Mixed reviews on customer service; some praised friendly staff while others reported rude and dismissive behavior.
Food Quality
Many customers complained about food being overly greasy, salty, or improperly cooked, with several instances of receiving incorrect or missing items.
Cleanliness
Numerous reviews highlighted poor cleanliness standards in the restaurant, including dirty floors and unsanitary food handling practices.
Order Accuracy
Frequent issues with order accuracy, including missing items and incorrect food being served.
Value for Money
Customers expressed dissatisfaction with portion sizes and rising prices, feeling that the value for money has declined.
GM
Gul Madred
3 days ago
5.0
been coming here for the better part of a year. service is always great. really likr their poutine. their online order options are very value driven. highly recommend using online ordering.
TB
Taniquea Barnes
5 days ago
1.0
Not only did we drive all the way across town to come to this specific location — passing another KFC on the way — but I ordered a simple three-piece meal and a sandwich and was told it would be 15 minutes. I had to circle back through the drive-thru and wait another 10 minutes, and still didn’t have my food. At first you want to blame a staffing shortage, but honestly it felt more like a lack of urgency and care
MM
Marian Micks
Feb 18, 2026
1.0
I honestly now understand why ratings are low at this location. Today I went through the drive through. Older foreign lady taking the order kept cutting me off mid-sentence. I ordered an original big crunch sandwich, just the sandwich...no lettuce, extra mayo and a small fry. Is that a combo? No...just the sandwich. Is that everything? Did you get my small fry? Yes. Pull up to the window and she gives my total with the debit machine out the window already. I told her no, the total was wrong. She looked at the register and back at me and said no...?? I said...Its not enough. Did you get the small fry? Nope...adds it on. Pay for my order and left. Had to turn around and go back. My sandwich had lettuce and mayo. Couldn't even make it right. I was sitting at the drive thru window, laying on my horn and no one acknowledged I was there. 3 of them, the older foreign lady, a younger heavy set lady, and a foreign man, are all standing back in the fryer area (kitchen area) EATING. And it wasnt kfc food. Scooping it out of personal containers. Then, when was finally noticed, scattering and putting away food etc. When they came to see what the problem was and remaking my sandwich, no hands were washed..nothing! What kind of establishment and employees are working there?? Disgusting.
JC
Jamie Courtney
Feb 5, 2026
2.0
I was at this location a few minutes before 11 am on a Thursday. I know they just opened a bit before, but why doesn't a chicken place have chicken ready? It was a Big Crunch sandwich for goodness' sake.
Anyway, the drive thru staff told me it would be 7 minutes. I said okay, and was expecting them to say "pull aside, and we'll bring it out". Instead, I was told to come back through the drive thru in 6 minutes to pick it up. I don't eat out much, but is this normal nowadays? What if there was a drive thru line of a several cars? I'd have to go to the back of the line and get cold food?
So, I parked in front of the restaurant, and decided just to go inside when the time was up. They'd served no other customers in my time waiting (drive thru or inside), so I knew there shouldn't be a problem. When I went in, at exactly the time I was told, they were talking about me! "I don't know where he is, I told him to come back through..." They clammed up when they saw me, and I just cheerfully said I'd rather just come in to get it. I was handed my bag (with no napkins)... no apology for the wait or "thanks for coming in"... the staff just looked at me like I had two heads.
This was all really strange to me... no chicken cooked in a chicken restaurant, and staff unwilling to serve drive thru customers appropriately when food is delayed. I see why I rarely eat out.
Next time I do, it certainly won't be at this KFC.
SH
Samantha HB
Feb 2, 2026
5.0
This is the BEST KFC in town by far! All the staff are always so friendly, especially Renee! I come all the time with a person with disabilities who I support, and he is always so excited to come and always wants to come back. Renee always greets him so warmly with a big smile, and goes above and beyond to always give him the best experience possible! The food is always hot, and fresh, and quick too. Highly recommend this comfy, and very welcoming place to enjoy a quick and delicious and lunch.
KFC is located at 875 Highland Road West, Kitchener, ON, N2N 2Y2, Canada.
What are the opening hours of KFC in Kitchener?
KFC in Kitchener is open daily from 10:30 AM to 11:30 PM.
What type of cuisine does KFC in Kitchener offer?
KFC offers fast food with a focus on chicken dishes. It is also a halal restaurant.
How can I contact KFC in Kitchener?
You can reach KFC by phone at +15195768013.
Does KFC in Kitchener offer meal delivery services?
Yes, KFC provides meal delivery services to customers.
Where can I find other restaurants near KFC at 875 Highland Road West?
Nearby restaurants include Pizza Pizza, Halibut House, Super Shawarma, Hot Wok, and Subway, offering a variety of cuisines such as pizza, fish and chips, Middle Eastern, Chinese, and sandwiches.
What shopping options are available near KFC on Highland Road West?
Customers can visit Highland Hills Mall, Real Canadian Superstore, Joe Fresh, Dollarama, and Dulux Paints located nearby for shopping, groceries, clothing, discount items, and home decor needs.
Are there any fitness or wellness centers near KFC in Kitchener?
Yes, GoodLife Fitness For Women and WW (weight loss center and nutritionist) are located nearby for fitness and wellness services.
Which telecommunications providers are near KFC at 875 Highland Road West?
Fido, Rogers, Bell, and The Mobile Shop are nearby telecommunications providers offering mobile phones and services.
Can I visit a bank near KFC on Highland Road West?
Yes, there are multiple banks including BMO Bank of Montreal, TD Canada Trust Branch & ATM, and President's Choice Financial close to KFC for your banking needs.