Many customers reported that the food was overly salty, greasy, and not cooked properly, with several instances of receiving cold or soggy items.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, unresponsive management, and issues with order accuracy.
Cleanliness
Several customers noted that the restaurant was dirty, with unsanitary conditions in both the dining area and restrooms.
Portion Sizes
Customers expressed dissatisfaction with shrinking portion sizes and perceived value for money, feeling that they were not receiving what they paid for.
DK
devas kt
4 days ago
1.0
I order an ultimate bucket for 2 and got everything stuffed in box .. exactly the way you serve a street dog 🐕.. thanks for the experience.. woof woof 🐶🐶..
Btw They forgot the gravy .. had to go in again .. 🐶 🤷
JD
Joananne Dashney
Jan 3, 2026
1.0
Cononel Sanders must be rolling in his grave. This is definitely not the KFC Ive eaten many times over the years. The seasonings, texture and quality are a far cry from what it used to be. It was overly salty and soggy to the point of falling apart when trying to pick it up. We threw out an entire bucket of " original" chicken". Very disappointed and will never go back. Finger licking NOT good!!
NN
NR
Dec 26, 2025
1.0
What else is new from this KFC location..only came here because there's freezing rain and it's the closest one to go to. Got a 2 piece chicken, Half of the one chicken leg is missing, they assume because we went through drive through it's ok to serve this to customers because we won't see it.
Is it worth the bad review? I guess they don't care seeing all the bad reviews on here. Definitely the last time we're going here, rip off.
MC
mustafa cimenoglu
Dec 22, 2025
1.0
Broooo there’s a bottle cap in my sandwhich. This is soooo disgusting. This is for sure the cap for the sauce bottle. I called the store 8 times no awnser. I sooo angry
KJ
Kayla Jones
Dec 21, 2025
5.0
Good portion sizes and quick service. Satisfied with my visit.
KFC is located at 875 Highland Road West, Kitchener, ON, N2N 2Y2, Canada.
What are the opening hours of KFC in Kitchener?
KFC in Kitchener is open daily from 10:30 AM to 11:30 PM.
What type of cuisine does KFC in Kitchener offer?
KFC offers fast food with a focus on chicken dishes. It is also a halal restaurant.
How can I contact KFC in Kitchener?
You can reach KFC by phone at +15195768013.
Does KFC in Kitchener offer meal delivery services?
Yes, KFC provides meal delivery services to customers.
Where can I find other restaurants near KFC at 875 Highland Road West?
Nearby restaurants include Pizza Pizza, Halibut House, Super Shawarma, Hot Wok, and Subway, offering a variety of cuisines such as pizza, fish and chips, Middle Eastern, Chinese, and sandwiches.
What shopping options are available near KFC on Highland Road West?
Customers can visit Highland Hills Mall, Real Canadian Superstore, Joe Fresh, Dollarama, and Dulux Paints located nearby for shopping, groceries, clothing, discount items, and home decor needs.
Are there any fitness or wellness centers near KFC in Kitchener?
Yes, GoodLife Fitness For Women and WW (weight loss center and nutritionist) are located nearby for fitness and wellness services.
Which telecommunications providers are near KFC at 875 Highland Road West?
Fido, Rogers, Bell, and The Mobile Shop are nearby telecommunications providers offering mobile phones and services.
Can I visit a bank near KFC on Highland Road West?
Yes, there are multiple banks including BMO Bank of Montreal, TD Canada Trust Branch & ATM, and President's Choice Financial close to KFC for your banking needs.