McDonald's

3.6
1884 reviews
Drive-Thru Curbside McDelivery
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Business Details

533 Gardiners Road, KINGSTON, ON
K7M 3Y3, Canada
(613) 634-9623
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
533 Gardiners Road, KINGSTON, ON
K7M 3Y3, Canada

Hours

Reviews

3.6
1,884 reviews
5 stars
594
4 stars
523
3 stars
372
2 stars
140
1 star
255

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and unhelpful staff interactions.

Food Quality

Many reviews highlighted cold food, incorrect items, and overall dissatisfaction with the quality of meals.

Cleanliness

Some customers noted cleanliness in the restaurant, while others reported unsanitary conditions.

Positive Staff Interactions

A few customers praised friendly and accommodating staff, particularly in the drive-thru.

Order Accuracy

Frequent complaints about missing items and incorrect orders were noted, indicating a lack of attention to detail.
  • YY
    YSLM
    Dec 5, 2025
    1.0
    Not busy so I asked cashier what toy they had…she just didn’t want to check and rolled her eyes. I said my kids are collecting so I was hoping to find out which specific toy they had. She disappeared for 1 second and came back and told me…went home only to find out she hadn’t checked and just lied. The service was slow. I was the only customer waiting and my order took so long (3 happy meals). The boxes weren’t closed so I began closing them as the order was take out and the girl handing out the orders stood directly in front of me and didn’t even attempt to help. Just overall such lazy and frustrating service.
  • MM
    Mike
    Dec 4, 2025
    1.0
    Kitchen is disgusting .
  • KO
    Kim O'Brien
    Dec 3, 2025
    1.0
    My husband and I stopped in tonight (December 3 2025) to get the Grinch Happy meals for our kiddos. While I understand staffing shortages and new trainees, waiting 46 minutes for your food is over the top. Then to have the order completely wrong and missing items, just adds to the frustration. The food was ice cold and the bread was rock hard. When I placed my order I specifically asked if they had the Grinch socks in because that was the whole reason we were getting it, I was told yes, however when I got my meal there were no socks and I was told they were sold out. I took a photo of my receipt and took a photo of my order when I got it finally for the time stamp, so you can see the 45 minutes of waiting is truthfu.
  • EM
    Ethan MacDonald
    Nov 24, 2025
    2.0
    Very slow drive through, and they will ignore your code for points/discounts
  • SH
    Stephen Howes
    Oct 30, 2025
    5.0
    Cannot say enough about the positive interaction my family and I had tonight at Macdonalds on Gardiners. I’m not normally one to leave a review but the food was perfect and both young women working the drive thru (Ellie And Alana) were such sweet, smiley and understanding people despite our hectic order. Thanks girls!
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 533 Gardiners Road?

McDonald's at 533 Gardiners Road is open 24 hours every day of the week, from Monday to Sunday.

Does McDonald's at Gardiners Road offer delivery services?

Yes, delivery is available 24/7 at this McDonald's location.