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Rotisserie Chicken
Brand Certified

Swiss Chalet

4.1
(1461 reviews)

Business Details

85 Dalton Ave, Kingston, ON
K7K 6C2, Canada
(613) 547-0100

About

RestaurantRecipe Unlimited
Swiss Chalet is proud to be voted most trusted Casual Restaurant for Family Dining brand by Ontario shoppers based on the 2026 BrandSpark® Canadian Trust Study. Swiss Chalet in Kingston, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price! Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families to our restaurants since 1954, & serving up our famous Chalet Hospitality from our family to yours.

Details

  • Dine-inAvailable
  • TakeoutAvailable
  • Credit cardAvailable
  • DebitAvailable

Location

Swiss Chalet
85 Dalton Ave, Kingston, ON
K7K 6C2, Canada

Hours

Reviews

4.1
1,461 reviews
5 stars
746
4 stars
366
3 stars
157
2 stars
75
1 star
117

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the exceptional service provided by various servers, particularly highlighting Gigi, Aidan, and Kaley for their attentiveness and friendliness.

Food Quality

While some reviews noted excellent food, there were multiple complaints about cold or poorly prepared meals, indicating inconsistency in food quality.

Atmosphere

The restaurant was often described as clean and inviting, with a pleasant atmosphere, although some customers mentioned it could be noisy at times.

Delivery Issues

Several customers reported problems with delivery orders, including delays and incorrect items, leading to frustration.

Overall Experience

Overall, experiences varied widely, with many customers expressing satisfaction while others reported significant issues, particularly with food preparation and service during busy times.
  • AT
    Azadeh Tari
    Feb 23, 2026
    5.0
    We always stop here in our Montreal-Toronto drive, it’s great every time. Specially our dog loves it, because she receives special treat, we are grateful. Nikki was an amazing host, so kind and attentive. Thank you.
  • JC
    Joe Costa
    Feb 10, 2026
    5.0
    Order online through for this location and it didn't disappoint. Excellent staff, especially Isimbi, her customer service was above and beyond in correcting an error I have made when ordering. Great food was hot and plentiful servings. All was fresh and made dinner out most pleasant.
  • JB
    Jeremy Briand
    Feb 7, 2026
    5.0
    Stop on the way through for some dinner, and was very happy with my experience. Normally dont post reviews but figured my service was so good i did. Our server Kadence was super friendly, and very attentive. It was nice to be served by a young person who seemed to really enjoy her job. Great experience and great service
  • TR
    Tracey Reilly
    Feb 6, 2026
    1.0
    Absolutely horrible!! Ordered for delivery and ordered the pasta and chicken Parma. Someone called back and asked what side would I like so I said oh maybe a side salad. Order delivered and no pasta with my meal and I called back and had to wait for a manager to call back about 15 minutes later I talked to the shift manager and he told me because of the call regarding a side it was in place of pasta. I was not impressed at all a salad was in a plastic container and assemble myself but I was wanting the pasta. Sent another email to restaurant and the day manager said that is correct it was because of the call of a side dish. No customer service all about how they were right and I didn't understand the process of ordering for delivery. Never again and it was not a cheap dinner and didn't even enjoy it at all.
  • CM
    Chris Michaels
    Feb 1, 2026
    5.0
    After a long drive from Toronto in very bad post-Christmas weather, it was a welcome opportunity to destress and warm up a bit, on Boxing Day evening (Dec. 26, 2025). Arriving with my two younger kids, we settled into our table, and ordered appetizers while we waited for my oldest and his fiancée to arrive. Our server, Gigi S, was friendly, professional and super accommodating of everyone's travel delays. Thankfully the restaurant wasn't busy at all, so it wasn't a problem for us to occupy the table for a bit. Gigi went above and beyond to make sure we were all taken care of, and timed the entrees perfectly once everyone had arrived. Her stellar service made our family meal a relaxing and enjoyable experience, and the kitchen came through with delicious meals all around. Everyone left with full bellies and a smile on their face, which is all a dad can ask for! Thank you, Gigi!

Frequently Asked Questions About Swiss Chalet

Does Swiss Chalet at 85 Dalton Ave, Kingston have a drive-thru?

Yes, Swiss Chalet at 85 Dalton Ave, Kingston has a drive-thru for your convenience. Our drive-thru allows you to enjoy your Chalet Faves without leaving your car.

Does Swiss Chalet at 85 Dalton Ave, Kingston offer a Braille menu?

Yes, every Swiss Chalet restaurant location with a dining room has a Braille menu.

Brand Certified Facts from Swiss Chalet

This information is certified by Swiss Chalet and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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