McDonald's

3.3
852 reviews
Drive-Thru Curbside

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
20387 County Road #2, Lancaster, ON
K0C 1N0, Canada

Hours

Reviews

3.3
852 reviews
5 stars
280
4 stars
174
3 stars
134
2 stars
60
1 star
204

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 20 minutes for simple orders.

Food Quality

Many reviews mentioned cold or poorly prepared food, with several customers expressing dissatisfaction with their meals.

Staff Attitude

Numerous customers described staff as rude or unhelpful, contributing to a negative dining experience.

Cleanliness

The cleanliness of the restaurant and restrooms was a common complaint, with many customers noting unsanitary conditions.

Operational Issues

Several reviews highlighted issues with incorrect hours of operation and drive-thru service not being available as advertised.
  • MZ
    Michael Zerokpa
    1 day ago
    5.0
    Small place with friendly staff.
  • AF
    Ashley Fallow
    4 days ago
    1.0
    I'd give this 0 stars for customer service if I could. This place is disgustingly slow, the staff is rude, they will make you wait 20 minutes when you go through the drive thru and then give you cold food, if you go inside you're ignored until you say something unless you want to wait around for a half an hour, your order is almost never right and if you say something once again they are rude. It doesn't matter if you go at 5am, noon, 5pm or 11pm it's all the same. Something needs to be done, it's actually ridiculous.
  • JV
    Julien Vachon
    Nov 15, 2025
    1.0
    I literally prefer anywhere else than here, rude, foods cold, extremely slow.
  • KD
    Kevin Doyle
    Nov 5, 2025
    1.0
    Got 2 hamburger happy meals in the drive through, took 25min with no one in front of me.
  • RO
    Roger O'Rielly
    Oct 31, 2025
    3.0
    I really don’t like that the drive thru constantly tells you to move up to a parking space. They’re cheating with the metrics of how long it takes to fulfill drive thru orders. I get it when they are busy but they do this even when it’s not busy. One car behind you and you need to move. Sure they will bring it to you but honestly the service should be faster than it is.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Lancaster?

McDonald's in Lancaster is open 24 hours a day, every day of the week.

During what hours is McDonald's drive-through open?

The drive-through at McDonald's Lancaster is open 24/7 every day.