Subway

3.2
172 reviews
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Business Details

120 Ottawa Street North, Kitchener, ON
N3H 3K5, Canada
(519) 568-7667
http://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Kitchener Subway® Restaurant at 120 Ottawa Street North brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
120 Ottawa Street North, Kitchener, ON
N3H 3K5, Canada

Hours

Reviews

3.2
172 reviews
5 stars
63
4 stars
30
3 stars
13
2 stars
10
1 star
56

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and welcoming staff, many others reported rude service and poor management.

Food Quality

Several reviews highlighted issues with food quality, including small portions, stale ingredients, and unsatisfactory preparation.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but others reported dirty tables and unsanitary conditions.

Order Accuracy

Numerous customers experienced problems with order accuracy, including missing toppings and incorrect items.

Management Issues

Many reviews pointed to poor management practices, including inadequate staffing and lack of training for employees.
  • GS
    Gaganpreet Singh
    Jan 3, 2026
    1.0
    worst restaurant
  • AS
    Adam Swain
    Dec 26, 2025
    1.0
    Ordered from here on Christmas via doordash. Ordered 3 subs, they got 1 of the 3 completely wrong. Ordered a replacement and called the store to ensure accuracy. Sent the right sub but still got some of the ingredients wrong. I ended up paying for delivery twice for dinner and they still screwed it up even after a phone call and a digital list of ingredients provided. Worst experience ever, the owner should be ashamed of the staff since they apparently can't follow a list of toppings twice in a row. First sub they messed up was supposed be a Teriyaki Crunch, no tomatoes add BBQ sauce. They sent a veggie sub with mayo, pickles, sub sauce, BBQ sauce and olives. On their 2nd attempt there were no crunchy onions, barely any chicken and they added mayo to the sub that wasn't supposed to be there. They didnt even attempt to apologize but instead rambled about how they'd check the camera.
  • SP
    Shelby Parker
    Dec 19, 2025
    5.0
    Best quality and welcoming service. Only subway I’ll go to now.
  • PD
    parth darji
    Dec 19, 2025
    5.0
    Good quality, Fresh ingredients, and quick service. Employees are always welcoming and it’s a great place to eat.
  • MP
    Monjuree Purkayastha
    Oct 16, 2025
    1.0
    The customer service lady served the food and charged me around $3 for tips without my permission. Today, she messed up my salad with bacon that I do not eat and refused to serve me a new one.
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Frequently Asked Questions About Subway

What are the operating hours for Subway at 120 Ottawa Street North in Kitchener?

Subway is open Monday to Saturday from 8:30 AM to 10:30 PM (11:00 PM Tuesday to Friday) and Sunday from 9:00 AM to 10:00 PM.

Does Subway at Eastwood Square offer curbside pickup?

Yes, curbside pickup is available at this Subway location.