Subway

4.1
615 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Kingston Subway® Restaurant at 689 B Princess St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
689 B Princess St, Kingston, ON
K7L 1E9, Canada

Hours

Reviews

4.1
615 reviews
5 stars
367
4 stars
108
3 stars
48
2 stars
22
1 star
70

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of excellent and poor service experiences, with some staff being praised for their friendliness and efficiency, while others were criticized for rudeness and lack of attention.

Food Quality

Feedback on food quality was varied; while many enjoyed the fresh ingredients and tasty sandwiches, there were complaints about incorrect orders and unsatisfactory preparation.

Cleanliness

The store was generally noted for being clean, contributing positively to the overall dining experience.

Staff Performance

Certain employees received high praise for their exceptional service, particularly Priya and Neha, while others faced criticism for their attitude and service approach.

Customer Experience

Overall, customers expressed a desire for consistent service and quality, with some indicating they would not return due to negative experiences.
  • MK
    MUSKANPREET KAUR
    Nov 15, 2025
    5.0
    Whenever me and my husband visited this location the girl there was very nice . She treat us very nice and politely. I love to visit this subway location rather than other just because of that girl. As well as today nearly 11:00 also we have great experience.
  • LD
    LOVEPREET SINGH DHALIWAL
    Nov 15, 2025
    5.0
    I often come to this Subway location to pick up delivery orders, and the experience is always great. The workers here are friendly, efficient, and always professional. Harman, in particular, is an incredibly friendly worker, she takes her time making subs the right way and greets everyone with a warm attitude. Orders are always ready on time and handled with care, which makes my job so much easier. If you want the best sub, come here—excellent service every visit!
  • RS
    Rajvir Sidhu
    Nov 15, 2025
    5.0
    I had one of the best experiences ever at Subway thanks to Manpreet Kaur. She made my sub with so much care, attention, and friendliness that it honestly stood out from every other Subway visit I’ve had. Manpreet was patient, professional, and made sure every ingredient was fresh, perfectly balanced, and exactly the way I like it. Her positive attitude and warm smile made the whole experience even better. You can truly see she takes pride in her work—and it shows in the quality of the food she prepares. My sub was perfect, and her service made my day. If you're visiting this Subway, definitely look for Manpreet Kaur. She’ll make your sub exactly the way you want it and with exceptional customer service!
  • DB
    deepak banga
    Nov 15, 2025
    1.0
    It is absolutely essential for any restaurant to maintain basic decorum, but the way the staff spoke to us was completely out of line. Their behaviour wasn’t just rude — it was disrespectful. I even tried giving them the benefit of the doubt, thinking maybe they were having a bad day, but what happened was unacceptable. All I wanted was to use the washroom after placing my order. The washrooms were locked, and instead of handling it properly, they casually told me to wash my hands behind the counter. I still stayed polite and waited. When I finally went to the washroom, a staff member walked out after cleaning and spoke to me in an extremely rude tone, saying, “Make sure to bring the keys back,” as if I was planning to steal them. That level of attitude is ridiculous. And while making our sandwich, we simply asked her to close it properly. Instead of responding politely like any trained staff member should, she snapped back saying, “Oh, it can’t be done properly because it has too many things in it.” The tone, the attitude, the rudeness — everything was completely unprofessional. I honestly did not expect this kind of behaviour from Subway. Overall, the entire experience was extremely disappointing and unacceptable.
  • VT
    varada tulshi
    Nov 15, 2025
    1.0
    The staff were extremely rude. The girls were not smiling and seemed as if they were being forced to work. My sub was not made properly, and the sauces were spilling out. When I politely asked if it could be closed properly, she responded rudely and said she couldn’t help with it. Overall, it was a very disappointing experience. This happened on Saturday evening.

Frequently Asked Questions About Subway

What are the operating hours of Subway Kingston on Princess St?

Subway Kingston on Princess St is open daily from 7:00 AM to 2:00 AM.

What meal options are available throughout the day at Subway Kingston?

Subway Kingston serves breakfast, lunch, and dinner options.