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Burger with fries and coca-cola
Brand Certified

Burger King

3.2
(1389 reviews)

Business Details

809 Victoria St. North, Kitchener, ON
N2B 3C3, Canada
(519) 578-1391
https://www.burgerking.ca/

About

Fast Food RestaurantBurger JointBreakfast RestaurantRestaurant Delivery ServiceTake Out Restaurant
There's a Burger King® restaurant near you at 809 Victoria St. North. Visit us or call for more information. Every day, more than 11 million guests visit over 13,000 Burger King® restaurants near them in 97 countries around the world. And they do so because our fast food restaurants are known for serving high-quality, great-tasting and affordable food. The Burger King® restaurant in Kitchener, ON serves burgers, breakfast, lunch and dinner prepared your way. The original HOME OF THE WHOPPER®, our commitment to quality ingredients, signature recipes, iconic sandwiches like the flame-grilled WHOPPER® Sandwich and fast, family-friendly dining experiences in a welcoming environment is what has defined our brand for more than 50 successful years.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Drive-throughAvailable

Location

Burger King
809 Victoria St. North, Kitchener, ON
N2B 3C3, Canada

Hours

Reviews

3.2
1,389 reviews
5 stars
408
4 stars
276
3 stars
226
2 stars
122
1 star
357

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, including missing items and wrong food types.

Service Speed

Many reviews highlighted slow service, particularly in the drive-thru, with long wait times reported consistently.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning stale items, burnt burgers, and poor hygiene practices.

Customer Service

Several reviews noted rude or unhelpful staff, with complaints about lack of professionalism and poor communication.

Cleanliness

Multiple customers pointed out cleanliness issues in the restaurant, including dirty floors and unsanitary conditions.
  • JG
    Joseph Goodwin
    1 day ago
    1.0
    I hate to pile on with all the negative reviews but I feel like this restaurant is what Google Reviews is meant to help people avoid. At least a number of other people share my general opinion. Here it is: Unless your order is just a combo number with no modifications, they will consistently get your order wrong. And that's when they can understand you at all. Maybe I'm just unlucky, but my consistent experience here is that I have never been served by someone proficient in either of Canada's official languages. I come once every 5-7 weeks, because I crave a particular food item, but they almost never make it like I want, despite my repeated clear attempts to explain what I mean. It's really not hard. The drive through is super slow, and I always feel like I'm inconveniencing the employees, who always appear rushed and/or distracted, even when there aren't a lot of customers. Funny, another reviewer commented on the same thing, and the restaurant responded with a stock message that basically said "thank your for your positive review". That pretty much sums it up: incompetent service and inept communication.
  • BB
    Bill Belkwell
    Feb 7, 2026
    1.0
    I’ve brought up to the management that it’s hard to wash my hands properly because the tap shuts off as soon as you let it go. I’ve brought it up 3 different times. I have a dirty job so it would be nice to be able to wash up properly because eating. Can you fix this issue? I’m probably going to stop coming to this location until it fix. Feel free to fix it an let me know with a response and I’ll remove the the bad review and replace it with a better one. Thanks
  • BC
    Bella Cossaboom
    Feb 6, 2026
    5.0
    I was served by a very lovely lady named Janice. She was very sweet and patient with me. I hope she sees this!!
  • JL
    J L
    Feb 5, 2026
    2.0
    The deep, giant potholes in the asphalt in the drive-thru is sure to cause damage to someone's vehicle. A simple jr whopper combo came with cold soggy onion rings, a barely dressed burger and flat soda.
  • MK
    Mark K.
    Feb 1, 2026
    1.0
    Ordered last night , after a similar experience 3 years ago, we figured after being rebuilt it would have changed, but thought we would give it a chance again. My wife ordered a veg burger, no bacon, no cheese on it because she can't digest meat due to an enzyme deficiency that helps break down animal proteins. Instead they sent it with bacon. She wasn't sure if it was even the burger she ordered or if it was actually even a veg burger, so it went in the garbage, she can tolerate a bit of residue if cooked on the same grill as meat, but unfortunately she got really ill after only one bite, so it was not as ordered at all and was a meat burger. It was in a cheeseburger wrapper and when she opened up the burger after she had bitten into it, there was 2 slices of bacon on it. My burger was cold and rubbery. We thought we would give this location a chance again being rebuilt, but again, they don't send out what you want or order. I heard people laughing about it and it is not funny, with some people it could be life or death, it is not funny, nor a joke. Disappointing to say the least. We will never order there again, they cannot be trusted. I guess they still don't want to make things to what the customer orders. Must be the same staff from 3 years ago. If you have food allergies or certain conditions, do not order from here, they don't listen, then they laugh and think it's funny.

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