Brand Certified
Swiss Chalet
4.8(650 reviews)
Certified by Swiss Chalet • Feb 22, 2026
Business Details
560 Fairway Rd S, Kitchener, ON
N2C 1X3, Canada
Certified by Swiss Chalet • Feb 22, 2026
(519) 894-1311
Certified by Swiss Chalet • Feb 22, 2026
https://www.swisschalet.com/en/locations/on/kitchener/560-fairway-rd-s
Certified by Swiss Chalet • Feb 22, 2026
About
Certified by Swiss Chalet • Feb 22, 2026
RestaurantRecipe Unlimited
Swiss Chalet is proud to be voted most trusted Casual Restaurant for Family Dining brand by Ontario shoppers based on the 2026 BrandSpark® Canadian Trust Study. Swiss Chalet in Kitchener, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families to our restaurants since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Certified by Swiss Chalet • Feb 22, 2026
Hours
Certified by Swiss Chalet • Feb 22, 2026
Reviews
4.8
650 reviews
5 stars
573
4 stars
63
3 stars7
2 stars1
1 star6
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the friendly and attentive service provided by various servers, particularly highlighting Betty and Anne for their exceptional hospitality.
Food Quality
The food received positive feedback for being delicious and satisfying, although there were occasional complaints about specific items, such as the size of chicken portions.
Atmosphere
The restaurant was noted for its welcoming and family-friendly environment, making it a great choice for dining with children.
Efficiency
While many reviews mentioned quick service, there were some instances of slow kitchen times and issues with food delivery.
- TRtag reedo4 days ago5.0Betty was so friendly and very polite and respectful Very patient with taking the order and some special details After all everything was really good Thank you
- JRJulie RawlinsFeb 18, 20265.0Anne is kind and one of the best waitresses I have ever had. She is a keeper and has great service experience. We will be back just for her.
- BABurcu A.Feb 16, 20265.0Huge shoutout to Betty! Happy belated Valentine’s Day, Betty the amazing server who took such great care of our table. You were so fun, cheerful, and made our family night extra special.
- SFSteven FoleyFeb 8, 20265.0We came in for the quarter chicken dinner tonight (which always rocks) and we were so happy that Betty was our server again. She made our dining experience wonderful. Betty always goes the extra mile (and we could hear that she did that for other patrons too that she served around us), and is so personable. It was nice to share some laughs with her again. Betty keeps us coming back to this location!
- LMLina MartínezFeb 8, 20265.0I love this restaurant, the food is amazing, their chicken is my favorite in town and prices are very accessible. They may improve in the time they take to bring the food. We waited for around 1 hour to get the dishes we ordered to our table. However, the staff is friendly and kind.
Frequently Asked Questions About Swiss Chalet
Does Swiss Chalet at 560 Fairway Rd S, Kitchener offer a Braille menu?
Yes, every Swiss Chalet restaurant location with a dining room has a Braille menu.
Brand Certified Facts from Swiss Chalet
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Certified February 22, 2026Yext Knowledge Graph
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