Numerous reviews highlighted poor customer service, including rude staff and unresolved complaints.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poor communication from staff.
Cleanliness
While some customers noted a clean environment, others reported unsanitary conditions in food preparation and dining areas.
Food Quality
Feedback on food quality was mixed, with some praising specific items while others complained about cold or poorly prepared food.
Long Wait Times
Several reviews mentioned long wait times for food, both in the drive-thru and inside the restaurant.
JD
Joseph Daoud
6 days ago
2.0
Went and got dinner for wife and I tonight. Got her a mcchicken. The chicken breast didnt come close to covering the bun and it was hot with black pepper. We believe they put a jr chicken on the bun. Also my big mac was hard to hold because they soaked it in mac sauce. Paid so much for 2 burgers and got this. Tried to call back the store to complain but noone picked up in the office. Hope someone can contact me to get replacements or refund.
JL
Joni Lariviere
Jan 3, 2026
1.0
I was redeeming points for a breakfast combo with a hot or cold beverage... So I asked for my sausage and egg mcmuffin combo with a bottled water. They tried to charge me $1.47. When I questioned it and asked to speak to a manager, the manager refused to resolve my concern and said it was only for a small coffee with the combo. I explained what my reward offer had said and she said it's the app not the restaurant themselves. I was livid. So I said fine just give me a coffee black which in turn went to garbage anyway. But bottomline, the manager REFUSED to resolve my concern and it was poorly very POOR customer service today PERIOD!!!!!!!! I stipulated that I will NEVER be back to that location. I will drive to the Tilbury location where the customer service there is top notch EXCELLENT!!!!!!! McDonald's leamington SUCKS! Never AGAIN!!!!!!
CC
Coolcat
Dec 29, 2025
4.0
It's pretty good, staff there is great 👍. They should make the food more better and less poisonous and less bad. But the stuff there's great. The surface there, the atmosphere is there is good thing I would recommend would be their big Max and a spicy chicken lunch burrito. Signature.
JG
Jagtar Shergill (The School of Gratitude.)
Dec 25, 2025
5.0
Very good restaurant for dine in. Bust service at the Windsor is sometimes rotating and especially waiting inside is very y slow. Many times it happens that no one looks to the people inside waiting at the cashier. There should be som kind of respect for people walking in to place the order
NT
Nicholas Tavares
Dec 18, 2025
1.0
Sooo.. I’ve never ever had an experience like the one I just had at this location last night.
I pre-ordered food using the app because I get a short lunch break, and this location is busy normally so I thought it would be better to order ahead. When I pulled up to the second window, the associate asked me to pull ahead. Literally all I said was “man…I ordered this ahead of time so I didn’t have to get pulled up,. Isn’t that the point? Not tryna be rude dude, this happens a lot here so I ordered ahead.. I’m just wondering?
This guy proceeded to have the biggest crash out I’ve ever experienced in my life. He SCREAMED at me “YOU CANNOT BE RUDE TO ME THIS WAY.” I was shocked.. all I replied with was “excuse me?!” He screamed again and repeated himself. I said “rude?…” and then he continued to scream and said “DO YOU WANT FRESH FOOD!? THEN YOU HAVE TO WAIT.” By this time I’m just responding “ok..” he then screams again “THIS IS NOT A PLACE YOU CAN JUST ORDER FOOD AND GET IT!!” Again I’m just like “ok…” he screams again “AND THIS RESTAURANT ETC” I can’t recall why he was flipping out about on point three? But he slammed the window so hard it bounced back open. So I knocked on the window to get the attention of someone else there, and mentioned I’ll pull ahead, but that was some pretty crazy behaviour.
I sat in my car for like a minute, at this point I’m a little upset. I don’t even really want my food or to give my money to this establishment to be honest. So I walked inside and asked how I can refund my mobile order. There was a younger girl who brought me up to the front cash where the same guy (not the screamer) came over to talk to me. I explained everything that happened. He was very apologetic, the girl next to him proceeded to ask me: “Well what did you say to him before he got so upset?”. “Excuse me? I’d doesn’t really matter what I said.” She wet to say yes it does and this crew member stopped her. Which I also stopped her to say he worked in customer service for close to 20 years. You cannot speak to someone like that, even if I was horrible and said something out of pocket; which I did not.
The guy took my number, I apologized and said I really hate doing this. But I’ve worked at McDonald’s as well, for close to eight years. So I know that what just happened was unacceptable and totally unnecessary. He told me I have nothing to apologize for and I wished him a lovelier evening than I’ve had. I was late getting back for my lunch and I barely got to eat because of it. They wouldn’t tell me the name of any upper management.
Kind of curious if Nicole is still the regional manager? I can’t imagine she finds this behaviour acceptable.
Horrible, horrible and shocking behaviour.