Business Details
About
Restaurant
Swiss Chalet in Kanata, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,524 reviews
5 stars
733
4 stars
391
3 stars
158
2 stars
78
1 star
164
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the attentive and friendly service from various servers, particularly highlighting Marie, Maree, and Agnes.
Food Quality
Overall, the food received mixed reviews; while many enjoyed the meals, some reported issues with undercooked items and stale sides.
Value for Money
Customers appreciated the good value, especially with special deals like the 'Two Can Dine' offer, though some felt certain meals were overpriced.
Atmosphere
The restaurant's atmosphere was noted as pleasant, but some customers mentioned discomfort due to air conditioning issues and noise levels.
Customer Service Issues
A few reviews highlighted negative experiences with staff, particularly regarding coupon acceptance and rude behavior from certain servers.
- KGKim GrantNov 15, 20251.0I ordered a hot chicken sandwich with chalet sauce repeated chalet sauce three times. Also ordered a side chalet sauce. I got gravy! So disappointed. I will be sticking Swiss Chalet off my eating out list
- PLPat LalondeNov 10, 20253.0We ordered in. The order sat in the restaurant for over 20 minutes, waiting for pick-up. Once delivered the fries were cold and stale, and the stuffing was cold. Chicken and sauce temps were ok but not hot. We called the store who said that they have been getting similar complaints about the fries being stale and that they have a new supplier. Alternative sides were sent to our home but we had finished eating the chicken and salad, so it wasn’t the same. Disappointed that they didn’t throw in a couple complimentary desserts.
- OGOlga GiguèreNov 10, 20251.0How this store is still open is baffling. Even more baffling is that I keep hoping it gets better. Oh and don’t even try to call the restaurant directly… they never answer.
- BNBengt NeatheryNov 1, 20255.0Great value, ribs we're good, as we're portions. To go bags and boxes are well thought out and easy to manage - an indication of good processes and attention to detail which makes me feel better about the quality of food and preparation. Service was prompt and excellent. Local beer on tap as well.
- SMSuzanne MurchisonOct 31, 20254.0They were out of loaded potato soup. Appetizer came from a different server, but no plate to eat it on. Our fries, husband and I were off, could not eat them our server came by after my husband flagged another server to ask our server to come by. She was efficient and very agreable to take those away and offered to replace them with fresh one ( we asked to offload them on a separate plate) but we did not want to take the chance they would taste the same and at our request she brought us each a baked potato which was good. The chicken breasts were big and juicy. Our server came a few times more after this to check how things were.Our CAA free appetizer with the order of two main course were hot and good.
Frequently Asked Questions About Swiss Chalet
Does my local Swiss Chalet restaurant at 653 Terry Fox Dr, Kanata offer delivery?
Yes we do! Visit our <a href="https://order.swisschalet.com/" target="_blank">website</a> or download our <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a> to place your order online. P.S. if you download the Swiss Chalet <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a> you’ll get $5 off* your first order of $40 or more! View Swiss Chalet Kanata's <a href="https://www.swisschalet.com/en/menus/delivery/store-1764/on/kanata/653-terry-fox-dr.html">delivery menu here</a>.
Does Swiss Chalet Kanata offer takeout?
Yes, Swiss Chalet® Kanata offers takeout for your convenience. You can place your <a href="https://order.swisschalet.com/" target="_blank">order online</a>, through the <a href="https://www.swisschalet.com/en/mobileapp.html">Swiss Chalet® app</a>, or by calling the restaurant directly. View Swiss Chalet Kanata's <a href="https://www.swisschalet.com/en/menus/takeout/store-1764/on/kanata/653-terry-fox-dr.html">takeout menu here</a>.
Can I order ahead online at Swiss Chalet Kanata?
Yes, you can order <a href="https://order.swisschalet.com/" target="_blank">online</a> or via our <a href="https://www.swisschalet.com/en/mobileapp.html">mobile app</a>! We offer curbside pickup, in-restaurant pickup and delivery options. Ordering for the family or a large group? Check out our <a href="https://www.swisschalet.com/en/group-ordering.html">group ordering page</a>.
Does Swiss Chalet Kanata offer any specials or deals?
