Numerous customers reported frequent mistakes with their orders, including missing items and incorrect food.
Food Quality
Many reviews highlighted issues with food temperature and freshness, with complaints about cold fries and poorly prepared items.
Service Issues
Customers experienced long wait times and inconsistent service, with some staff being described as rude or unhelpful.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty floors and tables.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and good service.
MC
Mike C
Jan 1, 2026
1.0
This has to be the WORST location I’ve ever been to. Quarter pounder missing the hamburger patty, being shorted nuggets because they can’t count, or as of this morning, no bacon on my breakfast sandwich despite being a BACON sandwich. The kids in the kitchen can’t read the screen apparently. You can see why people check their bags before walking or driving away.
NI
Nahim Ibrahim
Dec 7, 2025
1.0
This is the sixth time in a row that I went through the drive thru and they had no apple pies available. They said barely anyone orders them so they do not refill the the apple pies. So this of us that want apple pies have to drive to Leamington or go without. Six times!!!!! Really???? Also 13 minutes in the drive thru to get our order and there was only two of us in the drive thru only to get home and all our food was very cold. We live 1 minute away!This franchise branch in Kingsville never ceases to disappoint! What a joke!!
AF
Alexander Faulds
Nov 29, 2025
1.0
Went there today and used the kiosk to order and use my coupons, said yes to pay at counter!! Well let's just said the GM or the girl who said she was the GM is a waste of space!! I guess anyone can be a GM at the American restaurant, said they cant see my order as the kiosk is not sending it to the counter, so the coupons as now gone!! Walked away, after asking the GM for the head office # and the store # , she wouldn't give it to me, A & W was so much easy to deal with and just in the next city!! MCDONALD'S THIS GM AND STORE IS A FAIL!
DZ
Daniel Zhao
Nov 17, 2025
5.0
The Manager is the best
GV
Gaming Vice
Nov 17, 2025
1.0
Nightshift can't get anything right, had me waiting 30 minutes inside the restaurant only to serve me a sloppy egg sandwich with grease dripping down the side and yolk all over the exterior of the wrapper. The abomination that was my sandwich looked something similar to what you'd step over on the sidewalk, and as for my fries, stale with no salt. I understand being busy but when you have a look in the kitchen you can see the absolute and utter chaos going on. Bunch of kids running around bare hands no hair nets not knowing there positions, accompanied by absolute chaos and I am super disappointed with my meal. Third time I came here and had a bad experience, first time they haven't missed something in my meal so that's about the best I can add to this review.