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Dairy Queen Grill & Chill

4.0
(740 reviews)
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Business Details

720 Proudfoot Lane, London, ON
N6H 5G5, Canada
(519) 471-5727
https://www.dairyqueen.ca/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
720 Proudfoot Lane, London, ON
N6H 5G5, Canada

Hours

Reviews

4.0
740 reviews
5 stars
374
4 stars
197
3 stars
64
2 stars
20
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive.

Service Speed

Many customers experienced extremely slow service, often waiting long periods for their orders.

Food Quality

While some customers enjoyed the food, there were frequent complaints about the quality and presentation of items, including incorrect orders and unsatisfactory preparation.

Cleanliness

Several reviews pointed out issues with cleanliness and hygiene, including dirty tables and improper food handling practices.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences, particularly with ice cream cakes and friendly staff.
  • FP
    Foram Patel
    5 days ago
    1.0
    Tonight we had very poor customer service at Dairy Queen due to an employee named Elina. Instead of welcoming us, she immediately said they were closing in 30 minutes and later rudely questioned, while we were waiting for our lemonade. Other staff are really polite, but her behaviour was unacceptable management should address this.
  • SM
    Sean Murphy
    Jan 10, 2026
    1.0
    Basically, all they care about is their Uber orders not the people that come in the store. Waited in line for 40 mins while the understaffed store was more concerned with uber drivers than all the people who took time to come in on their own. Our society is completely backwards. Ordered blizzards the where 3/4 filled and melting. What happened to overfilled blizzards and showing you the upside down flip. Clearly management skimming telling staff to not fill up the blizzards. I will never be back.
  • EE
    Ella
    Nov 26, 2025
    1.0
    Ordered a peppermint bark blizzard as a person with a gluten allergy, confirmed that peppermint bark does not contain gluten ingredients. Blizzard was made and when it was handed to me was reconfirmed to be a peppermint bark blizzard. Took a bite and there was sugar cookie in it. Staff here needs to be properly trained on giving people the right orders.
  • MB
    Mark Bolton
    Nov 20, 2025
    5.0
    Always good food.
  • JH
    Julie Hastie
    Sep 27, 2025
    3.0
    Slowest service ever! Food was ok for the price. Extremely busy and not enough staff. The staff that was there was extremely slow.
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Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
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