Brand Certified
Swiss Chalet
4.4(1466 reviews)
Certified by Swiss Chalet • Feb 22, 2026
Business Details
1151 Victoria St N, Kitchener, ON
N2B 3C8, Canada
Certified by Swiss Chalet • Feb 22, 2026
(519) 741-1768
Certified by Swiss Chalet • Feb 22, 2026
https://www.swisschalet.com/en/locations/on/kitchener/1151-victoria-st-n
Certified by Swiss Chalet • Feb 22, 2026
About
Certified by Swiss Chalet • Feb 22, 2026
RestaurantRecipe Unlimited
Swiss Chalet is proud to be voted most trusted Casual Restaurant for Family Dining brand by Ontario shoppers based on the 2026 BrandSpark® Canadian Trust Study. Swiss Chalet in Kitchener, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families to our restaurants since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Certified by Swiss Chalet • Feb 22, 2026
Hours
Certified by Swiss Chalet • Feb 22, 2026
Reviews
4.4
1,466 reviews
5 stars
1,008
4 stars
273
3 stars
79
2 stars
38
1 star
68
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the friendly and attentive service from various servers, particularly highlighting Sue and Mila for their exceptional hospitality.
Food Quality
The food received positive remarks for being hot, fresh, and delicious, with specific mentions of the chicken and new menu items.
Atmosphere
The restaurant was noted for its welcoming atmosphere, making it a favorite spot for families and regular customers.
Takeout Issues
Several customers reported problems with the takeout service, including delays and missing items, leading to disappointment.
- DDDavid Dods2 days ago5.0I have going to Swiss Chalets for years ... in Ottawa, Georgetown, Mississauga, Burlington and now here in Kitchener. I go at least 3 a month. Food here was good as usual. This visit I was served by Sue (she as been my server a couple of times). She seems to really enjoy her function, she is quite personable and I enjoy.
- GMGavin Missud6 days ago4.0Very good food did enjoy the atmosphere, cool service robot and the service was good, great experience and we got the treasure chest after, Thanks.
- NBNorm BondFeb 16, 20265.0The server Sue was efficient & friendly along with being professional. The food was well prepared & the quantity has improved since we last dined there 5 years ago.
- JJJeremyFeb 14, 20265.0Sue looked after us tonight, she was very attentive, courteous, fast with our order/requests, and made the evening incredible. Have gone to all Swiss Chalet restaurants in KW, and this is by far the best. Out of way, it well worth the drive for this experience. Management…. No idea if all your servers are like Sue, but you should be holding onto her. She embodies the spirit of what every Swiss Chalet server should strive to be. Incredible!
- RRRickFeb 7, 20265.0Food is excellent, takeout order was quick. Unfortunately their computer system was down at the time and payment was cash only. Discounts associated to CAA were not going to be honoured initially but the manager eventually worked out a manual process.
Frequently Asked Questions About Swiss Chalet
Does Swiss Chalet at 1151 Victoria St N, Kitchener have a drive-thru?
Yes, Swiss Chalet at 1151 Victoria St N, Kitchener has a drive-thru for your convenience. Our drive-thru allows you to enjoy your Chalet Faves without leaving your car.
Does Swiss Chalet at 1151 Victoria St N, Kitchener offer a Braille menu?
Yes, every Swiss Chalet restaurant location with a dining room has a Braille menu.
Brand Certified Facts from Swiss Chalet
Swiss Chalet partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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