Business Details
About
Restaurant
Swiss Chalet in Kitchener, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
1,367 reviews
5 stars
921
4 stars
262
3 stars
79
2 stars
39
1 star
66
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the friendly and attentive service provided by staff, particularly highlighting servers like Sue and Mila.
Food Quality
The food received positive feedback for being hot, fresh, and delicious, with many customers expressing satisfaction with their meals.
Cleanliness
The restaurant was noted for its cleanliness, with several reviews mentioning spotless conditions in both the dining area and restrooms.
Takeout Issues
Some customers reported problems with the curbside pickup service, indicating delays and lack of communication regarding their orders.
Staff Recognition
Several reviews emphasized the need for recognition of outstanding staff members, particularly Sue, for their exceptional service.
- JRJon Rennie1 day ago4.0Our server Mila was wonderful. The restaurant was completely full and her section was quite busy. She still made time to make us feel welcome, give us a little laugh, and get us everything we needed quickly. As a restaurant owner it was so lovely to have a server who kept their head on their shoulders in what I know can often be a stressful situation, keep a positive attitude, and be so warm and welcoming. She is an asset to the restaurant and made our experience delightful.
- KPKerrymarie Potts2 days ago1.0Ordered a bacon cheese burger was dry no mayo like it says on the menu had mac n cheese wasn't mac n cheese was cold pasta with bacon bits cut up with grated cheese
- CAChan A4 days ago5.0We consistently experience top notch service and high quality food at this location. Sue, our server, was kind, funny and efficient despite having a full dining room of tables and customers. Our family love seeing Hazel, the Robot, each time and today she was dressed up as an Elf. Thanks to the Swiss Chalet team on Victoria Rd for always providing a welcoming atmosphere and dining experience. See you again soon!
- KSKaterina SzkolkaNov 10, 20255.0Mila was great and seated us right away. She was very personable and easy to talk to. We even had some jokes flowing! Food was served very quickly and was very delicious. Overall great dinner, thanks Mila!
- RKRose KNov 9, 20255.0Mila was our server this evening -- so friendly, kind and efficient. Enjoyed being being able to talk and enjoy our meal with family without feeling rushed. The Victoria Street location is our favourite location!
Frequently Asked Questions About Swiss Chalet
Does my local Swiss Chalet restaurant at 1151 Victoria St N, Kitchener offer delivery?
Yes we do! Visit our <a href="https://order.swisschalet.com/" target="_blank">website</a> or download our <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a> to place your order online. P.S. if you download the Swiss Chalet <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a> you’ll get $5 off* your first order of $40 or more! View Swiss Chalet Kitchener - Victoria St N's <a href="https://www.swisschalet.com/en/menus/delivery/store-1768/on/kitchener/1151-victoria-st-n.html">delivery menu here</a>.
Does Swiss Chalet Kitchener - Victoria St N offer takeout?
Yes, Swiss Chalet® Kitchener - Victoria St N offers takeout for your convenience. You can place your <a href="https://order.swisschalet.com/" target="_blank">order online</a>, through the <a href="https://www.swisschalet.com/en/mobileapp.html">Swiss Chalet® app</a>, or by calling the restaurant directly. View Swiss Chalet Kitchener - Victoria St N's <a href="https://www.swisschalet.com/en/menus/takeout/store-1768/on/kitchener/1151-victoria-st-n.html">takeout menu here</a>.
Can I order ahead online at Swiss Chalet Kitchener - Victoria St N?
Yes, you can order <a href="https://order.swisschalet.com/" target="_blank">online</a> or via our <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a>! We offer curbside pickup, in-restaurant pickup and delivery options. Ordering for the family or a large group? Check out our <a href="https://www.swisschalet.com/en/group-ordering.html">group ordering page</a>.
Does Swiss Chalet Kitchener - Victoria St N offer any specials or deals?
We absolutely do! We offer a variety of deals, including limited-time promotions, always-on offers, and family meal deals to fit every budget. Check out our <a href="https://www.swisschalet.com/en/specials.html">Specials & Deals page</a> for more information.
Is there a dining room for dine-in service at Swiss Chalet Kitchener - Victoria St N?
