Subway

3.6
200 reviews
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Business Details

1020-1120 Ottawa Street North, Kitchener, ON
N2A 3Z3, Canada
(519) 894-6963
http://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Kitchener Subway® Restaurant at 1020-1120 Ottawa Street North brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1020-1120 Ottawa Street North, Kitchener, ON
N2A 3Z3, Canada

Hours

Reviews

3.6
200 reviews
5 stars
87
4 stars
45
3 stars
13
2 stars
8
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their friendliness and attentiveness, others were criticized for rudeness and lack of care.

Food Quality

Many customers enjoyed the food, describing it as delicious and fresh, but there were also complaints about stale ingredients and incorrect orders.

Cleanliness

The cleanliness of the dining area received positive remarks, with some customers noting the efforts of staff to maintain hygiene, while others reported unsanitary practices.

Staff Attitude

Several reviews highlighted issues with staff attitude, including rudeness and lack of professionalism, which negatively impacted the customer experience.

Order Accuracy

There were numerous complaints regarding incorrect orders and poor handling of requests, leading to dissatisfaction among customers.
  • DI
    Dera Ima
    Oct 19, 2025
    5.0
    They filled up my food and made me want more.
  • JS
    Jaspreet Sahota
    Sep 29, 2025
    5.0
    Dawn and the young boy are so great at what they do! They have impeccable customer service skills! From start to the end of helping us with our order they were very clear, and kind! Very rare to find people genuinely happy and there to make your day better not worse! Thank you for bringing a smile to my face!
  • JD
    jashan Deep
    Sep 7, 2025
    5.0
    I’ve always had a positive experience and the staff is friendly and my order’s always just right.
  • GG
    Gagandeep Kaur gill
    Sep 7, 2025
    5.0
    Today I went to this subway. the service I received was amazing.I ordered a veggie patty sub and it was made wonderfully.One of the best sub I had in a while.
  • DS
    Dimple Sethi
    Sep 4, 2025
    1.0
    Never go to this place the food was worst I bought a bowl rice was old even not enough salad the lady Navpreet was having very bad customer service with attitude… I took one bite wanna throw out … give them back as it was … but no one refund me … I’ll suggest never go to this place pls
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Frequently Asked Questions About Subway

Where is Subway located in Kitchener?

Subway is located at 1020-1120 Ottawa Street North, River Road Shopping Centre, Kitchener, ON, N2A 3Z3, Canada.

What are the opening hours of Subway at River Road Shopping Centre?

Subway is open Monday to Friday from 8:00 AM to 11:00 PM, and Saturday to Sunday from 9:00 AM to 11:00 PM.