Thai Express Restaurant Kingston

3.6
201 reviews

About

Thai Restaurant
We are your local Thai Express and pride ourselves on cooking Thai food made with love, fresh ingredients, and authentic flavour fast in our fiery woks. Come enjoy your Thai faves like our Pad Thai, Pad See Ew, Tom Yum Soup, Thai Fried Rice, and our signature General Thai® filled with the savoury, sweet, sour and spicy flavours of Thailand. We also have a tasty variety of curries, stir-fries, appetizers, and desserts filled with our Thai heart. Don’t forget to ask about our Discovery Menu with a different dish each day at a special price! Thai Express is the same but different.

Location

Thai Express Restaurant Kingston
394 Princess St, Kingston, ON
K7L 5N3, Canada

Hours

Reviews

3.6
201 reviews
5 stars
96
4 stars
32
3 stars
17
2 stars
13
1 star
43

What are people saying?

AI-generated from recent customer reviews

Inconsistent Quality

Customers reported varying food quality, with some meals being bland, poorly cooked, or lacking key ingredients.

Customer Service Issues

Multiple reviews highlighted poor customer service, including rude staff, incorrect orders, and unhelpful responses to complaints.

Portion Sizes

Many customers expressed dissatisfaction with portion sizes, noting they were often small and not worth the price.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service, indicating that there are still positive experiences at this location.

Operational Hours

Several customers noted discrepancies between posted hours and actual closing times, leading to frustration.
  • EN
    Ethan Nattrass
    Sep 28, 2025
    1.0
    Google maps says open until midnight. Arrived to the store at 11:15 to see that they were closed. Either stay open for your posted hours or change your posted hours. Very annoying
  • CN
    Catherine Novis
    Aug 26, 2025
    2.0
    I should've read reviews before ordering. Took forever to order online. Once arrived, vegetables were a remote thought - my dish had only 2 leafy greens + stems. No onions, no any else (except for the 6 prawns). My son had 3 pieces of chopped onion. Not sure why they ask if you'd like less onions or vegetables if they don't include them anyway. Really just a load of poorly sauced carbs (rice or noodles). Get at the grocery store and heat yourself: way better, faster, and less expensive!
  • AG
    Ashley Garbutt
    Jul 19, 2025
    1.0
    I used to love Thai Express but I do not recommend this location. I had to throw away the majority of my meal: 1) Red curry - they stopped adding bamboo shoots and now use baby corn. While ordering the photo clearly shows bamboo shoots and does not mention the change. I was able to eat some of the curry but the flavour was lacking and there was barely any sauce. 2) Shrimp Fresh Roll - I didn't receive my dipping sauce and the roll was incredibly gritty (like sandy). I opened the roll and could see dirt throughout the lettuce. 3) Mini noodle soup - I don't know exactly what happened but I suspect an ingredient got burned during preparation? The soup was a much darker colour than it normally is and tasted really really off (tasted almost like charcoal?). Customer service was good and I got a gift card for a part of the meal but I would have just preferred a refund since the order was over $40.00.
  • AR
    Anastasia Roberts
    Jun 19, 2025
    1.0
    Really unfortunate that cilantro was suddenly added to red and yellow curry tonight when it never has been before. Tastes absolutely terrible.
  • ZA
    Zak Abou
    Jun 18, 2025
    5.0
    Great food and friendly service! Everything was fresh and flavourful. Highly recommend this place if you're in town. Will definitely be coming bac

Frequently Asked Questions About Thai Express Restaurant Kingston

What type of cuisine does Thai Express Restaurant Kingston serve?

Thai Express Restaurant Kingston specializes in authentic Thai cuisine made with fresh ingredients and authentic flavors, including dishes like Pad Thai, Tom Yum Soup, and their signature General Thai®.

Where is Thai Express Restaurant Kingston located?

It is located at 394 Princess St, Kingston, ON, K7L 5N3, Canada.