Subway

3.3
266 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Kitchener Subway® Restaurant at 2960 Kingsway Dr brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
2960 Kingsway Dr, Kitchener, ON
N2C 1X1, Canada

Hours

Reviews

3.3
266 reviews
5 stars
93
4 stars
53
3 stars
35
2 stars
12
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and dismissive towards customers.

Food Quality

Many customers reported issues with food quality, including incorrect orders, stale ingredients, and insufficient toppings.

Staff Training

There is a consistent call for better training for staff, as many reviews noted a lack of professionalism and proper food handling practices.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and the quality of food during certain visits.

Hygiene Concerns

Several reviews raised concerns about hygiene practices, such as not changing gloves and improper food handling.
  • TV
    Twinkle Verma
    Nov 17, 2025
    1.0
    I just went there to have my food but the girls over there were very rude there customer service was way below what a customer service should be they were busy in their own politics and work didnt care about people who were waiting for their food.
  • NN
    Natasha
    Nov 2, 2025
    4.0
    I am a regular at this subway. It is much better than other subways I have frequented. They are good at loading up the sub and not being cheap with toppings. My only complaint is they tend to speak their language to each other infront of customers. It makes you uncomfortable because you dont know what they are saying. They should speak English until the customers are gone. Other than that, great!
  • IC
    Ishita Chudasama
    Oct 14, 2025
    1.0
    I wish I could give negative 5 stars. This is honestly the worst Subway experience I’ve ever had. I ordered a footlong and a 6-inch veggie patty, and the lady had added tons of banana pepper & Jalapenos which was beyond sour. I placed an order through app and I have mentioned about more sauces but there were just few drops. It was basically a bread and veggies. Such a worst and awful experience. Fire the current staff & hire new one - this place is a mess
  • MJ
    Mamta Jaiswar
    Oct 11, 2025
    1.0
    I’m a regular customer at the Subway in Fairview Mall, and I’ve always appreciated that the brand promotes a “build your own sandwich” experience. However, my recent visit was disappointing. The female employee (name badge: SPK) argued with me just because I asked for a little extra sauce — something that should be part of the customization Subway is known for. Instead of politely communicating or accommodating the request, she made faces and refused, saying it would be “difficult to wrap.” This isn’t the kind of customer service expected from such a reputable brand. I hope management provides proper training to staff on how to wrap sandwiches while accommodating customer preferences, and to handle such interactions with politeness and professionalism. This repeated behaviour doesnt make me feel like visiting this branch anymore
  • TC
    Tia Cochrane
    Oct 3, 2025
    1.0
    My daughter went to go get a cup for water at the subway just to state. The lady was being very rude, rolled her eyes at me and said you could just fill it with whatever so my daughter filled it with. Some soda and when she did that I came over and the lady said you can’t fill it with soda And my daughter said, but you said I could feel whatever and she said no I did not say that Daughter had to jump and then the lady asked for away the cup overall, I’m very displeased of how she acted and I’m very upset and offended. Why would she treat someone like that especially a kid My daughter is nine years old

Frequently Asked Questions About Subway

What are the operating hours of Subway at 2960 Kingsway Dr?

Subway at 2960 Kingsway Dr is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.

Where is Subway located in Kitchener?

Subway is located at 2960 Kingsway Dr, Unit # F002a, in the CF Fairview Park Mall, Kitchener, ON N2C 1X1.