Business Details
About
RestaurantRecipe Unlimited
Swiss Chalet in Hanover, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
3.5
258 reviews
5 stars
99
4 stars
57
3 stars
29
2 stars
21
1 star
52
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with missing items or incorrect orders, leading to frustration.
Food Quality
Feedback on food quality was mixed, with some praising the taste while others complained about undercooked or cold meals.
Service Issues
Customers experienced poor service, including unprofessional staff and long wait times, particularly during busy periods.
Positive Experiences
Despite the negative feedback, several reviews highlighted excellent service and enjoyable meals, indicating some consistency in quality.
- HSHannah StoneNov 17, 20251.0Went here for supper tonight with my little family. Food got brought to us, and the perogies were MAYBE lukewarm. My rotisserie chicken was pink, I was told it was cooked to temp, but not a chance am I risking that with my 3 year old eating it - let alone myself. I got the festive special, and had to ask for the chocolate and scratch ticket that are supposed to be included. Also not one apology for any of the mishaps.
- JEJason EdgarOct 31, 20252.0Food was terribly put together, only came with three donuts when it’s supposed to be 10 and also missing the caramel sauce. Tried to call the store at 740pm when they close at 8pm and the phones were already turned off.
- RCRosemary ColeSep 28, 20253.0Food was good but... impossible to eat with those horrible wooden knives and forks. You get a ceramic dinner plate but wooden utensils. It was impossible for me to cut through the chicken with those utensils. I couldn't finish it all. Server forgot to supply necessary sides. Probably better to take out than eat in. Will not be back to that location. Also the entry door was broken. Slams shut with a big bang. Do better.
- KHKarla HirangSep 23, 20255.0Been there last week. It was super awesome! Food was great and customer service! Good job guys!
- TITurnbull Flowers Inc.Sep 16, 20255.0Excellent service & quality.
Frequently Asked Questions About Swiss Chalet
Does Swiss Chalet at 815 Tenth Street, Hanover offer a Braille menu?
Yes, every Swiss Chalet location with a dining room has a Braille menu.
What types of food does Swiss Chalet at 815 Tenth Street, Hanover serve?
Swiss Chalet serves Canadian comfort food including their famous Rotisserie Chicken, Fresh-Cut Fries, BBQ Ribs, sandwiches, appetizers, desserts, and a Family PAK special for 4.
Does Swiss Chalet in Hanover offer delivery and takeout services?
Yes, Swiss Chalet Hanover offers both delivery and takeout. Orders can be placed online via their website or mobile app, and curbside pickup is also available.
What are the operating hours of Swiss Chalet at 815 Tenth Street, Hanover?
Swiss Chalet Hanover is open every day from 11:00 AM to 8:00 PM.
Are there any specials or deals available at Swiss Chalet Hanover?
Yes, Swiss Chalet offers various deals including limited-time promotions, always-on offers, and family meal deals. You can check their Specials & Deals page online for updates.
Does Swiss Chalet Hanover accommodate dietary needs like vegetarian or gluten-friendly options?
Swiss Chalet offers vegetarian options and provides a Nutrition & Allergy Guide. However, they cannot guarantee allergen-free meals due to possible cross contamination during preparation.
Is Swiss Chalet located in Hanover Canadian owned and locally operated?
Yes, the Swiss Chalet at 815 Tenth Street in Hanover is owned and operated by local Canadian franchisees, supporting jobs and economic activity within the community.
Does Swiss Chalet Hanover offer a Braille menu for visually impaired guests?
Yes, every Swiss Chalet location with a dining room, including the Hanover location, offers a Braille menu.
What family-friendly amenities does Swiss Chalet Hanover provide?
Swiss Chalet Hanover welcomes families and children, offers a children's menu, free Wi-Fi, and has seating with restroom facilities available.
What nearby dining options are available around Swiss Chalet Hanover?
Nearby dining options include Harvey's, A&W Canada, McDonald's Canada, and Popeyes Louisiana Kitchen, providing a variety of fast food and restaurant choices if you're exploring the area.
Are there convenient stores or grocery stores near Swiss Chalet in Hanover for customers to visit?
Yes, nearby conveniences include On The Run - Convenience Store, Grant's Your Independent Grocer, and Grant's Your Independent Grocer Hanover, ideal for quick shopping before or after your meal.
What entertainment or attractions can I visit near Swiss Chalet Hanover?
You can visit the Sulphur Springs Conservation Area nearby, a local landmark and park perfect for a relaxing walk or sightseeing before or after dining at Swiss Chalet.