McDonald's

3.5
516 reviews
Temporarily Closed

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
100 The Boardwalk, Kitchener, ON
N2N 0B1, Canada

Hours

Reviews

3.5
516 reviews
5 stars
194
4 stars
109
3 stars
84
2 stars
31
1 star
98

What are people saying?

AI-generated from recent customer reviews

Staff Professionalism

Several reviews highlighted issues with staff rudeness and lack of professionalism, particularly in handling customer complaints.

Cleanliness

Multiple customers reported unsanitary conditions, including dirty tables and overflowing garbage bins, which detracted from their dining experience.

Service Speed

Customers frequently mentioned long wait times for their orders, with some expressing frustration over slow service and unacknowledged presence at the counter.

Food Quality

While some reviews praised the freshness and taste of the food, others noted inconsistencies in preparation and issues with incorrect orders.

Positive Experiences

Despite the negative feedback, there were several positive comments about friendly staff and enjoyable meals, indicating that some customers had satisfactory experiences.
  • JR
    Jemin Ramoliya
    2 days ago
    5.0
    Its my third time I ordered from this location through doordash and skip, every-time I got fresh and hot food that was tasteful to my mouth and I really enjoyed the consistency throughout, will recommend anyone trying to order online and getting hot and fresh mcd food.
  • KY
    Kevin Young
    3 days ago
    5.0
    Today we observed the staff go the extra mile, after placing our order we were given a number for table service.the staff person doing this assignment was welcoming and professional.we observed him talking to others as he delivered their orders. He also asked customers if he could take their tray when finished. The gold star was someone left a toy from a kids meal and rather than putting it in the trash he approached a young family and asked if they would like it.mother happy kids happy, well done to the team.
  • LW
    Lily W
    Nov 17, 2025
    4.0
    service is always quick, the food is always well-made (burgers are nicely constructed, fries are hot and not too salty) and the staff is very friendly. the only downside of this location, in my opinion, is that it's in a walmart
  • AA
    Andrii
    Nov 14, 2025
    1.0
    Ordered 3 double quarter pounders. Got 3 single quarter pounders. Horrible experience
  • MP
    Mukesh Patel
    Nov 2, 2025
    1.0
    Dear Management, I am a DoorDash delivery driver, and I recently went to your location to pick up a mobile order. Unfortunately, my experience was very disappointing. The staff member working at that time — an Indian man with a beard — was extremely rude and dismissive. He showed no regard for online orders and was unhelpful when I tried to communicate respectfully. I kindly request that management look into this matter and take appropriate action. As a delivery driver, I regularly interact with restaurant staff, and professionalism makes a big difference for everyone involved. Thank you for your attention to this issue. Sincerely,

Frequently Asked Questions About McDonald's

What are the opening hours of this McDonald's location?

This McDonald's is open from 7:00 AM to 11:00 PM every day of the week, Monday through Sunday.

Does this McDonald's have a drive-through service?

No, this McDonald's location does not have a drive-through; it is closed for drive-through every day.