Many customers praised the staff for being friendly, helpful, and attentive, although there were some reports of unprofessional behavior from certain employees.
Product Quality
While most customers enjoyed the ice cream and desserts, there were complaints about poorly made cakes and inconsistent quality in slushies and blizzards.
Cleanliness
The location received mixed reviews on cleanliness, with some customers noting it was clean and bright, while others mentioned it needed better upkeep.
Order Accuracy
Several customers experienced issues with order accuracy, particularly with custom cakes and toppings, leading to dissatisfaction.
KS
Karissa Smith
Feb 7, 2026
5.0
I just want to give a big shout out to the 3 girls who were working tonight! I was able to get there names, Natalie, Maddie J, and Odessa.
These 3 lady’s were very sweet, helpful and funny!! They were all so nice to me and my family and were engaging with our kids! Natalie took time out of her way to show my 3 kids how to use their gift cards, Odessa made sure our long order was correct and was very patient while our kids changed their minds multiple times, and Maddie J was such a sweet and caring girl and made our blizzards with care and being very mindful with our allergies. These 3 girls are incredible and we will be coming back!!
MM
maxx
Feb 7, 2026
2.0
I would appreciate if the store could train the staff to be little friendly and respectful.
YP
yamini parashar
Jan 25, 2026
5.0
They are always amazing. The staff is always ready to help and suggest options. We had been going to this location from last 4 years and had never been disappointed
SR
Sierra Ross
Jan 14, 2026
5.0
I’ve never experienced better customer service in my life!
I recently walked in and picked up a cake for my mom’s birthday. I got home and served half the cake and it was clear there was an issue with it. Without exposing the issue (which has since been identified and affected cakes have been pulled), I had to throw out the half of the cake that had been cut and served because it could not be eaten. I took the half that we hadn’t served back to the dairy queen and requested a refund. The young girl there said her boss would call me the next day.
Dawn gave me a call and there was no question about my experience and I didn’t have to argue to get my refund. She apologized profusely, offered to e-transfer me because their CC refund system would take too long, AND sent me a coupon for a free cake next time. She also thanked me for actually bringing the cake in, because it allowed them to identify the issue and pull more affected cakes from the freezer before other customers were affected.
I am thoroughly impressed with how they handled this issue. It’s always a toss up on if you will be taken seriously and offered sufficient remedy to an issue like this where I wasn’t able to bring back half of the cake, but I could not be happier with the service I received. I don’t normally write reviews but I felt Dawn and her team deserved this 5 star review. I highly recommend visiting this Dairy Queen because you will get incredible customer service.
BA
Brendon Artindale
Oct 18, 2025
5.0
First time here and I must say the cleanest one I’ve been to. Local staff to boot. Great job girls.
Frequently Asked Questions About Dairy Queen (Treat)
What are the operating hours for Dairy Queen (Treat) in London, ON?
Dairy Queen (Treat) is open every day from 10:00 AM to 10:00 PM.
What type of treats can I find at Dairy Queen (Treat)?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, frozen novelties, and ice cream cakes.
Does Dairy Queen (Treat) offer seating and family-friendly services?
Yes, Dairy Queen (Treat) provides seating and is family-friendly and good for kids.
Can I order Dairy Queen (Treat) products online for pickup?
Yes, you can order online for pickup through their official order website.
Does Dairy Queen (Treat) have a drive-thru service?
Yes, Dairy Queen (Treat) offers a drive-thru for convenient service.
Where is Dairy Queen (Treat) located in London, ON?
It is located at 1980 Dundas Street, East, London, ON, N5V 1P5, Canada.
What are some nearby beauty and wellness places around Dairy Queen (Treat)?
Nearby beauty and wellness spots include FG and Co. Beauty Lounge, Linda Loves Hair, Sandra Fleites, Bombshell Wellness Studio, and Star Nails, offering hair and nail services.
Are there any popular fast food restaurants close to Dairy Queen (Treat)?
Yes, nearby fast food options include Pizza Hut, McDonald's Canada, A&W Canada, and Harvey's, perfect for a quick bite before or after enjoying ice cream.
What automotive services are near Dairy Queen (Treat) for vehicle care?
Nearby automotive services include H&M Auto Service, Danny's AUTO Service & Detailing, Wrap Boss Auto Spa, Ed's Automotive, and Mr Green Clean Auto Detailing for various repair, detailing, and auto glass needs.
How can I stay updated on exclusive deals at Dairy Queen (Treat)?
Download the Dairy Queen app to access exclusive deals and mobile ordering rewards.
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