McDonald's

3.2
1792 reviews
Drive-Thru Curbside McDelivery
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Business Details

1020 Ottawa Street North, KITCHENER, ON
N2A 3Z3, Canada
(519) 896-2115
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
1020 Ottawa Street North, KITCHENER, ON
N2A 3Z3, Canada

Hours

Reviews

3.2
1,792 reviews
5 stars
561
4 stars
348
3 stars
241
2 stars
146
1 star
496

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unprofessional staff, with many experiences of slow service and incorrect orders.

Food Quality

Several reviews mentioned cold, stale, or improperly prepared food, including burnt items and incorrect orders.

Drive-Thru Problems

Customers frequently experienced long wait times and issues with order accuracy at the drive-thru.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendly and helpful service.
  • AM
    Aiden McLean
    Dec 24, 2025
    5.0
    I had a great experience at this McDonald's. I want to give a special shoutout to Pratik for his terrific customer service. I felt that he appreciated my business and wanted to ensure that my meal was perfect.
  • ET
    Emmett Taggart
    Dec 21, 2025
    1.0
    I went through the drive through for a breakfast sandwich, when I got it, it was burned like crazy, I had to drive somewhere so didn’t check it till I got to my destination and I was not happy, I have had countless issues and problems with this location , thought I’d give them a chance again Nope, waste of money and time , honestly just drive to Victoria streets mcds trust me it’ll be worth your time, horrible staff and managers are rude , they can’t even cook food properly
  • BC
    Beatrice Carters
    Dec 21, 2025
    1.0
    Went through the drive-through, I ordered my meal with a large fry, when I got to the window they made me wait more than four minutes just to get my food, which I was fine to wait because I thought it would be fresh, However when I got my food it was so cold. The fries were rock hard, they were clearly sitting out, I would assume more than an hour. Absolutely disgusting, they also charged me for a mayonnaise packet. Unbelievable.
  • MD
    Molly Davis
    Dec 18, 2025
    1.0
    Was just there, did a drive through order and the guy at the window was rude and was very passive aggressive . Worst drive through experience , if you want to talk about your customers in a rude way , do it when they aren’t around . Thanks.
  • NM
    Noah Mcgrath
    Dec 15, 2025
    1.0
    I will never be going to this McDonald’s again! Till thy start making their employees handle food with gloves! I went to McDonald’s yesterday(Sunday) and witnessed multiple employees handling multiple different food orders with bare hands, no gloves! Wiping their hands on their pants, their face, then continuing to handle food without washing their hands or gloves! 0/10 that I’d disgusting and unhygienic!
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1020 Ottawa Street North, Kitchener?

McDonald's is open 24 hours every day of the week.

Does this McDonald's location offer delivery services?

Yes, delivery is available daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Friday and all day Saturday.