McDonald's

3.4
3369 reviews
Drive Thru McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
666 Fairway Rd, Kitchener, ON
N2C 1X3, Canada

Hours

Reviews

3.4
3,369 reviews
5 stars
1,114
4 stars
805
3 stars
559
2 stars
236
1 star
655

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Numerous reviews highlighted rude and unhelpful staff, particularly from management, leading to a negative customer experience.

Service Speed

Many customers reported slow service, with long wait times for orders both in-store and at the drive-thru.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, indicating a lack of attention to detail.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, particularly in the play area and around the drink station.

Food Quality

Mixed feedback on food quality, with some customers enjoying their meals while others reported cold or poorly prepared items.
  • AD
    Amanda Ducey
    Nov 16, 2025
    4.0
    Generally from one McDonald's to the next things are pretty consistent in terms of the food, at least I thought. Ordered a Grilled Chicken sandwich, and it was gross and look like it had been burnt a little. Zero flavour. Everything else tasted okay, fries were hot, and the rest of the food I ordered was decent. But honestly likely won't go back to this particular location, I've seen the quality go down for years and that was kinda it for me.
  • RP
    R Pannu
    Nov 16, 2025
    1.0
    Samad the “general manager” was so rude. There was a hair in the mcflurry and they refused to deal with it because it was from a different location. All they had to do was respectfully say so, instead they said drive back to that location, we don’t deal with this unless you bought it here. They closed the window to go discuss after taking back the mcflurry and came back with it to hand it to us and argue that we were in the wrong. They do not know how to deal with costumers, this guy should not be working as a “manager”. So inappropriate.
  • SK
    Sushant Kulkarni
    Nov 12, 2025
    4.0
    The place is new, clean and well maintained. There are kiosks to place orders which is nice. The drive through experience was very and smooth too.
  • NS
    Nangarhari Safari
    Oct 31, 2025
    1.0
    Would give 0 stars if I could. Rudest staff at this location, This guy said he is manager he is rude and yelling at me i will never visit this location again because of this guy
  • DN
    Dhrumin Narola
    Oct 26, 2025
    1.0
    I ordered 2 mcveggies but I got normal one and when I talked to manager he said he can give spicy sauce I don't expect this type of service from McDonald's

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's on Fairway Rd in Kitchener?

McDonald's Fairway location in Kitchener is open 24 hours a day, 7 days a week.

Does McDonald's on Fairway Rd offer delivery services?

Yes, this McDonald's offers delivery services 24/7 every day of the week.