Numerous reviews highlighted rude and unprofessional behavior from staff, leading to negative experiences for customers.
Cleanliness
Many customers reported unsanitary conditions, including dirty tables and areas, which detracted from their dining experience.
Order Accuracy
Several customers experienced issues with incorrect orders, including missing items and wrong food being served.
Food Quality
While some customers enjoyed fresh and hot food, others reported cold or poorly prepared items, indicating inconsistency in food quality.
Speed of Service
Customers frequently mentioned long wait times for their orders, with some expressing frustration over slow service.
AN
Aman Nag
Jan 2, 2026
1.0
I used to be a regular at this location, but after today’s experience, I will think twice before heading up.
While the store was still fully open for business, an associate had blocked off one side of the dining area for cleaning, leaving only three tables available for the entire public. Unsurprisingly, all three tables were occupied.
When I tried to pull a chair from the "blocked" section (which was being used as a makeshift barricade), the associate snapped at me and told me I couldn't enter that area. When I pointed out that there was literally nowhere else to sit, he gave me a very rude "I’m sorry" with zero effort to actually help or accommodate a paying customer.
It is ridiculous to remain open for "dine-in" but provide virtually no seating just so the staff can finish cleaning early. If you don't have enough room or chairs for your customers, you shouldn't be open for sit-down service. Very disappointing and unprofessional.
GK
Glen Kurti
Dec 21, 2025
4.0
Just like your typical McDonald’s. Nothing special, but always a convenient stop. Stopped here with my team during a basketball tournament. Small location but had all you needed. Located in a plaza with plenty of parking.
SD
Shyam Dadimuni
Dec 19, 2025
1.0
I visited this McDonald’s around 7:00 AM and asked for a muffin. The staff member(Punjabi person with turbon) at the counter responded very rudely, saying something like, “Didn’t you see I was back there putting muffins away? You have to wait one hour to get this.”
I was polite and respectful, so the response was unnecessary and unprofessional. If an item is unavailable, that’s fine—but it should be communicated politely. Customer service matters, especially in Canada where respectful service is expected.
Management should be aware of this behavior and provide better customer service training.
If you need more information, feel free to contact me.
MB
Meeyah Blais
Dec 5, 2025
1.0
I wish there was a 0 star. Every time i either order on the app or in person there’s always a problem. Whether my fries are cold or my delivery is an hour late and half my food is missing they cannot seem to put the fries in the box. I ordered the new grinch meal and was so excited to try it. I ordered the 10 piece nugget with fries. When my food arrived i had 4 chicken nuggets, and my friends were spilled everywhere and cold. I also never received the socks that come with it. In previous occasions its been similar problems.
KY
Kevin Young
Nov 21, 2025
5.0
Today we observed the staff go the extra mile, after placing our order we were given a number for table service.the staff person doing this assignment was welcoming and professional.we observed him talking to others as he delivered their orders. He also asked customers if he could take their tray when finished. The gold star was someone left a toy from a kids meal and rather than putting it in the trash he approached a young family and asked if they would like it.mother happy kids happy, well done to the team.
What are the opening hours of this McDonald's location?
This McDonald's is open from 7:00 AM to 11:00 PM every day of the week, Monday through Sunday.
Does this McDonald's have a drive-through service?
No, this McDonald's location does not have a drive-through; it is closed for drive-through every day.
What payment methods are accepted at this McDonald's?
They accept American Express, Cash, Discover, Mastercard, and Visa payment options.
What meal options are served at this McDonald's?
The location serves breakfast, lunch, and dinner.
Are pickup and delivery services available?
Yes, this McDonald's offers both in-store pickup and delivery services.
What types of food categories does this McDonald's cover?
This McDonald's serves fast food including hamburgers, coffee, ice cream, salads, sandwiches, and breakfast items.
Does this McDonald's have an app for ordering or rewards?
Yes, you can download the My McD's App via iOS or Android to order and access rewards.
Can I find other dining options nearby this McDonald's?
Yes, nearby options include South St. Burger, Edo Japan, and Firehouse Subs for a variety of fast food and restaurant choices.
What shopping centers or stores are located near this McDonald's?
Nearby shopping centers and stores include The Boardwalk Shopping Center, KITCHENER-WATERLOO Walmart, and Marshalls Canada, which you can visit before or after dining.
Are there any services like pharmacies or banking available near this McDonald's?
Yes, Walmart Pharmacy, CIBC bank branches, Simplii Financial, and Western Union are nearby for your healthcare and financial needs.