Rude. Never answers phone.
Kids working just hang up.
SG
S G
Mar 21, 2026
1.0
I’m convinced this location requires the prerequisite of being absolutely terrible at customer service to work there. Every single time I visit, I'm met with the most miserable, un friendly workers ever. The eye rolling, the head throwing at questions, they make it VERY clear they hate their job and do not want to be dealing with you. This has been an ongoing issue for a year and we are done visiting.
MM
Matt McCann
Mar 13, 2026
2.0
Bought an ice cream cake, price was high but they are always good… there were about six staff there and I had a special request to have a birthday message and a very simple line drawing on the cake and they refused to do anything but words. I’ve ordered dozens of cakes before and it’s never an issue to draw something really simple. Very disappointing birthday cake
YS
Yubhav Sharma
Mar 5, 2026
1.0
I had an extremely disappointing experience at this Dairy Queen. I ordered fries “for here,” but they were served in a to-go bag anyway. The fries themselves were awful, they left an aftertaste similar to chicken tenders, like the oil had been reused multiple times. I felt sick for 20 minutes afterward and had nothing to eat during that time. On top of that, instead of helping customers, the three employees on shift were just chatting with each other and completely ignored proper service.
AS
Aastha Soni
Feb 23, 2026
1.0
I ordered a Choco Brownie Extreme with extra turtles, but unfortunately, I was given the wrong topping. I went back politely and asked if I could please get the one with turtles instead. The girl at the reception was a little rude and did not apologize for the mistake.
She remade the dessert in about 30 seconds, but it tasted completely different. It was mostly vanilla, and I could barely taste any chocolate flavor at all. The picture clearly shows the difference between what I originally expected and what I received.
I’m disappointed with both the service and the quality this time. I hope more attention is given to customer service and order accuracy in the future.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the regular operating hours of Dairy Queen Grill & Chill in Kanata?
Dairy Queen Grill & Chill in Kanata is open from 10:00 AM to 11:00 PM Monday to Thursday and Sunday, and from 10:00 AM to midnight on Friday and Saturday.
Does this Dairy Queen location have a drive-thru service?
Yes, the Dairy Queen Grill & Chill at 415 Hazeldean Road offers drive-thru service every day from 10:00 AM to 10:00 PM.
What types of food and treats can I expect at this Dairy Queen?
This Dairy Queen offers soft-serve ice cream, signature shakes, Blizzard Treats, Grillburgers, chicken strip baskets, and ice cream cakes.
Is the Dairy Queen on Hazeldean Road family-friendly and accessible for kids?
Yes, this location welcomes families and children, offering high chairs, restroom facilities, outdoor seating, and a family-friendly environment.
Can I order food online for pickup at this Dairy Queen?
Yes, you can place your order online for pickup through their official website.
Are there seating options available at this Dairy Queen?
Yes, the restaurant has both indoor seating and outdoor seating options available for customers.
What nearby places can I visit before or after my visit to Dairy Queen?
Near the Dairy Queen on Hazeldean Road, you can visit Tim Hortons for coffee, Mancini's Hair Salon for a haircut, or Circle K for convenience items and gas.
Is there a good place for automotive services near Dairy Queen Grill & Chill Kanata?
Yes, nearby automotive services include Kal Tire and Frisby Tire, both offering tire and repair services, as well as Esso Canada gas station with oil change facilities.
Are there financial or community services near Dairy Queen Grill & Chill?
Yes, the Community Employment Resource Centre and Frontline Financial Credit Union are nearby, providing employment assistance and banking services respectively.
Where can I find fitness and wellness services close to this Dairy Queen?
GoodLife Fitness gym is nearby for your workout needs, and local salons like Mancini's Hair Salon and Oxa Barbershop provide beauty and grooming services.
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