We absolutely do! We offer a variety of deals, including limited-time promotions, always-on offers, and family meal deals to fit every budget. Check out our <a href="https://www.swisschalet.com/en/specials.html">Specials & Deals page</a> for more information.
Is there a dining room for dine-in service at Swiss Chalet Kanata?
Yes, this Swiss Chalet restaurant features a dining room and offers full dine-in service. You can view our complete Kanata <a href="https://www.swisschalet.com/en/menus/dining-room/store-1764/on/kanata/653-terry-fox-dr.html">dining room menu here</a>.
Is Swiss Chalet at 653 Terry Fox Dr in Kanata currently hiring?
Visit our <a href="https://www.swisschalet.com/en/careers.html">Careers site</a> to find all of the information you will need about joining the Swiss Chalet family!
Do you offer any vegetarian or gluten-friendly options at the Swiss Chalet Kanata location?
For information please refer to our <a href="https://www.swisschalet.com/en/nutritional.html">Nutrition & Allergy Guide</a>. When it comes to food allergies, the safety and satisfaction of our Guests is our highest priority. Although precaution is taken to manage the risk of allergen cross contamination in our kitchen, there is a possibility of cross contamination occurring during preparation. Therefore, we cannot guarantee that a menu item is free of peanuts, tree nuts and/or other allergens.
Is Swiss Chalet® Kanata Canadian owned?
Swiss Chalet® is the home of Canada's Favourite Rotisserie Chicken and has been proudly Canadian since 1954. Swiss Chalet® located at 653 Terry Fox Dr in Kanata is owned and operated by local Canadian Franchisees, keeping jobs and economic activity within our community. <a href="https://www.swisschalet.com/en/our-story.html">Read more about our story here</a>.
Does Swiss Chalet at 653 Terry Fox Dr, Kanata have a drive-thru?
Yes, Swiss Chalet at 653 Terry Fox Dr, Kanata has a drive-thru for your convenience. Our drive-thru allows you to enjoy your Chalet Faves without leaving your car.
Does Swiss Chalet at 653 Terry Fox Dr, Kanata offer a Braille menu?
Yes, every Swiss Chalet location with a dining room has a Braille menu.
Does Swiss Chalet Kanata have a patio?
Yes, Swiss Chalet at 653 Terry Fox Dr, Kanata has a patio for dining, open based on weather conditions.
What are the opening hours of Swiss Chalet at 653 Terry Fox Dr, Kanata?
Swiss Chalet Kanata is open Monday to Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 9:30 PM.
Does Swiss Chalet Kanata offer delivery services?
Yes, you can order delivery online via their website or mobile app, with a special $5 off your first order of $40 or more when using the app.
Can I place takeout orders ahead of time at Swiss Chalet Kanata?
Yes, Swiss Chalet Kanata allows online and app orders for takeout with options including curbside and in-restaurant pickup.
Is there a drive-thru service available at Swiss Chalet Kanata?
Yes, the Kanata location has a drive-thru for customers to enjoy Chalet favorites conveniently without leaving their cars.
Does Swiss Chalet Kanata provide a patio for outdoor dining?
Yes, there is a patio available for dining, open depending on weather conditions.
Are vegetarian or gluten-friendly options available at Swiss Chalet Kanata?
Yes, vegetarian options are available and detailed in their Nutrition & Allergy Guide, though they do not guarantee allergen-free preparation due to possible cross contamination.
What nearby restaurants are close to Swiss Chalet Kanata?
Nearby you can find D'Arcy McGee's, East Side Mario’s, and Mandarin Garden Sushi & Buffet, offering a variety of dining options from Irish pub fare to Italian and Chinese cuisine.
Can I explore any entertainment venues near Swiss Chalet Kanata?
Yes, you can visit Kanata Theatre and Ron Maslin Playhouse nearby for theatre shows and concerts to enjoy before or after your meal.
Where can I find automotive services close to Swiss Chalet Kanata?
There are several automotive service options nearby including AAA Kavtech Inc, Assured Automotive, and Carstar for repairs, detailing, and maintenance.
How can I order from Swiss Chalet Kanata online?
You can order online at https://order.swisschalet.com/?store=1764 or download the Swiss Chalet mobile app from the App Store or Google Play to access exclusive deals and easy ordering.