Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.0
582 reviews
5 stars
163
4 stars
96
3 stars
78
2 stars
66
1 star
179
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Many customers reported that the location was dirty, with unclean tables, restrooms, and overall lack of hygiene.
Product Quality
Customers frequently complained about the quality of food and ice cream, noting issues like melted products, incorrect orders, and unsatisfactory taste.
Pricing Issues
Several reviews mentioned that prices were higher than other locations, with some customers feeling they were overcharged for subpar products.
Staff Attitude
Multiple reviews indicated that staff were unhelpful and unfriendly, contributing to a negative customer experience.
PS
Paul Shuffler
Feb 10, 2026
4.0
Classic DQ fare. Stick with the icecream. Have to wait a bit for food orders.
SK
sujana kamalakumaran
Feb 2, 2026
1.0
Terrible service. Made the order wrong and screwed up again when we asked them.
CM
Cameron Mckeown
Jan 9, 2026
1.0
Made a simple order on uber, the restaurant calls saying they can’t make half the order. We ask to cancel and get a refund and the employee says that since they made half the order they are going to send it anyway and still charge for the full order. Very easy to cancel from the tablet located in the store but they refused to do so to take our money
JJ
Jax
Dec 10, 2025
2.0
It was really dirty Food was not that good. Service was pretty quick.
M
Maddy !
Dec 3, 2025
1.0
everytime i come here i wait for quite awhile until having to say “hello” a few times to get the attention of the workers on their phone in the corner.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill in Keswick offer?
Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, burgers, fries, and other fast-food items.
What are the operating hours of Dairy Queen Grill & Chill in Keswick?
The restaurant is open Monday to Friday from 11:30 AM to 11:30 PM, and on Saturday and Sunday from 11:15 AM to 11:30 PM.
Does Dairy Queen Grill & Chill in Keswick have seating available?
Yes, the location offers seating for customers.
Is Dairy Queen Grill & Chill family-friendly and suitable for children?
Yes, the restaurant welcomes families and is good for kids.
Can I order birthday cakes or ice cream cakes from Dairy Queen Grill & Chill?
Yes, you can order ice cream cakes and birthday cakes through DQCakes.com.
How can I benefit from exclusive deals at Dairy Queen Grill & Chill?
You can download the Dairy Queen app to access exclusive deals.
Where is Dairy Queen Grill & Chill located in Keswick?
It is located at 482 Queensway, South, Unit #1, Keswick, ON L4P 2E3, Canada.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby you can visit Auntie M's Closet for women's clothing, Keswick Home Furniture for shopping, and Turkey Shoot Brewing Co. for craft beers.
Are there other fast food options near Dairy Queen Grill & Chill in Keswick?
Yes, Pizza Hut and Pizza Pizza are nearby options if you're looking for different fast food choices.
How can nearby auto services and dealerships assist customers visiting Dairy Queen Grill & Chill?
Customers can conveniently visit nearby automotive dealers like Jeep Canada and S & B Keswick Motors for vehicle needs while enjoying a meal at Dairy Queen.
Brand Certified Facts from Dairy Queen Grill & Chill
This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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