Business Details
About
RestaurantRecipe Unlimited
Swiss Chalet in Kitchener, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
1,414 reviews
5 stars
962
4 stars
267
3 stars
79
2 stars
38
1 star
68
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the friendly and attentive service provided by various servers, particularly highlighting Sue, Mila, and Karen.
Food Quality
While many reviews noted that the food was hot, fresh, and tasty, there were some complaints about missing items and poor food quality on certain occasions.
Takeout Issues
Several customers reported significant delays and issues with the curbside pickup service, leading to dissatisfaction with the takeout experience.
Atmosphere
The restaurant was described as welcoming and clean, contributing to a positive dining experience for families and regular customers.
- LFLM F1 day ago5.0The food was so delish! We love the Chalet Chicken Parm. However what was even better was our server Sue. Great service and what an amazing personality. So fun!!
- SHSandra Hyde3 days ago5.0Always good comfort food. Dianne is lovely! Love the personal touch!
- KOKunle Oluwojure5 days ago5.0Sue, thanks for all your outstanding service for our visits. It is awesome
- LLLilian LoloDec 26, 20251.0I ordered chicken, rice, and a Caesar salad on the side from Swiss Chalet to go. When I got home, the rice was completely missing. The Caesar salad was also in terrible condition — the lettuce was black and clearly not fresh. I paid for a full meal and received a missing item and food that was not edible. Very disappointing experience and poor quality control
- LLLDec 21, 20251.0Very disappointed in the food we ordered for our final day of work. We ordered festive meals and they were not worth the money. Upon picking up my order I asked the worker “is the gravy in there?” And was told “I don’t know it should be.” Nobody got any butter for their bread, there were no cutlery sets and the gravy I paid extra for wasn’t even ONE TEASPOON worth. For $22, I expected more. Truly ruined our last day of work before Christmas, will not be returning.
Frequently Asked Questions About Swiss Chalet
Does Swiss Chalet at 1151 Victoria St N, Kitchener have a drive-thru?
Yes, Swiss Chalet at 1151 Victoria St N, Kitchener has a drive-thru for your convenience. Our drive-thru allows you to enjoy your Chalet Faves without leaving your car.
Does Swiss Chalet at 1151 Victoria St N, Kitchener offer a Braille menu?
Yes, every Swiss Chalet location with a dining room has a Braille menu.
What are the opening hours of Swiss Chalet at 1151 Victoria St N, Kitchener?
Swiss Chalet at 1151 Victoria St N is open Monday to Saturday from 11:00 AM to 10:00 PM, and on Sunday from 11:00 AM to 9:30 PM.
Does Swiss Chalet Kitchener offer delivery and takeout services?
Yes, Swiss Chalet Kitchener offers delivery, takeout, and curbside pickup. You can order online via their website or mobile app.
Is there a drive-thru available at Swiss Chalet, Kitchener?
Yes, there is a drive-thru at the Swiss Chalet located at 1151 Victoria St N for your convenience.
Does Swiss Chalet Kitchener have vegetarian or gluten-friendly menu options?
Yes, Swiss Chalet offers vegetarian and gluten-friendly options. For detailed nutritional and allergy information, please consult their Nutrition & Allergy Guide on their website.
Are there special deals or promotions available at Swiss Chalet Kitchener?
Yes, Swiss Chalet offers various specials including limited-time promotions and family meal deals. Check their Specials & Deals page online for the latest offers.
Can guests with visual impairments access a Braille menu at Swiss Chalet Kitchener?
Yes, every Swiss Chalet with a dining room, including the Kitchener location, has a Braille menu available.
Is Swiss Chalet at 1151 Victoria St N, Kitchener Canadian owned?
Yes, Swiss Chalet is proudly Canadian and the Kitchener location is locally owned and operated by Canadian franchisees.
What are some nearby places to Swiss Chalet Kitchener that I might visit before or after my meal?
Nearby you can visit the Queen of Hearts Tea House for a cozy cafe experience, Counterpoint Brewing Company for craft beer, or the Playgrounds Movement Training Centre for family activities.
How can nearby businesses like ServiceOntario and Drew Hughes Insurance benefit me when visiting Swiss Chalet Kitchener?
If you need government services, ServiceOntario is conveniently nearby, and for insurance needs, Drew Hughes Insurance Inc. is located close to Swiss Chalet, making it easy to handle errands before or after dining.
Are there family-friendly services near Swiss Chalet Kitchener?
Yes, Peekaboo Child Care Centre and BrightPath Kitchener are nearby, making the area convenient for families visiting Swiss Chalet.