Dairy Queen Grill & Chill

3.9
1361 reviews
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Business Details

1160 Highbury Ave N, London, ON
N5Y 1A7, Canada
(519) 451-1115
https://www.dairyqueen.ca/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
1160 Highbury Ave N, London, ON
N5Y 1A7, Canada

Hours

Reviews

3.9
1,361 reviews
5 stars
771
4 stars
209
3 stars
123
2 stars
54
1 star
204

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Amber and Harsh for their exceptional service.

Food Quality

While some customers enjoyed the food, there were multiple complaints about inconsistent quality, poor packaging, and insufficient portion sizes.

Cleanliness

The location is frequently described as clean and well-maintained, contributing to a pleasant dining atmosphere.

Pricing Issues

Several reviews mentioned concerns about high prices compared to other locations, with some customers feeling that the quality did not justify the cost.

Mixed Experiences

Feedback varied significantly, with some customers having fantastic experiences while others reported rude staff and unsatisfactory service.
  • AH
    Anna Hromova
    2 days ago
    5.0
    Delicious cakes!Highly recommended!
  • AS
    Angel Susan Shibu
    Oct 26, 2025
    1.0
    The packaging was very poor, and one of the female staff members was extremely rude and unprofessional. I politely asked her to pack the food properly, but she ignored my request, and the food ended up spilling in my car. When I mentioned it to her, she replied, “If you want, take it or cancel the order.” This attitude was completely unacceptable and shows a serious lack of respect and professionalism toward customers.
  • SK
    Sharon Koshy
    Oct 26, 2025
    1.0
    Poor packaging and irresponsible one of the lady Staff is Rude and rude and lacks professionalism don’t know how to respond to customer and delivery people i politely asked the staff to if she can pack the food properly but she didn’t and it spilled Car she responded if you want take or cancel order .
  • LV
    luv vaghasia
    Oct 24, 2025
    1.0
    Worst location in london , yestarday night i ordered large poutine ftom drive through and the portion was too low, there was not enough gravy(1 or 1 1/2 pump of gravy and only 1 pack of cheese curd instead of 2 pack and we ordered peanuts on side aswell the employee was passing order 1 thing at a time. After passing peanuts employee closed window and started laughing and making jokes on us with other employees.
  • MG
    Melanie Goodwin
    Oct 18, 2025
    1.0
    Got here at 11 and all doors are locked. The lights were all still on including the open sign. An employee noticed me trying to open the door and told me to come in through the back, but the back door was also locked. Im confused because online it says they are open until 2am.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries.

Where is Dairy Queen Grill & Chill located?

It is located at 1160 Highbury Ave N, London, ON, N5Y 1A7, Canada.