Horrible experience.. we order a Sunday and banna split.. waited 5 minutes recieved the sunday then told that someone ran to no-frills for bananas... once they came back with the bananas, never washed their hands! so instead of a confrontation I just left.
MM
Maya
Mar 25, 2026
1.0
This DQ has to be the worst. They don’t carry grilled Chicken burgers anymore. (The menu says they do) the owner seems extremely cheap, the place stinks doesn’t smell clean or look clean at all. They have a bunch of junk and very old signs and posters all over the doors and windows. Employees aren’t nice either they are miserable. My food always comes cold and the one time my poutine had old chunky cold gravy on it! (Yuck)
Just avoid this place unless you enjoy disappointment
VV
Vish
Mar 24, 2026
1.0
Don’t order from this location!
If you do, don’t use their deliver option as this place will get your order wrong and since it uses Uber Eats you get no customer service.
Paid $4 in extras to my blizzard and received none of the add toppings I selected. Robbery!!
LS
Lauren Sierra
Mar 14, 2026
1.0
terrible at communicating on phone, email, whatever, i’ve been waiting months even with following up. and even worse at “making it right”. i’ll drive out of the way so i don’t have to visit here which is closest to my house.
ZZ
Zackary
Mar 1, 2026
2.0
Been going to this DQ my whole life and I don’t know if there is a new manager or owner and if he was who serve us at the counter but, the service here has gone way down hill! Whatever happened to service with a smile and he seems so irritated and done with us and his life. He didn’t even try to understand what we were asking for (slightly weird order we wanted a vanilla cone with some chocolate sauce just poured a in cup on the side just having some fun in a Sunday wanting to try a little TikTok hack we saw and we weren’t trying to inconvenience anyone.) he didn’t seem to care at all to even have a customer infront of him trying to give money to his business. We ended up just getting chocolate soft serve in cup. We were so unimpressed and didn’t feel like he would’ve wanted to rectify the situation and help us so we saved him and ourselves the trouble and just left.
Will not be attending this DQ again I’m sure the other staff there are nice and welcoming.
I’ve almost never written a bad reviews and it sucks to write one about a childhood staple for myself and my community.
But, seriously DQ management/franchisees UP YOUR GAME.
If you don’t want to have a business where you want the customer to feel welcomed or even HEARD then don’t operate a customer facing business.
What are the operating hours of Dairy Queen Grill & Chill on weekdays?
The restaurant is open from 10:30 AM to 9:00 PM Monday through Wednesday, until 9:30 PM on Thursday and Sunday, and until 10:00 PM on Friday.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the restaurant is family-friendly and welcomes children.
How can I place an order for pickup at Dairy Queen Grill & Chill?
You can place a pickup order online at https://www.dairyqueen.com/en-ca/order/pickup/n/12283/.
Does Dairy Queen Grill & Chill offer any mobile deals or rewards?
Yes, they offer mobile deals and mobile ordering & rewards through their app.
Where is Dairy Queen Grill & Chill located?
It is located at 720 Westmount Rd E, Kitchener, ON, N2E 2M6, Canada.
What is a popular menu item at Dairy Queen Grill & Chill?
Popular menu items include Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, and shakes & malts.
What notable restaurants are near Dairy Queen Grill & Chill?
Nearby restaurants include Pizza Prosciutto, an Italian pizza restaurant, which is great if you're planning a different meal before or after your visit.
Are there grocery stores near Dairy Queen Grill & Chill where I can shop?
Yes, Sobeys and FreshCo. grocery stores are nearby, convenient for running errands before or after enjoying your meal at Dairy Queen.
What local businesses near Dairy Queen Grill & Chill can assist with real estate needs?
There are multiple nearby real estate agents and brokerages, such as Joshua McGuire REMAX Real Estate Centre Inc., Brokerage, Kevin Amorim, and Re/max Real Estate Centre Inc., should you need real estate services in the area.
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