About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.7
791 reviews
5 stars
336
4 stars
187
3 stars
101
2 stars
52
1 star
115
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff and long wait times, particularly in the drive-thru.
Food Quality
Several reviews mentioned inconsistent food quality, with complaints about incorrect orders, cold food, and poorly mixed blizzards.
Cleanliness Concerns
Customers expressed dissatisfaction with the cleanliness of the restaurant, particularly the bathrooms, which were described as unsanitary.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and highlighted the quality of certain menu items, like ice cream cakes.
Management Issues
There were multiple mentions of unresponsive or unprofessional management, leading to customer frustration and unresolved complaints.
- MMManveerNov 12, 20251.0I had ordered for a Oreo cookie ice cream but they handed me wrong one. When i asked for my order the lady at counter didn’t responded. They even not deserve 1 star. The owner and manager should work on their team for atleast customer satisfaction. They were handling others order first before me, even I ordered first.
- NRNitesh RatheeNov 11, 20251.0I’m really disappointed with the service I received today at your store. I placed my order first, but the employee chose to serve a group of seven people and another group of three who came after me. It was very obvious that I was ignored while others, who seemed to be Canadian, were prioritized. This kind of behavior feels discriminatory and completely unacceptable. Every customer deserves equal and respectful service, no matter their background. I hope you take this issue seriously and make sure your staff are trained to treat everyone fairly in the future.
- EMelaine mcdonaldNov 4, 20254.0Peanut butter parfait should have peanut. I only got 3 half pieces. Hardly worth the money. Someone needs better training
- PMPete and Liv MacDonaldNov 2, 20251.0Lazy staff.. close the food menus half an hour before closing time.
- IAIsaac AgamemnonOct 20, 20251.0Takes forever, hire more staff or close
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the general operating hours of Dairy Queen Grill & Chill in Kingston?
The restaurant is open from 10:00 AM to midnight on weekdays and Sunday, and until 1:00 AM on Fridays and Saturdays.
Does Dairy Queen Grill & Chill have drive-thru service and what are its hours?
Yes, there is drive-thru service available daily from 10:00 AM to 10:00 PM.
What types of food and treats are Dairy Queen Grill & Chill known for?
They specialize in soft-serve ice cream, signature shakes, Blizzard® treats, Grillburgers®, chicken strip baskets, and DQ cakes.
Can I order delivery from Dairy Queen Grill & Chill in Kingston?
Yes, delivery service is available to customers.
Does Dairy Queen Grill & Chill offer family-friendly amenities?
Yes, the location offers seating, outdoor seating, high chairs, restrooms, free WiFi, and welcomes families and children.
How can I place a pickup order online for Dairy Queen Grill & Chill?
You can place a pickup order online at https://www.dairyqueen.com/en-ca/order/pickup/n/11950/.
Where is Dairy Queen Grill & Chill located?
It is located at 1664 Bath Rd, Kingston, ON, K7M 4X9, Canada.
What nearby fast food restaurants can I visit near Dairy Queen Grill & Chill?
You can find Taco Bell Canada, two KFC locations, Wendy's, and Subway nearby, all offering quick dining options.
Are there other ice cream or fast-food options close to Dairy Queen Grill & Chill?
Yes, there is another Dairy Queen nearby as well as other fast-food restaurants like Taco Bell and KFC, so you have several choices for a quick meal or dessert.
What nearby amenities might complement a visit to Dairy Queen Grill & Chill?
Visitors can explore local retail stores like Value Village and Mister Safety Shoes, or enjoy entertainment and dining at places like Overtime Sports Bar and Gina's Grill and Takeout.