Location.com logo
Brand Certified

Dairy Queen Grill & Chill

3.7
(802 reviews)

Business Details

1664 Bath Rd, Kingston, ON
K7M 4X9, Canada
(613) 384-3726
https://www.dairyqueen.ca/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1664 Bath Rd, Kingston, ON
K7M 4X9, Canada

Hours

Reviews

3.7
802 reviews
5 stars
339
4 stars
188
3 stars
101
2 stars
53
1 star
121

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service, with several instances of staff being dismissive or unhelpful.

Food Quality

Numerous reviews highlighted issues with food quality, including incorrect orders, cold items, and insufficient portions.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, particularly in the bathrooms.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and the quality of ice cream cakes.
  • RR
    R
    Feb 23, 2026
    5.0
    I had a fantastic experience at Dairy Queen! It was very easy to order, and I got my blizzard in less than five minutes. As well, my blizzard tasted very good (I ordered the Oreo Snowdrift blizzard) and highly recommend it. I have no complaints!
  • KL
    kris LaPointe
    Feb 16, 2026
    1.0
    Went in for a little sweet treat around 9pm and the restaurant had a strong smell of body odour, and the service was poor… I stood back to read the menu and when I approached the cash I was greeted with a sigh because the “wonderful” lady had to stop flirting with a delivery driver to serve me… I attend here regularly have NEVER had such poor service..
  • JW
    James Wyatt
    Feb 16, 2026
    1.0
    Very disappointing experience. My daughter and I visited the drive-through to order a popular item, and the employee taking our order was extremely disrespectful and even raised their voice at us through the intercom. I went inside to speak with a manager, but instead of addressing the concern or offering an apology, I was told the employee had done nothing wrong and that the store had simply been busy. I have also tried calling multiple times to speak with the store manager, Mave, but have been told she is not available each time. Respectful customer service should always be a priority.
  • AP
    Abbey Politeski
    Feb 12, 2026
    2.0
    I called this location to ask about the viral Valentine’s Day cupcakes that are available in the U.S. and some Canadian locations. I completely understand that not every store carries the same items, and I was just calling ahead to check availability. The staff member I spoke with was very short and dismissive. When I asked if I could possibly order them, I was told, “No, we do not have the means to make them,” with no further explanation or alternative suggestions. I then asked, in a lighthearted way, if a lot of people had been asking about them, and their response was: “Yes, and the answer is always the same -_-.” The tone felt rude and unnecessary, especially since I was polite and just trying to plan ahead. I’ve been to this location several times before and had good experiences, which is why this stood out. Even a simple suggestion like an alternative dessert option or a friendly response would have gone a long way. Customer service is important, and this interaction made me feel unwelcome and hesitant to return.
  • NR
    Not Real
    Feb 7, 2026
    5.0
    Recently I ordered from this location online and had a fantastic experience. I usually like extra sauce with my order so I paid for the additional sauce, but to my surprise they didn’t just put in 1 additional sauce but they hooked me up! Lots of sauces with extra ketchup! Idk why this small action ment so much to me but it really made my night! Thank you Dairy Queen

Frequently Asked Questions About Dairy Queen Grill & Chill

What are the general operating hours of Dairy Queen Grill & Chill in Kingston?

The restaurant is open from 10:00 AM to midnight on weekdays and Sunday, and until 1:00 AM on Fridays and Saturdays.

Does Dairy Queen Grill & Chill have drive-thru service and what are its hours?

Yes, there is drive-thru service available daily from 10:00 AM to 10:00 PM.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: