Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Kitchener Subway® Restaurant at 725 Ottawa St S brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Customer experiences with service quality varied significantly, with some praising friendly and attentive staff, while others reported rude and dismissive behavior from employees.
Order Accuracy
Multiple customers expressed dissatisfaction with incorrect orders and poor communication regarding unavailable items, leading to frustration.
Food Freshness
While many reviews highlighted fresh ingredients and well-prepared food, there were complaints about stale bread and insufficient toppings.
Cleanliness
Some customers noted cleanliness in the restaurant, while others reported issues such as unsanitary conditions and maintenance problems.
SA
Saiful Alam
Feb 19, 2026
1.0
I ordered a bmt and she missed the ham on the sub. By the time I realized I was too far away. So I called and she said she will make another one . So went the next day and she said she will only give me ham on the bun and no veggies or anything else. So I didn’t take it. Very cheap approach.
OP
Ovesh Patel
Jan 23, 2026
1.0
Very slow service only one person working, told
Me washroom out of service then one of employee came out .
TK
Tamas Katona
Jan 5, 2026
5.0
Been going to this location for a long time. Foods always fresh, order is always correct and staff are super kind!
NM
Nikhil Malaviya
Dec 31, 2025
1.0
I ordered something and they heard different. Although staff was awesome, but my order was totally different. It was an unpleasant experience and I request management to improve customer experience so that next time customers do not feel devastated.
KK
Kuldeep Kuldeep
Dec 12, 2025
5.0
I had a excellent experience at this store . I had ordered veggie patty sandwich. The staff was friendly, patient, and made great suggestions for toppings and sauces. The restaurant was clean, and service was super quick, which I really appreciate during a busy day.
My sub tasted amazing — perfectly toasted bread, crisp veggies, and generous portions. Great value for the price, too. I’ll definitely be coming back!