Brand Certified
Dairy Queen Grill & Chill
3.5(894 reviews)
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Business Details
993 Wellington Rd, London, ON
N6E 3A9, Canada
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
(519) 681-1746
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
https://www.dairyqueen.ca/
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
About
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Hours
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.5
894 reviews
5 stars
363
4 stars
175
3 stars
119
2 stars
52
1 star
185
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with rude staff and negative experiences overshadowing positive interactions.
Cleanliness
Numerous reviews highlighted unsanitary conditions, particularly in the bathrooms, which were described as dirty and unkempt.
Food Quality
While some customers enjoyed the ice cream and certain menu items, others complained about the quality of food, including issues with temperature and preparation.
Staff Performance
A few employees received praise for their friendly and helpful service, particularly Dolly and Sukh, but overall staff behavior was inconsistent.
Pricing Concerns
Several customers noted that prices were higher than expected, leading to dissatisfaction regarding value for money.
- SKSukhnoor Kaur3 days ago2.0The customer service at this location is absolute garbage. The cashier stared at me instead of letting me know its my turn. He was just over all rude and unwelcoming.
- MGMatt GingrichFeb 16, 20261.0Probably one of the dirtiest and disgusting food establishments I’ve been to. And this was just after they opened one day. Bathroom didn’t look like it was cleaned in weeks. Place was dingy and tables were not wiped down. They need to be reported.
- SSSumer's SweetsFeb 15, 20261.0Got a heart shaped ice cream cake .. why are they 95% vanilla. There's not chocolate in there. I get cutting cost it's a harsh economy, but do better. Because by the looks of these reviews you're loosing customers daily.
- AIAnna iFeb 14, 20261.0I'm very disappointed with my service this afternoon. While I understand you were busy with Valentine's Day and the beautiful weather; The service was lacking, the ice cream was soupy, and I had ordered 4 ice cream products all that came out within 5 - 8 mins of each other. While my items continued to melt I had to wait additional time for a small side of cone dip. Very disappointed customer and family this afternoon.
- KMKevin MathewFeb 7, 20265.0Had oreo blizzard ice creams and cookie pizza!…. Anant and team served us well!
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill serve?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, fries, and Blizzard® Treats.
What are the opening hours of Dairy Queen Grill & Chill on weekdays?
From Monday to Wednesday, Dairy Queen Grill & Chill is open from 11:00 AM to 11:00 PM. On Thursday and Friday, it is open from 11:00 AM to 2:00 AM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill has a drive-thru service for convenient ordering and pickup.
Is there seating available at Dairy Queen Grill & Chill?
Yes, seating is available both indoors and outdoors, making it comfortable for families and groups.
Is Dairy Queen Grill & Chill family and kid-friendly?
Yes, the restaurant welcomes families and is good for kids according to its service features.
How can I place an order online for pickup at Dairy Queen Grill & Chill?
You can order online for pickup through their official order page at https://www.dairyqueen.com/en-ca/order/pickup/n/11990/.
Are there any mobile deals or a loyalty program available?
Yes, Dairy Queen offers mobile ordering and rewards along with exclusive deals available through their app, which can be downloaded for specials.
What are some nearby fast food options close to Dairy Queen Grill & Chill?
Nearby fast food options include Harvey's, Five Guys, Mary Brown's, Mucho Burrito, and Burger King Canada, offering a variety of choices for different tastes.
What entertainment venues can customers visit near Dairy Queen Grill & Chill?
Customers can enjoy movies at nearby cinemas such as Landmark Cinemas, Landmark Cinema, and Famous Players Wellington 8 Cinemas located close to the restaurant.
Are there other dessert or ice cream shops near Dairy Queen Grill & Chill?
Yes, nearby dessert options include Shake Therapy London and Shake Therapy, which also serve ice cream and smoothies.
Brand Certified Facts from Dairy Queen Grill & Chill
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