McDonald's

3.3
864 reviews
Drive-Thru Curbside

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
20387 County Road #2, Lancaster, ON
K0C 1N0, Canada

Hours

Reviews

3.3
864 reviews
5 stars
283
4 stars
177
3 stars
134
2 stars
60
1 star
210

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with many waiting over 20 minutes for their orders.

Staff Attitude

Feedback indicated a mix of friendly and rude staff, with several customers experiencing unprofessional behavior.

Cleanliness

Multiple reviews highlighted unsanitary conditions, particularly in the bathrooms, which were described as filthy and poorly maintained.

Order Accuracy

Many customers noted issues with incorrect orders, missing items, and food quality, leading to dissatisfaction.

Operational Hours

Several reviews mentioned discrepancies in advertised hours, with customers finding the location closed when it should have been open.
  • NN
    Nayeem Ninad
    Jan 4, 2026
    4.0
    Overall ok. The service is slow, needs improvement.
  • RM
    Ryan MacDonald
    Jan 1, 2026
    1.0
    Worst mcdonalds ever. Staff arw not very friendly. Nothing is ever working, and your order is rarely right..
  • HT
    Hao Tang
    Dec 31, 2025
    1.0
    DO NOT COME! It’s not McDonald’s, it’s McSlow! My food took more than 30 minutes to be ready. Some others waited for more than 50 minutes. They are really short staffed. And they went out of hot chocolate at a freezing night. On the plus side, staff were friendly even under pressure; environment was clean with holiday decorations; and the food that eventually got served did meet expectations.
  • AC
    Annabelle Côté
    Dec 14, 2025
    1.0
    Worst Mc Donald's since a while. The food wasn't good. The fries were cold and way too salty, they tasted like they were bake a few hours ago.
  • RB
    Rachael Barton
    Nov 30, 2025
    1.0
    Women's bathroom was foul and there was only 1/4 stalls with any toilet paper.... Blood caked on the walls and garbage all over the floor. Bathroom cleaning sign off sheet hasn't been updated in 3 days.... ew. Manager refused to listen when my friend tried to express our concerns.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Lancaster?

McDonald's in Lancaster is open 24 hours a day, every day of the week.

During what hours is McDonald's drive-through open?

The drive-through at McDonald's Lancaster is open 24/7 every day.