Many customers reported poor service, including rude staff and lack of assistance with orders.
Product Quality
Inconsistent quality of ice cream and blizzards, with several complaints about incorrect orders and missing ingredients.
Cleanliness
Multiple reviews highlighted cleanliness issues within the store, affecting overall customer experience.
Menu Limitations
Customers expressed frustration over limited menu items and frequent unavailability of popular items.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed their ice cream treats.
AB
Adam Bouchard
Oct 20, 2025
1.0
No burgers.
Cashier kinda grouchy.
Ice cream was weird.
What is this place land of worst dairy queen?
GJ
George Jaison
Sep 21, 2025
5.0
Great place to get large portion of ice cream
EE
Emily
Sep 21, 2025
1.0
This is the worst Dairy Queen I have been to yet. They made a very poor “turtles” blizzard, they said they were out of pecans, but can include turtles pieces + caramel. I confirmed they were actual turtles pieces and she said yes, so I was ok with it. I got my order and there was barely anything in it aside from what tasted like caramel chocolate chunks, NOT turtles which the lady confirmed there would be, just not added pecans. They also did not put very much to add, it was mostly vanilla ice cream.. with a splash of a couple caramel chocolate pieces and small amounts of caramel sauce.. also, extremely runny.. we went back in to have another one remade as it was very poorly made, plus had no turtles pieces as she told me there was, she clarified what my problem was with it, and refused to make me a new one, saying only that it was “runny because of the caramel” as if this is to be expected…... Very poor customer service. The girls there have no idea what they are doing + don’t seem to know anything about anything. Even answering my questions regarding what’s in the ice cream she seems clueless. My husband ended up paying for another one and they treated him like it was his problem not theirs. The one they remade was a skor one, based on the previous ice cream he asked for extra skor (previous one had next to nothing in it aside from ice cream), and this one now has way too much skor. That’s not something I would ever usually say unless there’s far too much, there is hardly any ice cream. Overall, this Dairy Queen compared to others is very poorly managed and I will not be visiting again. There is no quality regulation. The photo can’t even capture how much skor is in this. That mound is 99% skor and 1% ice cream, it’s insane! Do better, especially with your customer service. Your items are not cheap and without customers you have no money. You should be more grateful. Something to think about. 2/3 blizzards were not good and or inedible. Think about it.
KL
Kiefer Layne
Jun 30, 2025
1.0
They have been out of cheesecake for the strawberry cheesecake blizzard most times I’ve been in this summer. They need to work on ordering for what the expected demand is. It’s extremely frustrating as a customer to never have my order.
WA
will allen
Jun 7, 2025
2.0
Staff was friendly but very dirty store and was very disappointed in the blizzards and the browny thing I ordered was not at all like it was in the past with the hot fudge browny ice cream but no its a blizzard now and was crap 25 $ into the garbage will not be going back
What are the operating hours of Dairy Queen (Treat) in Kemptville?
Dairy Queen (Treat) is open every day from 11:00 AM to 9:00 PM.
Where is Dairy Queen (Treat) located in Kemptville?
Dairy Queen (Treat) is located at 309 Colonnade Dr, Kemptville, ON, K0G 1J0, Canada.
Does Dairy Queen (Treat) welcome families and children?
Yes, Dairy Queen (Treat) is family-friendly and welcomes children.
Can customers order online or via mobile app at Dairy Queen (Treat) in Kemptville?
Yes, customers can order online for pickup and download the Dairy Queen app for exclusive deals and mobile ordering rewards.
What special services does Dairy Queen (Treat) offer for celebrations?
They offer ice cream cakes through DQCakes.com, suitable for birthdays and special occasions.
Which nearby places can I visit before or after enjoying ice cream at Dairy Queen (Treat)?
Nearby you can visit Presotea Kemptville for bubble tea, JJ's Shawarma for Middle Eastern cuisine, or Shoeless Joe's Sports Grill for a sports bar experience.
Are there fitness or health-related places near Dairy Queen (Treat) in Kemptville?
Yes, Anytime Fitness gym and GNC Canada, a health food store, are close by for fitness and nutrition needs.
Where can I find coffee shops near Dairy Queen (Treat) to complement my visit?
Nearby coffee options include Tim Hortons and Starbucks Canada, both within close proximity for your convenience.
Is Dairy Queen (Treat) located near any financial or banking services in Kemptville?
Yes, TD Bank, Scotiabank, and Bank Of Nova Scotia are all nearby if you need banking services.