Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.7
576 reviews
5 stars
221
4 stars
158
3 stars
72
2 stars
27
1 star
98
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional staff, with many experiences of poor customer service and long wait times.
Food Quality
While some customers enjoyed the ice cream and specific menu items, there were numerous complaints about incorrect orders, food quality, and cleanliness.
Atmosphere
The cleanliness of the location was often criticized, with many reviews mentioning a dirty environment and poor maintenance.
Positive Experiences
Despite the negative feedback, some customers highlighted exceptional service from specific staff members and enjoyed their food, indicating that experiences can vary significantly.
- BBBoyd BertrumDec 22, 20253.0It's exactly like all the others. They don't have all flavors of blizzards that are advertised on the above menu. Same menu,price as all the other's.
- KMKyler MurrayDec 13, 20255.0If i could give the service more stars i would. When i think about nice people i will think of the workers at dairy queen, most notably Paige, she was supper kind and very understanding and catered to my every needs. This person, (along with the amazing ice cream) is the reason i will be coming back, even with other customers she had a big smile and you could tell she loved serving and helping people. What an experience! Will be coming back!!!
- MKMadison KDec 12, 20255.0Went above and beyond for our cake! Suggested something pokemon and boy did they deliver. Service was fantastic. We are so happy with our experience. Made for one very happy kid (and mom and dad)!!
- CHChris HDec 5, 20251.0Terrible service at this location. Bought a cake and asked to have "Happy Birthday" written on it and the guy at the counter just flat out said no "because they're not doing cake writings that night". If it's super busy I understand but there was at least 3 people working and no one at the drive thru or cash.. On top of that they are selling cakes beyond their must-use date (Dec 5 as of writing this). Told the guy about this also and was just shrugged off and that he would let the supervisor know?
- EBEric BNov 29, 20251.0I ordered a basic small reese blizzard for delivery and they gave me a peppermint bark blizzard with caramel cheesecake additions? It's a disgusting and obvious prank by the worker. Order from here if you want your food messed with. Thank god for refunds. I'll stick to ordering from the other dairy queen.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the regular store hours for Dairy Queen Grill & Chill in Kanata?
Dairy Queen Grill & Chill in Kanata is open from 10:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 10:00 AM to midnight on Friday and Saturday.
Does Dairy Queen Grill & Chill offer drive-thru service and what are its hours?
Yes, Dairy Queen Grill & Chill offers drive-thru service daily from 10:00 AM to 10:00 PM.
Where is Dairy Queen Grill & Chill located in Kanata?
It is located at 499 Terry Fox Drive, Unit 110, Kanata, ON K2T 1H7, Canada.
What kind of food and treats does Dairy Queen Grill & Chill specialize in?
The location specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and DQCakes.com ice cream cakes.
What amenities are available at Dairy Queen Grill & Chill to make visits comfortable?
Amenities include seating, high chairs, restrooms, free WiFi, wheelchair accessibility, and it is family-friendly and good for kids.
How can I order from Dairy Queen Grill & Chill online or get mobile deals?
You can place pickup orders online via their website and download the Dairy Queen app for exclusive deals and mobile ordering rewards.
Is Dairy Queen Grill & Chill open on holidays?
For example, on November 11, 2025, the location is open from 10:00 AM to 11:00 PM. Check specific holiday hours as they may vary.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include the Signature Centre shopping center, Thai Express Restaurant Ottawa for Pan-Asian cuisine, and Honey Coffee Bar for coffee and cafe delights.
Are there other food options close to Dairy Queen Grill & Chill in Kanata?
Yes, nearby restaurants include Pure Kitchen Kanata (vegetarian), Fratelli Kanata (Italian and pizza), and Thai Express for Thai cuisine, offering a variety of dining experiences near your visit.
How can nearby transit or landmarks help me find Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is located near the Signature Centre shopping center and other popular stores like Shoppers Drug Mart and The Beer Store, making it easy to find within this well-known commercial area on Terry Fox Drive.