Subway

3.6
341 reviews
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Business Details

500 Fairway Centre Rd S, Kitchener, ON
N2C 1X3, Canada
(519) 748-0607
http://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Kitchener Subway® Restaurant at 500 Fairway Centre Rd S brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
500 Fairway Centre Rd S, Kitchener, ON
N2C 1X3, Canada

Hours

Reviews

3.6
341 reviews
5 stars
148
4 stars
67
3 stars
41
2 stars
23
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful in resolving issues.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong ingredients, leading to dissatisfaction.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and moldy bread, raising concerns about hygiene.

Food Quality

While some customers praised the freshness and taste of the subs, others complained about cold food and improper preparation.

Staff Training

A recurring theme was the need for better staff training, as many reviews pointed out a lack of professionalism and attention to detail.
  • AN
    Amit Narula
    Nov 16, 2025
    1.0
    Very bad experience 😕,please tell your servers how to talk with customers , food was not according to me .. unhappy with staff 😔 have no sense how to talk
  • BN
    BEENU NARULA
    Nov 16, 2025
    1.0
    I just have sub from this location and the girls do not know how to talk with customers and they didn’t make the sub as I wanted
  • RB
    Rudy Bowers
    Oct 6, 2025
    5.0
    Thank you Mrs Heather. Your suggested sub was perfect. It was on the right bread, toasted and topped to perfection. I will definitely come back to see you in the near future. Tx R
  • VS
    Violet Shrum
    Oct 2, 2025
    1.0
    I clearly yelled not to put something on my sub and she put it on anyway, same with the girl ahead of me in line. They need to learn to listen to the customer. I asked for no crispy onions on one of the subs and both of my subs are now full with crispy onions. I HATE CRISPY ONIONS
  • IP
    Ishita Prashar
    Sep 11, 2025
    1.0
    Terrible experience at this Subway branch. First of all, they charged me for ketchup—yes, ketchup! I’ve been to countless Subway locations and have never been charged for basic condiments. What kind of policy is that? Secondly, my brother ordered a sub and specifically did NOT ask for pickles, yet they added them anyway. He’s allergic to pickles, which could’ve ended very badly if we hadn’t noticed in time. This kind of negligence is unacceptable, especially when food allergies are involved. On top of all that, the customer service was awful. The staff were rude and dismissive when we raised the issue, acting like it was our fault. No apology, no accountability. Avoid this location if you care about quality service—or your health. Subway really needs to look into how this branch is being run.
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Frequently Asked Questions About Subway

Where is the Subway restaurant located in Kitchener?

The Subway restaurant is located at 500 Fairway Centre Rd S, Fairway Centre, Kitchener, ON, N2C 1X3, Canada.

What are the opening hours for Subway at Fairway Centre?

Subway is open every day from 8:00 AM to 11:00 PM.