McDonald's

3.6
1884 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
533 Gardiners Road, KINGSTON, ON
K7M 3Y3, Canada

Hours

Reviews

3.6
1,884 reviews
5 stars
597
4 stars
524
3 stars
372
2 stars
140
1 star
251

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect or incomplete orders, leading to frustration and disappointment.

Service Quality

While some staff were praised for their friendliness and helpfulness, others were criticized for poor customer service and lack of professionalism.

Cleanliness

Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Food Quality

Customers frequently mentioned cold or poorly prepared food, with some items being overcooked or lacking expected ingredients.

Waiting Times

Long wait times for orders were a common complaint, particularly during busy hours.
  • SH
    Stephen Howes
    Oct 30, 2025
    5.0
    Cannot say enough about the positive interaction my family and I had tonight at Macdonalds on Gardiners. I’m not normally one to leave a review but the food was perfect and both young women working the drive thru (Ellie And Alana) were such sweet, smiley and understanding people despite our hectic order. Thanks girls!
  • GE
    Griff and Gavin Elliott
    Oct 18, 2025
    1.0
    Instead of a hot chocolate and a double double we got two black coffee's not impressed
  • WH
    W H
    Oct 4, 2025
    3.0
    Staff are friendly, but I've been through the drive-thru too many times where the order has been incomplete or partially incorrect.
  • SG
    Shelley Green
    Sep 27, 2025
    5.0
    Was the first time that my McDonald's app finally worked!! It was ok, a little frustrating at first but then it got better. Our order was brought out to us so quickly and the guy was very nice.
  • SM
    Suzanne Murchison
    Sep 26, 2025
    2.0
    Get the manager to unlock the handicap washroom , ahead of needing it as he was busy and there was food order counter and pickup, line up. Felt like high school, need not the teacher's but the principal's permission to go to washroom. A little humour but not really. It made me so frustrated I forgot to get the coffee I had came in for. Find a better way!

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 533 Gardiners Road?

McDonald's at 533 Gardiners Road is open 24 hours every day of the week, from Monday to Sunday.

Does McDonald's at Gardiners Road offer delivery services?

Yes, delivery is available 24/7 at this McDonald's location.