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Rotisserie Chicken
Brand Certified

Swiss Chalet

4.4
(3230 reviews)

Business Details

525 Highland Rd W, Kitchener, ON
N2M 5K1, Canada
(519) 578-7030

About

RestaurantRecipe Unlimited
Swiss Chalet is proud to be voted most trusted Casual Restaurant for Family Dining brand by Ontario shoppers based on the 2026 BrandSpark® Canadian Trust Study. Swiss Chalet in Kitchener, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price! Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families to our restaurants since 1954, & serving up our famous Chalet Hospitality from our family to yours.

Details

  • Dine-inAvailable
  • TakeoutAvailable
  • Credit cardAvailable
  • DebitAvailable

Location

Swiss Chalet
525 Highland Rd W, Kitchener, ON
N2M 5K1, Canada

Hours

Reviews

4.4
3,230 reviews
5 stars
2,415
4 stars
368
3 stars
108
2 stars
70
1 star
269

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently praised the excellent service provided by staff, particularly servers like Isaiah, Val, and Chris, who were noted for their friendliness and attentiveness.

Food Quality

The food received positive feedback for being hot, fresh, and flavorful, with many customers highlighting the quality of the chicken.

Atmosphere

The restaurant was described as having a welcoming and pleasant atmosphere, making it a great place for family dinners.

Inconsistencies

Some reviews mentioned issues with service speed and food quality on certain occasions, indicating room for improvement.
  • KW
    king wickens
    5 days ago
    4.0
    Been there a few times. Unless it's a week day at night, service is a little slow, but I’ve seen worse. Slow for someone to greet us and also slow for a server to come after we seat. Tables and seats are dirty sometimes, like other reviewers have pointed out. The servers are polite and always tend to our special requests, but I don’t appreciate how they are so eager to take our plates out and bring the bill while we are still finishing and there's a ton of empty tables. Swiss Chalet chicken tastes like grocery store rotisserie. That can be good or bad depending on your preference. The wings are pretty good actually. However, the blue cheese dip is extra cost and it’s bad. It's more like a sour cream dip. It has hardly any blue cheese in it. I consider Swiss Chalet more affordable than the average pub. The atmosphere is more shifted towards family restaurant than pub. It’s a nice quiet place for dinner. 3 1/2 stars
  • AC
    Arthur Cai
    Feb 17, 2026
    5.0
    Good old Swiss Chalet, we’ve been to this one a couple times and the food here is consistently good, we love the atmosphere here, love the soft rock radio, and we were provided delightful service by Chris, she really took the time to make us feel welcome. We got a half rib combo and a quarter chicken meal, with chicken noodle soup and a cheesecake afterwards. Everything tasted great. Thanks for the great meal and experience!
  • PL
    Phat Le
    Feb 14, 2026
    3.0
    Val, our server was provided excellent service! My son had the quarter chicken with fries and gravy and he enjoyed it very much. My wife also had the quarter chicken as well but with the loaded bake potato. The baked potato was cold she ended up just ate a little bit of it. I did one bite of it and yes, while it was cooked, it was not hot at all! I had the quarter chicken and rib and it was delicious! However, the side coleslaw I had, I think was bad!! I had one bite and it didn’t taste right and it was slimy!!! I think there’s something wrong with the coleslaw as my stomach is hurting as I type this review 😩 Don’t eat the coleslaw!!
  • DL
    D Lemcke
    Feb 5, 2026
    3.0
    Have been to Swiss Chalet at one particular location a couple of times and not times I have requested a particular seating area. The first time I was seated in what looked like a storage area complete with large chest freezers. The second was better but still not what I requested. I understand the need to balance the workload for servers but there is complete disregard for patron preferences. The food was good and the service excellent but I'm not sure I will go back to this particular location.
  • LS
    Linda Sketchley
    Jan 31, 2026
    1.0
    Literally the worst service I’ve ever received at a Swiss Chalet. I came in with my mother and we rung the bell at the front then proceeded to wait 5 minutes. I then rung it much more loudly and someone finally came to seat us. The table was dirty. We then proceeded to wait for 15 minutes and were completely ignored by all of the wait staff. The young blonde girl made direct eye contact with me while busing a table behind my mother and didn’t say a word. This happened at 2pm January 31st. It’s very unfortunate that the servers ego was hurt so badly by me ringing a bell. I then drove to a Swiss chalet 10 minutes away @ 340 The Boardwalk. The staff were friendly and the manager/owner was even bussing tables. Completely different atmosphere like the staff actually cared. Photos from the second restaurant.

Frequently Asked Questions About Swiss Chalet

Does Swiss Chalet at 525 Highland Rd W, Kitchener have a drive-thru?

Yes, Swiss Chalet at 525 Highland Rd W, Kitchener has a drive-thru for your convenience. Our drive-thru allows you to enjoy your Chalet Faves without leaving your car.

Does Swiss Chalet at 525 Highland Rd W, Kitchener offer a Braille menu?

Yes, every Swiss Chalet restaurant location with a dining room has a Braille menu.

Brand Certified Facts from Swiss Chalet

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Certified February 22, 2026Yext Knowledge Graph
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