Yes, this Swiss Chalet restaurant features a dining room and offers full dine-in service. You can view our complete Kitchener - Victoria St N <a href="https://www.swisschalet.com/en/menus/dining-room/store-1768/on/kitchener/1151-victoria-st-n.html">dining room menu here</a>.
Is Swiss Chalet at 1151 Victoria St N in Kitchener currently hiring?
Visit our <a href="https://www.swisschalet.com/en/careers.html">Careers site</a> to find all of the information you will need about joining the Swiss Chalet family!
Do you offer any vegetarian or gluten-friendly options at the Swiss Chalet Kitchener - Victoria St N location?
For information please refer to our <a href="https://www.swisschalet.com/en/nutritional.html">Nutrition & Allergy Guide</a>. When it comes to food allergies, the safety and satisfaction of our Guests is our highest priority. Although precaution is taken to manage the risk of allergen cross contamination in our kitchen, there is a possibility of cross contamination occurring during preparation. Therefore, we cannot guarantee that a menu item is free of peanuts, tree nuts and/or other allergens.
Is Swiss Chalet® Kitchener - Victoria St N Canadian owned?
Swiss Chalet® is the home of Canada's Favourite Rotisserie Chicken and has been proudly Canadian since 1954. Swiss Chalet® located at 1151 Victoria St N in Kitchener is owned and operated by local Canadian Franchisees, keeping jobs and economic activity within our community. <a href="https://www.swisschalet.com/en/our-story.html">Read more about our story here</a>.
Does Swiss Chalet at 1151 Victoria St N, Kitchener have a drive-thru?
Yes, Swiss Chalet at 1151 Victoria St N, Kitchener has a drive-thru for your convenience. Our drive-thru allows you to enjoy your Chalet Faves without leaving your car.
Does Swiss Chalet at 1151 Victoria St N, Kitchener offer a Braille menu?
Yes, every Swiss Chalet location with a dining room has a Braille menu.
What are the opening hours of Swiss Chalet at 1151 Victoria St N, Kitchener?
Swiss Chalet at 1151 Victoria St N is open Monday to Saturday from 11:00 AM to 10:00 PM, and on Sunday from 11:00 AM to 9:30 PM.
Does Swiss Chalet Kitchener offer delivery and takeout services?
Yes, Swiss Chalet Kitchener offers delivery, takeout, and curbside pickup. You can order online via their website or mobile app.
Is there a drive-thru available at Swiss Chalet, Kitchener?
Yes, there is a drive-thru at the Swiss Chalet located at 1151 Victoria St N for your convenience.
Does Swiss Chalet Kitchener have vegetarian or gluten-friendly menu options?
Yes, Swiss Chalet offers vegetarian and gluten-friendly options. For detailed nutritional and allergy information, please consult their Nutrition & Allergy Guide on their website.
Are there special deals or promotions available at Swiss Chalet Kitchener?
Yes, Swiss Chalet offers various specials including limited-time promotions and family meal deals. Check their Specials & Deals page online for the latest offers.
Can guests with visual impairments access a Braille menu at Swiss Chalet Kitchener?
Yes, every Swiss Chalet with a dining room, including the Kitchener location, has a Braille menu available.
Is Swiss Chalet at 1151 Victoria St N, Kitchener Canadian owned?
Yes, Swiss Chalet is proudly Canadian and the Kitchener location is locally owned and operated by Canadian franchisees.
What are some nearby places to Swiss Chalet Kitchener that I might visit before or after my meal?
Nearby you can visit the Queen of Hearts Tea House for a cozy cafe experience, Counterpoint Brewing Company for craft beer, or the Playgrounds Movement Training Centre for family activities.
How can nearby businesses like ServiceOntario and Drew Hughes Insurance benefit me when visiting Swiss Chalet Kitchener?
If you need government services, ServiceOntario is conveniently nearby, and for insurance needs, Drew Hughes Insurance Inc. is located close to Swiss Chalet, making it easy to handle errands before or after dining.
Are there family-friendly services near Swiss Chalet Kitchener?
Yes, Peekaboo Child Care Centre and BrightPath Kitchener are nearby, making the area convenient for families visiting Swiss Chalet.