Swiss Chalet is proud to be voted most trusted Casual Restaurant for Family Dining brand by Ontario shoppers based on the 2026 BrandSpark® Canadian Trust Study. Swiss Chalet in Kitchener, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families to our restaurants since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Customers consistently praised the friendly and attentive service provided by various servers, particularly highlighting Betty and Anne for their exceptional hospitality.
Food Quality
The food received positive feedback for being delicious and satisfying, although there were occasional complaints about specific items, such as the size of chicken portions.
Atmosphere
The restaurant was noted for its welcoming and family-friendly environment, making it a great choice for dining with children.
Efficiency
While many reviews mentioned quick service, there were some instances of slow kitchen times and issues with food delivery.
TR
tag reedo
4 days ago
5.0
Betty was so friendly and very polite and respectful
Very patient with taking the order and some special details
After all everything was really good
Thank you
JR
Julie Rawlins
Feb 18, 2026
5.0
Anne is kind and one of the best waitresses I have ever had. She is a keeper and has great service experience. We will be back just for her.
BA
Burcu A.
Feb 16, 2026
5.0
Huge shoutout to Betty!
Happy belated Valentine’s Day, Betty the amazing server who took such great care of our table. You were so fun, cheerful, and made our family night extra special.
SF
Steven Foley
Feb 8, 2026
5.0
We came in for the quarter chicken dinner tonight (which always rocks) and we were so happy that Betty was our server again. She made our dining experience wonderful. Betty always goes the extra mile (and we could hear that she did that for other patrons too that she served around us), and is so personable. It was nice to share some laughs with her again. Betty keeps us coming back to this location!
LM
Lina Martínez
Feb 8, 2026
5.0
I love this restaurant, the food is amazing, their chicken is my favorite in town and prices are very accessible. They may improve in the time they take to bring the food. We waited for around 1 hour to get the dishes we ordered to our table. However, the staff is friendly and kind.