Dairy Queen (Treat)

3.6
156 reviews

About

Ice Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic frozen treat chain.

Details

  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen (Treat)
309 Colonnade Dr, Kemptville, ON
K0G 1J0, Canada

Hours

Reviews

3.6
156 reviews
5 stars
65
4 stars
34
3 stars
12
2 stars
13
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and lack of assistance with orders.

Product Quality

Inconsistent quality of ice cream and blizzards, with several complaints about incorrect orders and missing ingredients.

Cleanliness

Multiple reviews highlighted cleanliness issues within the store, affecting overall customer experience.

Menu Limitations

Customers expressed frustration over limited menu items and frequent unavailability of popular items.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed their ice cream treats.
  • AB
    Adam Bouchard
    Oct 20, 2025
    1.0
    No burgers. Cashier kinda grouchy. Ice cream was weird. What is this place land of worst dairy queen?
  • GJ
    George Jaison
    Sep 21, 2025
    5.0
    Great place to get large portion of ice cream
  • EE
    Emily
    Sep 21, 2025
    1.0
    This is the worst Dairy Queen I have been to yet. They made a very poor “turtles” blizzard, they said they were out of pecans, but can include turtles pieces + caramel. I confirmed they were actual turtles pieces and she said yes, so I was ok with it. I got my order and there was barely anything in it aside from what tasted like caramel chocolate chunks, NOT turtles which the lady confirmed there would be, just not added pecans. They also did not put very much to add, it was mostly vanilla ice cream.. with a splash of a couple caramel chocolate pieces and small amounts of caramel sauce.. also, extremely runny.. we went back in to have another one remade as it was very poorly made, plus had no turtles pieces as she told me there was, she clarified what my problem was with it, and refused to make me a new one, saying only that it was “runny because of the caramel” as if this is to be expected…... Very poor customer service. The girls there have no idea what they are doing + don’t seem to know anything about anything. Even answering my questions regarding what’s in the ice cream she seems clueless. My husband ended up paying for another one and they treated him like it was his problem not theirs. The one they remade was a skor one, based on the previous ice cream he asked for extra skor (previous one had next to nothing in it aside from ice cream), and this one now has way too much skor. That’s not something I would ever usually say unless there’s far too much, there is hardly any ice cream. Overall, this Dairy Queen compared to others is very poorly managed and I will not be visiting again. There is no quality regulation. The photo can’t even capture how much skor is in this. That mound is 99% skor and 1% ice cream, it’s insane! Do better, especially with your customer service. Your items are not cheap and without customers you have no money. You should be more grateful. Something to think about. 2/3 blizzards were not good and or inedible. Think about it.
  • KL
    Kiefer Layne
    Jun 30, 2025
    1.0
    They have been out of cheesecake for the strawberry cheesecake blizzard most times I’ve been in this summer. They need to work on ordering for what the expected demand is. It’s extremely frustrating as a customer to never have my order.
  • WA
    will allen
    Jun 7, 2025
    2.0
    Staff was friendly but very dirty store and was very disappointed in the blizzards and the browny thing I ordered was not at all like it was in the past with the hot fudge browny ice cream but no its a blizzard now and was crap 25 $ into the garbage will not be going back

Frequently Asked Questions About Dairy Queen (Treat)

What type of food and treats does Dairy Queen (Treat) in Kemptville serve?

Dairy Queen (Treat) offers soft-serve ice cream, signature shakes, Blizzard® Treats, frozen novelties, and ice cream cakes.

What are the operating hours of Dairy Queen (Treat) in Kemptville?

Dairy Queen (Treat) is open every day from 11:00 AM to 9:00 PM.