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Subway

3.2
(175 reviews)

Business Details

(519) 568-7667
http://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Kitchener Subway® Restaurant at 120 Ottawa Street North brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
120 Ottawa Street North, Kitchener, ON
N3H 3K5, Canada

Hours

Reviews

3.2
175 reviews
5 stars
63
4 stars
30
3 stars
13
2 stars
10
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and inadequate handling of customer requests.

Food Quality

Many customers reported issues with food quality, including incorrect orders, insufficient toppings, and unsanitary conditions.

Cleanliness

Several reviews mentioned cleanliness issues, particularly with food preparation areas and dining spaces.

Management Issues

Frequent complaints about poor management practices, including staff training and responsiveness to customer feedback.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and excellent service.
  • SR
    Sahithi Reddy
    Feb 10, 2026
    1.0
    Please teach the employees how to treat customers who walk in Employee was rude
  • JB
    Jade Bertin
    Jan 30, 2026
    1.0
    For the cheese snackwich they wouldn't let me add toppings and I didn't mind to pay extra. The item should be less than the others if it doesn't have the option of toppings like the others do
  • AS
    Adam Stroj
    Jan 28, 2026
    1.0
    I went here for lunch and was waiting in line watching the two older employees making other people's subs and I had noticed that not once did either employees ever change their gloves, not just that but the male employee scratched his nostrils WHILE making the person's sub ahead of me. When it was my turn to order I demanded that the employee change her gloves and replace the paper on the counter with a new clean one, with her bare hand she grabs it and slaps it down, I told her to replace it again but to put her gloves on first but she looked angry and confused! I walked out and I will never eat here. If basic food handling guidelines are too difficult and confusing you shouldn't be working in food! Absolutely disgusting! Who knows what else they're in violation of. Also, consider hiring Canadians that actually have the ability to communicate in English.
  • GS
    Gaganpreet Singh
    Jan 3, 2026
    1.0
    worst restaurant
  • AS
    Adam Swain
    Dec 26, 2025
    1.0
    Ordered from here on Christmas via doordash. Ordered 3 subs, they got 1 of the 3 completely wrong. Ordered a replacement and called the store to ensure accuracy. Sent the right sub but still got some of the ingredients wrong. I ended up paying for delivery twice for dinner and they still screwed it up even after a phone call and a digital list of ingredients provided. Worst experience ever, the owner should be ashamed of the staff since they apparently can't follow a list of toppings twice in a row. First sub they messed up was supposed be a Teriyaki Crunch, no tomatoes add BBQ sauce. They sent a veggie sub with mayo, pickles, sub sauce, BBQ sauce and olives. On their 2nd attempt there were no crunchy onions, barely any chicken and they added mayo to the sub that wasn't supposed to be there. They didnt even attempt to apologize but instead rambled about how they'd check the camera.

Frequently Asked Questions About Subway

What are the operating hours for Subway at 120 Ottawa Street North in Kitchener?

Subway is open Monday to Saturday from 8:30 AM to 10:30 PM (11:00 PM Tuesday to Friday) and Sunday from 9:00 AM to 10:00 PM.

Does Subway at Eastwood Square offer curbside pickup?

Yes, curbside pickup is available at this Subway location.

Brand Certified Facts from Subway

This information is certified by Subway and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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