Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.7
802 reviews
5 stars
339
4 stars
188
3 stars
101
2 stars
53
1 star
121
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and rude service, with several instances of staff being dismissive or unhelpful.
Food Quality
Numerous reviews highlighted issues with food quality, including incorrect orders, cold items, and insufficient portions.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, particularly in the bathrooms.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and the quality of ice cream cakes.
RR
R
Feb 23, 2026
5.0
I had a fantastic experience at Dairy Queen! It was very easy to order, and I got my blizzard in less than five minutes. As well, my blizzard tasted very good (I ordered the Oreo Snowdrift blizzard) and highly recommend it. I have no complaints!
KL
kris LaPointe
Feb 16, 2026
1.0
Went in for a little sweet treat around 9pm and the restaurant had a strong smell of body odour, and the service was poor… I stood back to read the menu and when I approached the cash I was greeted with a sigh because the “wonderful” lady had to stop flirting with a delivery driver to serve me… I attend here regularly have NEVER had such poor service..
JW
James Wyatt
Feb 16, 2026
1.0
Very disappointing experience. My daughter and I visited the drive-through to order a popular item, and the employee taking our order was extremely disrespectful and even raised their voice at us through the intercom. I went inside to speak with a manager, but instead of addressing the concern or offering an apology, I was told the employee had done nothing wrong and that the store had simply been busy. I have also tried calling multiple times to speak with the store manager, Mave, but have been told she is not available each time. Respectful customer service should always be a priority.
AP
Abbey Politeski
Feb 12, 2026
2.0
I called this location to ask about the viral Valentine’s Day cupcakes that are available in the U.S. and some Canadian locations. I completely understand that not every store carries the same items, and I was just calling ahead to check availability.
The staff member I spoke with was very short and dismissive. When I asked if I could possibly order them, I was told, “No, we do not have the means to make them,” with no further explanation or alternative suggestions. I then asked, in a lighthearted way, if a lot of people had been asking about them, and their response was: “Yes, and the answer is always the same -_-.” The tone felt rude and unnecessary, especially since I was polite and just trying to plan ahead.
I’ve been to this location several times before and had good experiences, which is why this stood out. Even a simple suggestion like an alternative dessert option or a friendly response would have gone a long way. Customer service is important, and this interaction made me feel unwelcome and hesitant to return.
NR
Not Real
Feb 7, 2026
5.0
Recently I ordered from this location online and had a fantastic experience. I usually like extra sauce with my order so I paid for the additional sauce, but to my surprise they didn’t just put in 1 additional sauce but they hooked me up! Lots of sauces with extra ketchup! Idk why this small action ment so much to me but it really made my night! Thank you Dairy Queen
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the general operating hours of Dairy Queen Grill & Chill in Kingston?
The restaurant is open from 10:00 AM to midnight on weekdays and Sunday, and until 1:00 AM on Fridays and Saturdays.
Does Dairy Queen Grill & Chill have drive-thru service and what are its hours?
Yes, there is drive-thru service available daily from 10:00 AM to 10:00 PM.
What types of food and treats are Dairy Queen Grill & Chill known for?
They specialize in soft-serve ice cream, signature shakes, Blizzard® treats, Grillburgers®, chicken strip baskets, and DQ cakes.
Can I order delivery from Dairy Queen Grill & Chill in Kingston?
Yes, delivery service is available to customers.
Does Dairy Queen Grill & Chill offer family-friendly amenities?
Yes, the location offers seating, outdoor seating, high chairs, restrooms, free WiFi, and welcomes families and children.
How can I place a pickup order online for Dairy Queen Grill & Chill?
You can place a pickup order online at https://www.dairyqueen.com/en-ca/order/pickup/n/11950/.
Where is Dairy Queen Grill & Chill located?
It is located at 1664 Bath Rd, Kingston, ON, K7M 4X9, Canada.
What nearby fast food restaurants can I visit near Dairy Queen Grill & Chill?
You can find Taco Bell Canada, two KFC locations, Wendy's, and Subway nearby, all offering quick dining options.
Are there other ice cream or fast-food options close to Dairy Queen Grill & Chill?
Yes, there is another Dairy Queen nearby as well as other fast-food restaurants like Taco Bell and KFC, so you have several choices for a quick meal or dessert.
What nearby amenities might complement a visit to Dairy Queen Grill & Chill?
Visitors can explore local retail stores like Value Village and Mister Safety Shoes, or enjoy entertainment and dining at places like Overtime Sports Bar and Gina's Grill and Takeout.
Brand Certified Facts from Dairy Queen Grill & Chill
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Certified March 01, 2026Yext Knowledge Graph
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