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Arby's

4.2
(1368 reviews)
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Business Details

971 Victoria St, Kitchener, ON
N2B 3C6, Canada
(519) 745-2265
https://arbys.ca/nearby_stores
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
971 Victoria St, Kitchener, ON
N2B 3C6, Canada

Hours

Reviews

4.2
1,368 reviews
5 stars
697
4 stars
385
3 stars
160
2 stars
57
1 star
69

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some enjoyed the roast beef and fries, while others found items like chicken tenders and sandwiches lacking in meat or flavor.

Service Experience

Service quality varied; many praised friendly staff and quick service, but there were complaints about rude behavior and long wait times.

Cleanliness

Cleanliness was noted positively by some, but others reported unsanitary conditions and flies in the dining area.

Order Accuracy

Frequent issues with order accuracy, especially with special instructions not being followed, leading to customer dissatisfaction.
  • WN
    Will Nut
    Feb 15, 2026
    4.0
    Still my favourite of the classic fast food chains. Bacon Cheedar Curly fries with Arby's sauce for the win
  • TS
    Tru “Bear” Sullivan
    Feb 11, 2026
    3.0
    The people are great but the food is awful
  • MK
    Mak K
    Feb 6, 2026
    5.0
    Thanks to Mohit and Dhanushri 🤗 for their excellent service and making my bdy special!
  • CC
    Cat
    Jan 30, 2026
    1.0
    Listen okay, i'm a humble and normal guy right? I don't always expect employees to smile or act the best because I understand the struggle, HOWEVER.... When I asked for a water cup (for water of course) They asked me to leave and when I insisted, they squirted mustard all over me and my (all 3) gerbils (yes I keep my pet gerbils in my breast pocket) which caused them to develop acute kidney injury and pass away. Do NOT go to this arby's
  • AA
    Alex
    Jan 17, 2026
    1.0
    Do not expect staff to follow special instructions when ordering through apps. I even called before placing my order, and staff ensured me it would be correct. They failed to do that, and followed none of the instructions. Not even the driver delivering it could follow instructions either, or they lied to them as well. Go in person, or not at all.
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Brand Certified Facts from Arby's

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