Business Details
About
Restaurant
Swiss Chalet in Kitchener, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
2,990 reviews
5 stars
2,218
4 stars
341
3 stars
101
2 stars
67
1 star
263
What are people saying?
AI-generated from recent customer reviews
Service Quality
Val received numerous positive mentions for her friendly and attentive service, contributing to a memorable dining experience for many customers.
Hygiene Issues
Several reviews highlighted serious concerns regarding cleanliness and hygiene standards, including unkempt staff and dirty tables.
Staffing Problems
Customers frequently noted issues with slow service due to understaffing, particularly during busy periods, leading to dissatisfaction.
Food Quality
While many enjoyed the food, there were complaints about cold meals and inconsistent quality, indicating a need for improvement.
- YYYiz2 days ago4.0Tasted fresh. Did a quick call in order and smooth process. Parking available on site. Ordered their chicken soup.
- CBCourtney BuhlmanNov 17, 20255.0Val (on highland rd in kitchener) was an excellent server. She was quick, friendly, welcoming and a pleasure to chat with. We will be back just to have Val as our server!
- JPJohnny PNov 17, 20255.0Everything was great, we were served by Val. She was very friendly and continued making sure everything was good and asking if we needed anything else the whole time.
- ASAmber SareNov 15, 20251.0Ordered for delivery ($100+ order). Missing multiple items ftom my order. Very little acknowledgement when I called other than "we're very busy and getting mixed up" and I can go in store for credit. Awful service.
- KSKate SitaNov 15, 20255.0Had a nice lunch with my dad today, with especially exceptional service from Val! It made our day. She provided great service with a very friendly smile.
Frequently Asked Questions About Swiss Chalet
Does my local Swiss Chalet restaurant at 525 Highland Rd W, Kitchener offer delivery?
Yes we do! Visit our <a href="https://order.swisschalet.com/" target="_blank">website</a> or download our <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a> to place your order online. P.S. if you download the Swiss Chalet <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a> you’ll get $5 off* your first order of $40 or more! View Swiss Chalet Kitchener - Highland Rd W's <a href="https://www.swisschalet.com/en/menus/delivery/store-1727/on/kitchener/525-highland-rd-w.html">delivery menu here</a>.
Does Swiss Chalet Kitchener - Highland Rd W offer takeout?
Yes, Swiss Chalet® Kitchener - Highland Rd W offers takeout for your convenience. You can place your <a href="https://order.swisschalet.com/" target="_blank">order online</a>, through the <a href="https://www.swisschalet.com/en/mobileapp.html">Swiss Chalet® app</a>, or by calling the restaurant directly. View Swiss Chalet Kitchener - Highland Rd W's <a href="https://www.swisschalet.com/en/menus/takeout/store-1727/on/kitchener/525-highland-rd-w.html">takeout menu here</a>.
Can I order ahead online at Swiss Chalet Kitchener - Highland Rd W?
Yes, you can order <a href="https://order.swisschalet.com/" target="_blank">online</a> or via our <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a>! We offer curbside pickup, in-restaurant pickup and delivery options. Ordering for the family or a large group? Check out our <a href="https://www.swisschalet.com/en/group-ordering.html">group ordering page</a>.
Does Swiss Chalet Kitchener - Highland Rd W offer any specials or deals?
We absolutely do! We offer a variety of deals, including limited-time promotions, always-on offers, and family meal deals to fit every budget. Check out our <a href="https://www.swisschalet.com/en/specials.html">Specials & Deals page</a> for more information.
Is there a dining room for dine-in service at Swiss Chalet Kitchener - Highland Rd W?
Yes, this Swiss Chalet restaurant features a dining room and offers full dine-in service. You can view our complete Kitchener - Highland Rd W <a href="https://www.swisschalet.com/en/menus/dining-room/store-1727/on/kitchener/525-highland-rd-w.html">dining room menu here</a>.
Is Swiss Chalet at 525 Highland Rd W in Kitchener currently hiring?
Visit our <a href="https://www.swisschalet.com/en/careers.html">Careers site</a> to find all of the information you will need about joining the Swiss Chalet family!
Do you offer any vegetarian or gluten-friendly options at the Swiss Chalet Kitchener - Highland Rd W location?
For information please refer to our <a href="https://www.swisschalet.com/en/nutritional.html">Nutrition & Allergy Guide</a>. When it comes to food allergies, the safety and satisfaction of our Guests is our highest priority. Although precaution is taken to manage the risk of allergen cross contamination in our kitchen, there is a possibility of cross contamination occurring during preparation. Therefore, we cannot guarantee that a menu item is free of peanuts, tree nuts and/or other allergens.
Is Swiss Chalet® Kitchener - Highland Rd W Canadian owned?
Swiss Chalet® is the home of Canada's Favourite Rotisserie Chicken and has been proudly Canadian since 1954. Swiss Chalet® located at 525 Highland Rd W in Kitchener is owned and operated by local Canadian Franchisees, keeping jobs and economic activity within our community. <a href="https://www.swisschalet.com/en/our-story.html">Read more about our story here</a>.
Does Swiss Chalet at 525 Highland Rd W, Kitchener have a drive-thru?
Yes, Swiss Chalet at 525 Highland Rd W, Kitchener has a drive-thru for your convenience. Our drive-thru allows you to enjoy your Chalet Faves without leaving your car.
Does Swiss Chalet at 525 Highland Rd W, Kitchener offer a Braille menu?
Yes, every Swiss Chalet location with a dining room has a Braille menu.
What are the opening hours of Swiss Chalet at 525 Highland Rd W, Kitchener?
Swiss Chalet at 525 Highland Rd W is open Monday to Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 9:30 PM.
Does Swiss Chalet Kitchener offer delivery services?
Yes, Swiss Chalet at 525 Highland Rd W offers delivery. You can place your order online via their website or through their mobile app.
Can I order takeout from Swiss Chalet Kitchener?
Yes, takeout is available. Orders can be placed online, through the mobile app, or by calling the restaurant directly.
Does Swiss Chalet at 525 Highland Rd W have a drive-thru?
Yes, this Swiss Chalet location has a drive-thru for convenient order pickup without leaving your car.
Are there any vegetarian or gluten-friendly options at Swiss Chalet Kitchener?
Swiss Chalet offers vegetarian options and has a nutrition and allergy guide available. However, cross contamination is possible, so they cannot guarantee allergen-free menu items.
Does Swiss Chalet at 525 Highland Rd W offer any specials or deals?
Yes, they offer a variety of deals including limited-time promotions and family meal deals. Check their Specials & Deals page for current offers.
Is Swiss Chalet Kitchener Canadian owned?
Yes, Swiss Chalet is proudly Canadian since 1954, and the Kitchener location is owned and operated by local Canadian franchisees.
Are there nearby restaurants to Swiss Chalet at 525 Highland Rd W where I can try other cuisines?
Yes, nearby are Mr Wok Chinese Restaurant for Asian cuisine, and BarBurrito Canada for Tex-Mex. You can explore these spots before or after your Swiss Chalet visit.
What other services are near Swiss Chalet at 525 Highland Rd W that might be convenient for visitors?
Nearby services include Western Union for financial needs, Magicuts hair salon, and Dollarama for discount shopping, offering convenience during your visit.
Are there nearby financial services to Swiss Chalet Kitchener for transactions or currency exchange?
Yes, Western Union and HODL Bitcoin ATM, both nearby, provide financial and currency exchange services convenient for customers in the area.