Brand Certified
McDonald's
3.2(1805 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
1020 Ottawa Street North, KITCHENER, ON
N2A 3Z3, Canada
Certified by McDonald's • Feb 22, 2026
(519) 896-2115
Certified by McDonald's • Feb 22, 2026
https://www.mcdonalds.com/ca
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.2
1,805 reviews
5 stars
568
4 stars
350
3 stars
242
2 stars
147
1 star
498
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and failure to follow special instructions.
Service Quality
Service was frequently described as slow, chaotic, and sometimes rude, with several customers expressing dissatisfaction with staff attitudes.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty tables and improper food handling practices.
Food Quality
Customers noted that food was often cold, stale, or improperly prepared, leading to disappointment.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and friendly demeanor.
- RMRebecca M1 day ago3.050/50 on order accuracy and usually have to wait.
- ATAlxandru Toma5 days ago1.0Their foods have chemicals designed to populate the people. I am a professional doctor advising everyone to stop eating here until they take all the chemicals out of their food and make it organic. I accidentally ate not knowing the ingredients in one of their franks red hot honey sauces. Started getting inflammation around the face. Could have been deadly. Luckily I treated it quickly to be able to give this review. Please for the Love of Yah!!! Stop eating at fast food restaurants if their food is contaminated with chemicals designed to sicken the body!!! The manager didn’t shut down the store after hearing a potential food poisoned customer. Disgusting world we live in. Make it better people! This is an honest review. When I was a kid I loved McDonalds. My parents never looked into things. I as a doctor do look into things and am warning everyone to not go here!
- LGLesley Gooding6 days ago5.0Mcdonald's on Ottawa Street in kitchener has amazing staff and the Manager Johnny was very pleasant and accommodating!😊Thank you so much!
- SKSteve KruzicFeb 14, 20261.0I wait almost 10m mins in the drive through with only 2 cars ahead of mefor my Mighty Mcmuffin (not Mcgriddle)combo that I was upsold and charged for an extra hash brown. I drive off to find a "sandwich" of 2 mcgriddle buns and 2 tiny pieces of bacon only! No egg, no sausage, wrong buns and only one hash brown. Careless people!!!
- APAlex PagalFeb 6, 20265.0I’m lovin’ it. Always get the same order, always fantastic with prompt customer service
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 1020 Ottawa Street North, Kitchener?
McDonald's is open 24 hours every day of the week.
Does this McDonald's location offer delivery services?
Yes, delivery is available daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Friday and all day Saturday.
Can I use the drive-through at this McDonald's?
Yes, the drive-through is open 24 hours every day.
What meal options are available at this McDonald's?
They serve breakfast, lunch, and dinner, including breakfast items, coffee, desserts, and more.
What payment methods are accepted at this McDonald's?
You can pay using American Express, Cash, Discover, Mastercard, and Visa.
Does this location offer in-store pickup services?
Yes, in-store pickup is available along with delivery services.
What is the dress code for customers at this McDonald's?
The dress code is casual.
Are there any pharmacies near this McDonald's?
Yes, Ottawa & River IDA Pharmacy is nearby, which is convenient if you need to pick up prescriptions before or after your meal.
Can I find other fast food options near this McDonald's?
Yes, nearby fast food restaurants include Taco Bell Canada, KFC, Subway, Pizza Pizza, and Pita Pit, offering a variety of dining choices.
Are there any coffee shops close to McDonald's?
Tim Hortons is nearby, providing another popular option for coffee and quick snacks.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website