Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.7
567 reviews
5 stars
217
4 stars
158
3 stars
71
2 stars
27
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing dissatisfaction with the service they received.
Food Quality
While some customers enjoyed the ice cream and certain menu items, there were frequent complaints about incorrect orders, cold food, and poor preparation.
Cleanliness
Several reviews pointed out that the location was not clean, with dirty bathrooms and a messy dining area being common concerns.
Atmosphere
The atmosphere received mixed feedback, with some customers finding it welcoming while others felt uncomfortable due to staff attitudes.
Speed of Service
Many customers reported long wait times for their orders, especially during busy periods, leading to frustration.
- KKKe KeNov 13, 20251.0Came here this morning and had a very disappointing experience. The staff was rude and showed no basic customer service. Orders were not prepared in order. I arrived early but got my food much later than people who came after me. When I asked about it, there was no explanation or apology. Very unprofessional and rude overall. I won’t be coming back.
- BGBrad GoddardNov 9, 20251.0Completely disgusted with the service and food, one of the chicken strips in my 6 peice was bit off of, the fountain machine had basically water in it, and some of the french fries had green spots. Out of the 2 employees working there was only one actually doing there job, one employee was running register, drive thru, and making orders, while the other sat in the office on their phone. Horrible service.
- JPJasmin PatelOct 11, 20254.0I love Chocobar
- JKJulia KhuongOct 11, 20251.0The manager at this location is rude, lazy, and difficult. I've bought a birthday cake here multiple times, and every single time he has complained about the cake decorating. I will be going to a different location from now on.
- KSKelly SmithOct 1, 20251.0This place is terrible, the young lady working this evening was so rude. The whole staff team needs to be reevaluated. The food is mediocre at best and the atmosphere is dreadful. Bleh.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the regular store hours for Dairy Queen Grill & Chill in Kanata?
Dairy Queen Grill & Chill in Kanata is open from 10:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 10:00 AM to midnight on Friday and Saturday.
Does Dairy Queen Grill & Chill offer drive-thru service and what are its hours?
Yes, Dairy Queen Grill & Chill offers drive-thru service daily from 10:00 AM to 10:00 PM.
Where is Dairy Queen Grill & Chill located in Kanata?
It is located at 499 Terry Fox Drive, Unit 110, Kanata, ON K2T 1H7, Canada.
What kind of food and treats does Dairy Queen Grill & Chill specialize in?
The location specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and DQCakes.com ice cream cakes.
What amenities are available at Dairy Queen Grill & Chill to make visits comfortable?
Amenities include seating, high chairs, restrooms, free WiFi, wheelchair accessibility, and it is family-friendly and good for kids.
How can I order from Dairy Queen Grill & Chill online or get mobile deals?
You can place pickup orders online via their website and download the Dairy Queen app for exclusive deals and mobile ordering rewards.
Is Dairy Queen Grill & Chill open on holidays?
For example, on November 11, 2025, the location is open from 10:00 AM to 11:00 PM. Check specific holiday hours as they may vary.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include the Signature Centre shopping center, Thai Express Restaurant Ottawa for Pan-Asian cuisine, and Honey Coffee Bar for coffee and cafe delights.
Are there other food options close to Dairy Queen Grill & Chill in Kanata?
Yes, nearby restaurants include Pure Kitchen Kanata (vegetarian), Fratelli Kanata (Italian and pizza), and Thai Express for Thai cuisine, offering a variety of dining experiences near your visit.
How can nearby transit or landmarks help me find Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is located near the Signature Centre shopping center and other popular stores like Shoppers Drug Mart and The Beer Store, making it easy to find within this well-known commercial area on Terry Fox Drive.