Customers frequently reported extremely long wait times, often exceeding 20 minutes for simple orders.
Food Quality
Many reviews mentioned cold or poorly prepared food, with several customers expressing dissatisfaction with their meals.
Staff Attitude
Numerous customers described staff as rude or unhelpful, contributing to a negative dining experience.
Cleanliness
The cleanliness of the restaurant and restrooms was a common complaint, with many customers noting unsanitary conditions.
Operational Issues
Several reviews highlighted issues with incorrect hours of operation and drive-thru service not being available as advertised.
MZ
Michael Zerokpa
1 day ago
5.0
Small place with friendly staff.
AF
Ashley Fallow
4 days ago
1.0
I'd give this 0 stars for customer service if I could. This place is disgustingly slow, the staff is rude, they will make you wait 20 minutes when you go through the drive thru and then give you cold food, if you go inside you're ignored until you say something unless you want to wait around for a half an hour, your order is almost never right and if you say something once again they are rude. It doesn't matter if you go at 5am, noon, 5pm or 11pm it's all the same. Something needs to be done, it's actually ridiculous.
JV
Julien Vachon
Nov 15, 2025
1.0
I literally prefer anywhere else than here, rude, foods cold, extremely slow.
KD
Kevin Doyle
Nov 5, 2025
1.0
Got 2 hamburger happy meals in the drive through, took 25min with no one in front of me.
RO
Roger O'Rielly
Oct 31, 2025
3.0
I really don’t like that the drive thru constantly tells you to move up to a parking space. They’re cheating with the metrics of how long it takes to fulfill drive thru orders. I get it when they are busy but they do this even when it’s not busy. One car behind you and you need to move. Sure they will bring it to you but honestly the service should be faster than it is.
What are the regular operating hours of McDonald's in Lancaster?
McDonald's in Lancaster is open 24 hours a day, every day of the week.
During what hours is McDonald's drive-through open?
The drive-through at McDonald's Lancaster is open 24/7 every day.
What are the in-store access hours for customers visiting McDonald's?
In-store access is available daily from 5:00 AM to 10:00 PM.
Does McDonald's in Lancaster offer delivery service?
McDonald's Lancaster does not offer delivery service; only in-store pickup is available.
What meal times are served at McDonald's Lancaster?
McDonald's serves breakfast, lunch, and dinner at this location.
Which payment methods are accepted at McDonald's Lancaster?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is there a children's menu available at McDonald's Lancaster?
Yes, McDonald's welcomes children and has a children's menu.
What nearby places can I visit in Lancaster when visiting McDonald's?
Nearby places include Circle K convenience store, Esso gas station, Rob McIntosh Unique Shopping Experience, Marigold Market flower boutique, and Dairy Queen ice cream shop.
How can nearby gas stations like Esso Canada and Shell benefit customers visiting McDonald's?
Customers can conveniently refuel their vehicles at nearby Esso Canada and Shell gas stations while visiting McDonald's, making it easy to combine errands.
Are there any nearby coffee shops or cafes to check out around McDonald's Lancaster?
Yes, nearby coffee options include Tim Hortons and MacEwen, both offering convenient spots for coffee and snacks near McDonald's.