McDonald's

3.5
522 reviews
Temporarily Closed

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
100 The Boardwalk, Kitchener, ON
N2N 0B1, Canada

Hours

Reviews

3.5
522 reviews
5 stars
193
4 stars
111
3 stars
85
2 stars
31
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to negative experiences for customers.

Cleanliness

Many customers reported unsanitary conditions, including dirty tables and areas, which detracted from their dining experience.

Order Accuracy

Several customers experienced issues with incorrect orders, including missing items and wrong food being served.

Food Quality

While some customers enjoyed fresh and hot food, others reported cold or poorly prepared items, indicating inconsistency in food quality.

Speed of Service

Customers frequently mentioned long wait times for their orders, with some expressing frustration over slow service.
  • AN
    Aman Nag
    Jan 2, 2026
    1.0
    ​I used to be a regular at this location, but after today’s experience, I will think twice before heading up. ​While the store was still fully open for business, an associate had blocked off one side of the dining area for cleaning, leaving only three tables available for the entire public. Unsurprisingly, all three tables were occupied. ​When I tried to pull a chair from the "blocked" section (which was being used as a makeshift barricade), the associate snapped at me and told me I couldn't enter that area. When I pointed out that there was literally nowhere else to sit, he gave me a very rude "I’m sorry" with zero effort to actually help or accommodate a paying customer. ​It is ridiculous to remain open for "dine-in" but provide virtually no seating just so the staff can finish cleaning early. If you don't have enough room or chairs for your customers, you shouldn't be open for sit-down service. Very disappointing and unprofessional.
  • GK
    Glen Kurti
    Dec 21, 2025
    4.0
    Just like your typical McDonald’s. Nothing special, but always a convenient stop. Stopped here with my team during a basketball tournament. Small location but had all you needed. Located in a plaza with plenty of parking.
  • SD
    Shyam Dadimuni
    Dec 19, 2025
    1.0
    I visited this McDonald’s around 7:00 AM and asked for a muffin. The staff member(Punjabi person with turbon) at the counter responded very rudely, saying something like, “Didn’t you see I was back there putting muffins away? You have to wait one hour to get this.” I was polite and respectful, so the response was unnecessary and unprofessional. If an item is unavailable, that’s fine—but it should be communicated politely. Customer service matters, especially in Canada where respectful service is expected. Management should be aware of this behavior and provide better customer service training. If you need more information, feel free to contact me.
  • MB
    Meeyah Blais
    Dec 5, 2025
    1.0
    I wish there was a 0 star. Every time i either order on the app or in person there’s always a problem. Whether my fries are cold or my delivery is an hour late and half my food is missing they cannot seem to put the fries in the box. I ordered the new grinch meal and was so excited to try it. I ordered the 10 piece nugget with fries. When my food arrived i had 4 chicken nuggets, and my friends were spilled everywhere and cold. I also never received the socks that come with it. In previous occasions its been similar problems.
  • KY
    Kevin Young
    Nov 21, 2025
    5.0
    Today we observed the staff go the extra mile, after placing our order we were given a number for table service.the staff person doing this assignment was welcoming and professional.we observed him talking to others as he delivered their orders. He also asked customers if he could take their tray when finished. The gold star was someone left a toy from a kids meal and rather than putting it in the trash he approached a young family and asked if they would like it.mother happy kids happy, well done to the team.

Frequently Asked Questions About McDonald's

What are the opening hours of this McDonald's location?

This McDonald's is open from 7:00 AM to 11:00 PM every day of the week, Monday through Sunday.

Does this McDonald's have a drive-through service?

No, this McDonald's location does not have a drive-through; it is closed for drive-through every day.