Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Kitchener Subway® Restaurant at 120 Ottawa Street North brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, including rude staff and inadequate handling of customer requests.
Food Quality
Many customers reported issues with food quality, including incorrect orders, insufficient toppings, and unsanitary conditions.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with food preparation areas and dining spaces.
Management Issues
Frequent complaints about poor management practices, including staff training and responsiveness to customer feedback.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and excellent service.
SR
Sahithi Reddy
Feb 10, 2026
1.0
Please teach the employees how to treat customers who walk in
Employee was rude
JB
Jade Bertin
Jan 30, 2026
1.0
For the cheese snackwich they wouldn't let me add toppings and I didn't mind to pay extra. The item should be less than the others if it doesn't have the option of toppings like the others do
AS
Adam Stroj
Jan 28, 2026
1.0
I went here for lunch and was waiting in line watching the two older employees making other people's subs and I had noticed that not once did either employees ever change their gloves, not just that but the male employee scratched his nostrils WHILE making the person's sub ahead of me. When it was my turn to order I demanded that the employee change her gloves and replace the paper on the counter with a new clean one, with her bare hand she grabs it and slaps it down, I told her to replace it again but to put her gloves on first but she looked angry and confused! I walked out and I will never eat here. If basic food handling guidelines are too difficult and confusing you shouldn't be working in food! Absolutely disgusting! Who knows what else they're in violation of. Also, consider hiring Canadians that actually have the ability to communicate in English.
GS
Gaganpreet Singh
Jan 3, 2026
1.0
worst restaurant
AS
Adam Swain
Dec 26, 2025
1.0
Ordered from here on Christmas via doordash. Ordered 3 subs, they got 1 of the 3 completely wrong. Ordered a replacement and called the store to ensure accuracy. Sent the right sub but still got some of the ingredients wrong. I ended up paying for delivery twice for dinner and they still screwed it up even after a phone call and a digital list of ingredients provided. Worst experience ever, the owner should be ashamed of the staff since they apparently can't follow a list of toppings twice in a row.
First sub they messed up was supposed be a Teriyaki Crunch, no tomatoes add BBQ sauce. They sent a veggie sub with mayo, pickles, sub sauce, BBQ sauce and olives. On their 2nd attempt there were no crunchy onions, barely any chicken and they added mayo to the sub that wasn't supposed to be there. They didnt even attempt to apologize but instead rambled about how they'd check the camera.
What are the operating hours for Subway at 120 Ottawa Street North in Kitchener?
Subway is open Monday to Saturday from 8:30 AM to 10:30 PM (11:00 PM Tuesday to Friday) and Sunday from 9:00 AM to 10:00 PM.
Does Subway at Eastwood Square offer curbside pickup?
Yes, curbside pickup is available at this Subway location.
What meal options does Subway in Kitchener serve?
The restaurant serves breakfast, lunch, and dinner.
Can I order Subway online or through an app?
Yes, you can order quickly and easily online or through the app via their menu link.
What payment methods are accepted at Subway on Ottawa Street North?
They accept American Express, Discover, Mastercard, and Visa.
Does this Subway location provide catering services?
Yes, catering is available at this Subway restaurant.
Is there dine-in service available at Subway Eastwood Square?
Yes, guests can dine in at this location.
What are some nearby dining options if I want to try something different from Subway?
Nearby you can find StrykerZ Kitchen and Bar, which offers a restaurant and sports bar experience.
If I'm visiting Subway at Eastwood Square, where can I go to get a haircut nearby?
Mohamad's Barber Shop is close by for barber and beauty services.
Are there any places near Subway for groceries or thrift shopping?
Yes, Value Village thrift store and Great Canadian Dollar Store discount store are nearby for your shopping needs.
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