Many customers reported issues with incorrect orders, missing items, and failure to follow special instructions.
Service Quality
Service was frequently described as slow, chaotic, and sometimes rude, with several customers expressing dissatisfaction with staff attitudes.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty tables and improper food handling practices.
Food Quality
Customers noted that food was often cold, stale, or improperly prepared, leading to disappointment.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and friendly demeanor.
RM
Rebecca M
1 day ago
3.0
50/50 on order accuracy and usually have to wait.
AT
Alxandru Toma
5 days ago
1.0
Their foods have chemicals designed to populate the people. I am a professional doctor advising everyone to stop eating here until they take all the chemicals out of their food and make it organic. I accidentally ate not knowing the ingredients in one of their franks red hot honey sauces. Started getting inflammation around the face. Could have been deadly. Luckily I treated it quickly to be able to give this review. Please for the Love of Yah!!! Stop eating at fast food restaurants if their food is contaminated with chemicals designed to sicken the body!!! The manager didn’t shut down the store after hearing a potential food poisoned customer. Disgusting world we live in. Make it better people! This is an honest review. When I was a kid I loved McDonalds. My parents never looked into things. I as a doctor do look into things and am warning everyone to not go here!
LG
Lesley Gooding
6 days ago
5.0
Mcdonald's on Ottawa Street in kitchener has amazing staff and the Manager Johnny was very pleasant and accommodating!😊Thank you so much!
SK
Steve Kruzic
Feb 14, 2026
1.0
I wait almost 10m mins in the drive through with only 2 cars ahead of mefor my Mighty Mcmuffin (not Mcgriddle)combo that I was upsold and charged for an extra hash brown. I drive off to find a "sandwich" of 2 mcgriddle buns and 2 tiny pieces of bacon only! No egg, no sausage, wrong buns and only one hash brown. Careless people!!!
AP
Alex Pagal
Feb 6, 2026
5.0
I’m lovin’ it. Always get the same order, always fantastic with prompt customer service