Subway

3.9
781 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Kitchener Subway® Restaurant at 324 Highland Rd W brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
324 Highland Rd W, Kitchener, ON
N2M 5G2, Canada

Hours

Reviews

3.9
781 reviews
5 stars
477
4 stars
77
3 stars
42
2 stars
22
1 star
163

What are people saying?

AI-generated from recent customer reviews

Service Quality

Overall, customers praised the friendly and helpful service, particularly highlighting staff members like Nitin and Manpreet.

Cleanliness

Many reviews noted the restaurant's cleanliness, with customers appreciating the well-maintained environment.

Food Freshness

Customers frequently commented on the freshness and quality of the food, particularly the sandwiches.

Customer Experience

While most experiences were positive, some customers reported issues with management and service inconsistencies, particularly regarding the handling of orders and customer complaints.

Staff Attitude

There were mixed reviews about staff attitudes, with some customers experiencing rudeness from management, contrasting with the generally friendly demeanor of other staff.
  • HH
    Honey HK
    2 days ago
    5.0
    A huge thanks to Aman who helped me today. She was so cheerful and welcoming. Not only was my sandwich delicious, but her friendly approach made the whole visit a pleasure. It genuinely made my day.
  • CK
    Clayton Klaver
    4 days ago
    5.0
    An acknowledgment and smile is given to every customer that enters the store. Nitin, the owner, went above and beyond in catering my wife’s surprise birthday. A diverse menu is served quickly and with genuine friendliness.
  • JS
    Jaideep Singh
    Nov 11, 2025
    1.0
    I was doing deliveries in this area so as all know we find some near place to use washroom as we don’t have anywhere to go while delivering this subway was near so I just asked them if I can use washroom and guy standing there send another person to go and ask what he needs and if he ask about washroom just say him no and the guy came out to serve gives an excuse washroom is closed but after that I see a customer sitting there uses it right after I left so rude of person working there totally disappointed 🤬
  • MS
    Manno Sidhu
    Nov 6, 2025
    5.0
    Manpreet is an outstanding team member at Subway. She is not only friendly and approachable but also extremely professional and dedicated to her work. She handles every task efficiently, ensures every customer feels valued, and consistently maintains high standards of service and cleanliness. Her positive attitude and commitment make her an invaluable part of the team. Anyone visiting Subway would be lucky to be served by her!
  • MN
    Mohamad Nour
    Oct 21, 2025
    5.0
    I had such a great experience at Subway recently that I felt it deserved a full review! From the moment I walked in, I was greeted with a friendly smile and genuine hospitality. The staff here really go above and beyond — they take their time to listen to your order, make recommendations if you’re unsure, and prepare everything with care. What stood out the most was how fresh everything looked and tasted. The bread was perfectly baked — soft on the inside with a nice golden crust — and the vegetables were crisp, colorful, and full of flavor. You can tell they pay attention to quality here. I got my sandwich toasted just the way I like it, and it came out hot, cheesy, and delicious. The restaurant itself was very clean and well-organized. The counters were spotless, and even during a busy time, everything ran smoothly. I also appreciated how patient the employees were with customers, especially those who were taking their time deciding what to order. It really shows that they care about customer satisfaction more than just rushing people through. Overall, I’d definitely recommend this Subway location to anyone looking for a quick meal that’s still fresh, healthy, and customizable. Whether you’re craving a classic sub or something unique, they’ll make it exactly how you want it. I’ll absolutely be coming back — this has become one of my go-to spots for a great sandwich and great service every time!

Frequently Asked Questions About Subway

What are the operating hours of Subway at 324 Highland Rd W in Kitchener?

Subway at 324 Highland Rd W in Kitchener is open Monday from 8:30 AM to 11:00 PM, Tuesday and Wednesday from 8:30 AM to 10:30 PM, Thursday to Saturday from 8:30 AM to midnight, and Sunday from 8:30 AM to 10:00 PM.

What types of meals does this Subway location serve?

This Subway location serves breakfast, lunch, and dinner meals.