Chipotle Mexican Grill

Reviews

• JJ

  Jared

  3 days ago
  1.0
  well where do i start , Typically at a chipotle you are greeted with a smile once you get to the staff behind the table. But this location is different. the workers here at this one Never smile , Never speak loud enough. Never listen to what you want they just assume and hope for the best. The counters Are absolutely disgusting and when someone does try to clean it , they often push the old food from the counter into the “fresh” food. It’s also pathetic how terrible these workers wipe the counters they sit they’re trying to scrub at it and make no progress. i think a 2 year old could clean counters better. The floors in this place look like a raccoon had just went running through there and left all the mess on the grounds. Chairs or tables never cleaned or tucked in. Better yet when i was in the there today a worker used the same clothes she used to wipe down the area where your food is prepared on the soft drink fountain . oh did i also forget to mention i have never seen these people ever use a disinfectant on the tables or anything. Moral of the story. Don’t go to this one. Don’t give them your time or money. Middlesex london health unit should be shutting this place down. don’t get me started on the cross contamination aswell. Take my word and go to the one on wonderland rd.
• DL

  David LaRouche

  6 days ago
  1.0
  Got a steak burrito. First bite was all beans. Second bite was all lettuce. Third bite had a piece of steak that wasn't bad. Kinda tough to chew. Never got to the chese or rice etc. Couldn't really get a fourth bite in as the item had basically disintegrated through my hands to a disgusting pile on the plate. Was really inedible. Never again. Sorry
• DC

  David Chen

  Nov 17, 2025
  1.0
  I used to love this restaurant, but lately I feel like the taste and portion sizes have changed a lot. The portions are so small, it's impossible to feel full. Have they switched to serving low-fat meals? The taste has also changed drastically. I don't think I'll go there again.
• KC

  Kaylie Chang

  Nov 11, 2025
  1.0
  worst service every. i’ve been to multiple different locations before and have asked for vinaigrette and was given full thing for free. while at this location i’ve been charged $1.20 for 1 oz of vinaigrette. when waiting in line workers were seen chatting to each other while the line was clearly long and the wait time was not worth the food i’ve paid for. the steak is dry and not worth the price. i’ve never been shown this much disrespect from a chipotle. only go if u want to waste your time
• RS

  Ronaldo Seven

  Nov 1, 2025
  5.0
  I have always like Chipotle Mexican Grill; whenever I am across from Masonville Mall, or I am at Pet Smart nor Indigo Book Store at this plaza premises. I do like it here since they have a location in London, Ontario; and recently a second location at the other side of the city on Wonderland Road near RONA Hardware store. I prefer their Masonville location and even I did not went to their south of Wonderland Road location. I was there earlier on Halloween on October 31st, 2025, and it was Friday on that day. It was busy and there is a huge line up mainly students coming from the University of Wetsern Ontario with half of them in their Halloween costumes. The line of customers stretch from the cashier all the way to the door where you enter/exit Chipotle. I am glad to do a mobile order to avoid a long wait and have my Barbacoa bowl ready along with my red Chimichurri sauce. Mobile order saves a lot of time and you can get digital exclusive orders of the quesadillas. When I entered Chipotle earlier on Halloween Day around the afternoon (3:00PM, Friday, October 31st, 2025), the couple who just walked in and the line is so busy. I was behind the couple that they left less than a minute because the line up of customers is too long and busy. If you are on the go, but you do have the Chipotle App and pay with credit. I recommend using the app to save a lot of time and avoid the busy long line up. I won’t eat a Chipotle without it’s all mighty GUACAMOLE! Hopefully the guacamoles they get are coming from Mexico as I will not buy any products from California along with their tomatoes as I do support local Canadian and Mexican ingredients even if Chipotle is from the US. It is unique how Chipotle add adobo ranch dipping sauce, and recently the red chimichurri sauce. It is a commonly found in Argentine-Uruguayan sauce. I go for their barbacoa bowl as you get a lot of good portion for that price, and I could not finished it all at home, so I save it to eat later. You need to have the Red Chimichurri sauce on your next Chipotle visit including their Masonville location across from Masonville Mall on Fanshawe Park Road in London, Ontario. It never disappoints me even the downside of the reviews. I will be back at this location soon. The earlier you come, the fresher the food and the great the Chipotle is. I will be back here soon. Great Mexican inspired food especially students coming from Mother Teresa Catholic Secondary School or Saint André Bessette Catholic Secondary School will drive all the way here for a rice bowl. Worth it! They have real Mexican Coco-Cola, and sometimes they have Molson Canadian or Mill St Brew glass bottles, too. Brewed in Canada. Jarritos from Mexico, too. I do recommend their fresh refillable juices beside their fountain drinks as it taste a lot better as a better alternative; for those who are not getting pop. It is worth the price what are you paying for at Chipotle and it is made fresh daily. It is best to have the Chipotle App. Happy Halloween and enjoy your Chipotle.

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