Swiss Chalet is proud to be voted most trusted Casual Restaurant for Family Dining brand by Ontario shoppers based on the 2026 BrandSpark® Canadian Trust Study. Swiss Chalet in Kitchener, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families to our restaurants since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Our server, Chris, at the Highland/Westmount location in Kitchener is a jewel everytime we go in Nothing is too much trouble for her to make a customer's visit exceptional.
AV
Avinash Vemula
Apr 5, 2026
5.0
Had a really nice experience at Swiss Chalet Rotisserie & Grill a few days ago. Ritu was very friendly and attentive. She made sure everything was served on time and checked in just enough without being too much. Great service!
AJ
Abhilash Joe
Mar 29, 2026
5.0
I recently visited Swiss Chalet for breakfast, and I had such a great experience that I had to share it!
The food was fresh, well-prepared, and exactly what I needed to start my day, but what truly made the visit stand out was the exceptional service. A special shoutout to Shreya Elizabeth—she was incredibly friendly, attentive, and made sure everything was perfect throughout my visit. Her warm attitude and professionalism really elevated the whole dining experience.
It’s not every day you come across service that leaves such a positive impression. I’ll definitely be coming back again—highly recommend this location!
SV
Scott Michael V.
Mar 22, 2026
5.0
Oh my goodness gracious with Chalet sauce on the side! Val was very nice to me even though I was a little bit tricky with her. My siblings and I came to celebrate a couple birthdays - one being my very own. Val’s expert service has made me quite glad I was born all those years ago. My, how things change. Glad to know that good service is still good service.
Many of us here have life threatening allergies. Some days it is even hard to leave the house. I’ve never felt more at home in a Swiss Chalet than this time. Val is essential to the operation. Protect her at all costs!
WW
Will
Mar 20, 2026
1.0
Tried calling this location to make a simple request about my order - figured I’d speak to someone at the store directly.
Nope.
You get routed to an answering service that sounds helpful, assures you they’ll connect you… and then you sit on hold while your food continues its journey through the system, untouched by your request.
Polite? Yes. Effective? Not even slightly.
If you’re thinking of calling the store to tweak your order, save yourself the time - by the time anyone “helps,” your driver’s already on the way.
Does Swiss Chalet at 525 Highland Rd W, Kitchener have a drive-thru?
Yes, Swiss Chalet at 525 Highland Rd W, Kitchener has a drive-thru for your convenience. Our drive-thru allows you to enjoy your Chalet Faves without leaving your car.
Does Swiss Chalet at 525 Highland Rd W, Kitchener offer a Braille menu?
Yes, every Swiss Chalet restaurant location with a dining room has a Braille menu.
What are the opening hours of Swiss Chalet at 525 Highland Rd W, Kitchener?
Swiss Chalet at 525 Highland Rd W is open Monday to Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 9:30 PM.
Does Swiss Chalet Kitchener offer delivery services?
Yes, Swiss Chalet at 525 Highland Rd W offers delivery. You can place your order online via their website or through their mobile app.
Can I order takeout from Swiss Chalet Kitchener?
Yes, takeout is available. Orders can be placed online, through the mobile app, or by calling the restaurant directly.
Does Swiss Chalet at 525 Highland Rd W have a drive-thru?
Yes, this Swiss Chalet location has a drive-thru for convenient order pickup without leaving your car.
Are there any vegetarian or gluten-friendly options at Swiss Chalet Kitchener?
Swiss Chalet offers vegetarian options and has a nutrition and allergy guide available. However, cross contamination is possible, so they cannot guarantee allergen-free menu items.
Does Swiss Chalet at 525 Highland Rd W offer any specials or deals?
Yes, they offer a variety of deals including limited-time promotions and family meal deals. Check their Specials & Deals page for current offers.
Is Swiss Chalet Kitchener Canadian owned?
Yes, Swiss Chalet is proudly Canadian since 1954, and the Kitchener location is owned and operated by local Canadian franchisees.
Are there nearby restaurants to Swiss Chalet at 525 Highland Rd W where I can try other cuisines?
Yes, nearby are Mr Wok Chinese Restaurant for Asian cuisine, and BarBurrito Canada for Tex-Mex. You can explore these spots before or after your Swiss Chalet visit.
What other services are near Swiss Chalet at 525 Highland Rd W that might be convenient for visitors?
Nearby services include Western Union for financial needs, Magicuts hair salon, and Dollarama for discount shopping, offering convenience during your visit.
Are there nearby financial services to Swiss Chalet Kitchener for transactions or currency exchange?
Yes, Western Union and HODL Bitcoin ATM, both nearby, provide financial and currency exchange services convenient for customers in the area.
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