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Dairy Queen Grill & Chill

3.5
(894 reviews)

Business Details

993 Wellington Rd, London, ON
N6E 3A9, Canada
(519) 681-1746
https://www.dairyqueen.ca/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
993 Wellington Rd, London, ON
N6E 3A9, Canada

Hours

Reviews

3.5
894 reviews
5 stars
363
4 stars
175
3 stars
119
2 stars
52
1 star
185

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, with rude staff and negative experiences overshadowing positive interactions.

Cleanliness

Numerous reviews highlighted unsanitary conditions, particularly in the bathrooms, which were described as dirty and unkempt.

Food Quality

While some customers enjoyed the ice cream and certain menu items, others complained about the quality of food, including issues with temperature and preparation.

Staff Performance

A few employees received praise for their friendly and helpful service, particularly Dolly and Sukh, but overall staff behavior was inconsistent.

Pricing Concerns

Several customers noted that prices were higher than expected, leading to dissatisfaction regarding value for money.
  • SK
    Sukhnoor Kaur
    3 days ago
    2.0
    The customer service at this location is absolute garbage. The cashier stared at me instead of letting me know its my turn. He was just over all rude and unwelcoming.
  • MG
    Matt Gingrich
    Feb 16, 2026
    1.0
    Probably one of the dirtiest and disgusting food establishments I’ve been to. And this was just after they opened one day. Bathroom didn’t look like it was cleaned in weeks. Place was dingy and tables were not wiped down. They need to be reported.
  • SS
    Sumer's Sweets
    Feb 15, 2026
    1.0
    Got a heart shaped ice cream cake .. why are they 95% vanilla. There's not chocolate in there. I get cutting cost it's a harsh economy, but do better. Because by the looks of these reviews you're loosing customers daily.
  • AI
    Anna i
    Feb 14, 2026
    1.0
    I'm very disappointed with my service this afternoon. While I understand you were busy with Valentine's Day and the beautiful weather; The service was lacking, the ice cream was soupy, and I had ordered 4 ice cream products all that came out within 5 - 8 mins of each other. While my items continued to melt I had to wait additional time for a small side of cone dip. Very disappointed customer and family this afternoon.
  • KM
    Kevin Mathew
    Feb 7, 2026
    5.0
    Had oreo blizzard ice creams and cookie pizza!…. Anant and team served us well!

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill serve?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, fries, and Blizzard® Treats.

What are the opening hours of Dairy Queen Grill & Chill on weekdays?

From Monday to Wednesday, Dairy Queen Grill & Chill is open from 11:00 AM to 11:00 PM. On Thursday and Friday, it is open from 11:00 AM to 2:00 AM.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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