 2026
    5.0
    I just want to give a big shout out to the 3 girls who were working tonight! I was able to get there names, Natalie, Maddie J, and Odessa. These 3 lady’s were very sweet, helpful and funny!! They were all so nice to me and my family and were engaging with our kids! Natalie took time out of her way to show my 3 kids how to use their gift cards, Odessa made sure our long order was correct and was very patient while our kids changed their minds multiple times, and Maddie J was such a sweet and caring girl and made our blizzards with care and being very mindful with our allergies. These 3 girls are incredible and we will be coming back!!
  • MM
    maxx
    Feb 7, 2026
    2.0
    I would appreciate if the store could train the staff to be little friendly and respectful.
  • YP
    yamini parashar
    Jan 25, 2026
    5.0
    They are always amazing. The staff is always ready to help and suggest options. We had been going to this location from last 4 years and had never been disappointed
  • SR
    Sierra Ross
    Jan 14, 2026
    5.0
    I’ve never experienced better customer service in my life! I recently walked in and picked up a cake for my mom’s birthday. I got home and served half the cake and it was clear there was an issue with it. Without exposing the issue (which has since been identified and affected cakes have been pulled), I had to throw out the half of the cake that had been cut and served because it could not be eaten. I took the half that we hadn’t served back to the dairy queen and requested a refund. The young girl there said her boss would call me the next day. Dawn gave me a call and there was no question about my experience and I didn’t have to argue to get my refund. She apologized profusely, offered to e-transfer me because their CC refund system would take too long, AND sent me a coupon for a free cake next time. She also thanked me for actually bringing the cake in, because it allowed them to identify the issue and pull more affected cakes from the freezer before other customers were affected. I am thoroughly impressed with how they handled this issue. It’s always a toss up on if you will be taken seriously and offered sufficient remedy to an issue like this where I wasn’t able to bring back half of the cake, but I could not be happier with the service I received. I don’t normally write reviews but I felt Dawn and her team deserved this 5 star review. I highly recommend visiting this Dairy Queen because you will get incredible customer service.
  • BA
    Brendon Artindale
    Oct 18, 2025
    5.0
    First time here and I must say the cleanest one I’ve been to. Local staff to boot. Great job girls.

Frequently Asked Questions About Dairy Queen (Treat)

What are the operating hours for Dairy Queen (Treat) in London, ON?

Dairy Queen (Treat) is open every day from 10:00 AM to 10:00 PM.

What type of treats can I find at Dairy Queen (Treat)?

The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, frozen novelties, and ice cream cakes.

Brand Certified Facts from Dairy Queen (Treat)

This information is certified by Dairy Queen (Treat) and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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