McDonald's

3.4
1477 reviews

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Location

McDonald's
312 Princess, KINGSTON, ON
K7L 1B6, Canada

Hours

Reviews

3.4
1,477 reviews
5 stars
422
4 stars
330
3 stars
332
2 stars
139
1 star
254

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, with long wait times for orders and a lack of urgency from staff.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, leading to customer frustration.

Staff Behavior

Feedback indicated a mix of positive and negative staff interactions, with some customers praising friendly service while others reported rudeness and unprofessional behavior.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and locked bathrooms, contributing to a negative dining experience.

Atmosphere

The location's atmosphere was often described as uncomfortable due to the presence of homeless individuals and general disorder.
  • FK
    Fay K.
    1 day ago
    1.0
    Ordered at the kiosk. Paid. Waiting for a breakfast combo for at least 10 minutes with the place almost empty and no business. Staff talking in the back. No one around. Got a call and I had to leave. Asked to cancel my order and within one minute my food without my coffee was in any ready to go! I said cancel my order. No arguments and a full refund given. Lack of attention to customers is so crappy at this location. Low energy and the ability to serve even shows on the manager!!
  • MS
    Masieullah Shirzai
    Nov 17, 2025
    1.0
    Your employees do not behave well with customers, they are very rude. I request your office to take action. Especially all your employees who work at night do not follow any procedures. Thank you.
  • ND
    Nolan D'Angela
    Nov 15, 2025
    1.0
    3 cheeseburgers and a combined 3 pickles between all 3. Are we deadahh.
  • RR
    Royalmia
    Nov 1, 2025
    1.0
    Items are always missing whenever I order
  • DC
    DeeDee Coakley
    Oct 22, 2025
    2.0
    Went into the local store and I placed my order on the McDonald's app like I have done a million times before and how they could justify charging over $7 for 2 small hot chocolates was beyond me don't think I will be going back when I have a million other places around... Mcdicks could do so much better heck they could have a run off of the main place and make a Retro style bring back some of people's favorites the pizza, McRib, salads just to name a few.. put a good ol' fashioned children's playland Jesus cash in on Gen x and before memory we will attend I can attest but if they keep trying to get ahead with this McCafe crap forget about it

Frequently Asked Questions About McDonald's

What are McDonald's Kingston's opening hours?

McDonald's in Kingston is open 24 hours a day, 7 days a week.

Does this McDonald's location have a drive-through service?

No, this McDonald's location does not offer drive-through service.