Subway

3.3
269 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Kitchener Subway® Restaurant at 2960 Kingsway Dr brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
2960 Kingsway Dr, Kitchener, ON
N2C 1X1, Canada

Hours

Reviews

3.3
269 reviews
5 stars
93
4 stars
53
3 stars
35
2 stars
12
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling disrespected and poorly treated.

Food Quality

Several customers reported issues with food quality, including poorly made sandwiches, insufficient toppings, and stale ingredients.

Order Accuracy

Many customers experienced problems with incorrect orders, including missing items and wrong sauces, leading to dissatisfaction.

Staff Training

There is a clear need for better staff training, as multiple reviews mentioned a lack of knowledge and professionalism among employees.
  • HP
    himanshu pandey
    Dec 26, 2025
    1.0
    Worst experience we order sub tell her again and again extra topping i ordered veg delight so they have to put goot amount of vegies inside but instead of this she was watching her owner face before putting some extra topping i told her extra sauce same thing sub taste dry no taste. Taste was only life you are eating bread with few veggie don't choose them garbage food.
  • RP
    Radhika Panjabi
    Dec 17, 2025
    1.0
    I have been visiting subway since a long time and this is the worst ever experience I have been through the service this employees give is not at all acceptable I just asked the employee whether she could customise a 3 cheese sandwich for me she clearly said no I said other subways do it for me which they actually do and then she said no we don’t and the way she said was worst i would never want anyone to talk to me like than when they are offering me service with exchange of money she didn’t even take a moment to ask me whether I need any help other than that I will never visit this store again
  • AS
    Amanda Sweetness
    Dec 15, 2025
    1.0
    I went to the counter to order n the girl said just a moment I said ok ..no problem….n she took out a tin of grated cheese n began topping the bread 🥖 loaves on the tray ..smiling at me as she’s doing this … after she finished topping grated cheese onto 6 long loaves she began another tray ..another girl came over n began topping the loaves w cheese n told the girl to look after my order .. the girl then said can I help u ? I said ..plz take ur time n finish topping the other loaves I’ve waited already so plz continue …she said no it’s ok the other girl is doing it … I began my order n got to the cheese part n I asked for grated cheese plz she said we don’t Hve any! I said umm what were u just putting ontop of those loaves ?? She said grated cheese but it’s only for the subs ontop before baking .. I said hmm I came two days ago n ordered n recvd grated cheese on my sandwich she said well NO we don’t Hve any only for the topping of the loaves …I said ok ..I’ll have the white cheese plz …. Still not understanding why there’s a ton of grated cheese in a tin n I’ve ordered it this way before (2days ago) lol n yet being told NO it’s only for the topping of the cheese n herb loaves … I had asked for tomatoes .. lettuce the grated cheese tad of salt n pepper n sub sauce …she gves me the lettuce ..the white cheese ..(as cldnt Hve grated) salt pepper n sub sauce n I said..n tomatoes plz…n she’s adding the salt n pepper n I said again n tomatoes plz… she then stopped n looked at me like I hadn’t asked for them until now n then added tomatoes n closed sandwich (so tomatoes didn’t Hve salt or pepper on them as she’d already put that on bread before she added the tomatoes n sub sauce ugh!! Very disappointing! I probably won’t be going bk to this location it’s definately changed n not for the better!
  • TV
    Twinkle Verma
    Nov 17, 2025
    1.0
    I just went there to have my food but the girls over there were very rude there customer service was way below what a customer service should be they were busy in their own politics and work didnt care about people who were waiting for their food.
  • NN
    Natasha
    Nov 2, 2025
    4.0
    I am a regular at this subway. It is much better than other subways I have frequented. They are good at loading up the sub and not being cheap with toppings. My only complaint is they tend to speak their language to each other infront of customers. It makes you uncomfortable because you dont know what they are saying. They should speak English until the customers are gone. Other than that, great!

Frequently Asked Questions About Subway

What are the operating hours of Subway at 2960 Kingsway Dr?

Subway at 2960 Kingsway Dr is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.

Where is Subway located in Kitchener?

Subway is located at 2960 Kingsway Dr, Unit # F002a, in the CF Fairview Park Mall, Kitchener, ON N2C 1X1.