Brand Certified
Swiss Chalet
3.5(258 reviews)
Certified by Swiss Chalet • Mar 01, 2026
Business Details
815 Tenth Street, Hanover, ON
N4N 1S1, Canada
Certified by Swiss Chalet • Mar 01, 2026
(519) 364-3444
Certified by Swiss Chalet • Mar 01, 2026
https://www.swisschalet.com/en/locations/on/hanover/815-tenth-street
Certified by Swiss Chalet • Mar 01, 2026
About
Certified by Swiss Chalet • Mar 01, 2026
RestaurantRecipe Unlimited
Swiss Chalet is proud to be voted most trusted Casual Restaurant for Family Dining brand by Ontario shoppers based on the 2026 BrandSpark® Canadian Trust Study. Swiss Chalet in Hanover, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families to our restaurants since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Swiss Chalet • Mar 01, 2026
Hours
Certified by Swiss Chalet • Mar 01, 2026
Reviews
3.5
258 reviews
5 stars
100
4 stars
57
3 stars
29
2 stars
20
1 star
52
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality, with some praising the taste while others reported issues like undercooked or cold meals.
Service Issues
Frequent complaints about slow service, order inaccuracies, and unprofessional staff behavior.
Customer Experience
Positive experiences highlighted friendly staff and good service, but many customers expressed frustration over missing items and poor handling of complaints.
Pricing Concerns
Several customers felt that prices were too high relative to the quality and consistency of the food.
- RLRita LambertFeb 13, 20265.0We took our mother out for her birthday. The food was excellent, and the waitress, Kathie B.was friendly and very nice.
- RRRccturbosJan 31, 20265.0Quick service and great food!
- HSHannah StoneNov 17, 20251.0Went here for supper tonight with my little family. Food got brought to us, and the perogies were MAYBE lukewarm. My rotisserie chicken was pink, I was told it was cooked to temp, but not a chance am I risking that with my 3 year old eating it - let alone myself. I got the festive special, and had to ask for the chocolate and scratch ticket that are supposed to be included. Also not one apology for any of the mishaps.
- JEJason EdgarOct 31, 20252.0Food was terribly put together, only came with three donuts when it’s supposed to be 10 and also missing the caramel sauce. Tried to call the store at 740pm when they close at 8pm and the phones were already turned off.
- RCRosemary ColeSep 28, 20253.0Food was good but... impossible to eat with those horrible wooden knives and forks. You get a ceramic dinner plate but wooden utensils. It was impossible for me to cut through the chicken with those utensils. I couldn't finish it all. Server forgot to supply necessary sides. Probably better to take out than eat in. Will not be back to that location. Also the entry door was broken. Slams shut with a big bang. Do better.
Frequently Asked Questions About Swiss Chalet
Does Swiss Chalet at 815 Tenth Street, Hanover offer a Braille menu?
Yes, every Swiss Chalet restaurant location with a dining room has a Braille menu.
What types of food does Swiss Chalet at 815 Tenth Street, Hanover serve?
Swiss Chalet serves Canadian comfort food including their famous Rotisserie Chicken, Fresh-Cut Fries, BBQ Ribs, sandwiches, appetizers, desserts, and a Family PAK special for 4.
Does Swiss Chalet in Hanover offer delivery and takeout services?
Yes, Swiss Chalet Hanover offers both delivery and takeout. Orders can be placed online via their website or mobile app, and curbside pickup is also available.
What are the operating hours of Swiss Chalet at 815 Tenth Street, Hanover?
Swiss Chalet Hanover is open every day from 11:00 AM to 8:00 PM.
Are there any specials or deals available at Swiss Chalet Hanover?
Yes, Swiss Chalet offers various deals including limited-time promotions, always-on offers, and family meal deals. You can check their Specials & Deals page online for updates.
Does Swiss Chalet Hanover accommodate dietary needs like vegetarian or gluten-friendly options?
Swiss Chalet offers vegetarian options and provides a Nutrition & Allergy Guide. However, they cannot guarantee allergen-free meals due to possible cross contamination during preparation.
Is Swiss Chalet located in Hanover Canadian owned and locally operated?
Yes, the Swiss Chalet at 815 Tenth Street in Hanover is owned and operated by local Canadian franchisees, supporting jobs and economic activity within the community.
Does Swiss Chalet Hanover offer a Braille menu for visually impaired guests?
Yes, every Swiss Chalet location with a dining room, including the Hanover location, offers a Braille menu.
What family-friendly amenities does Swiss Chalet Hanover provide?
Swiss Chalet Hanover welcomes families and children, offers a children's menu, free Wi-Fi, and has seating with restroom facilities available.
What nearby dining options are available around Swiss Chalet Hanover?
Nearby dining options include Harvey's, A&W Canada, McDonald's Canada, and Popeyes Louisiana Kitchen, providing a variety of fast food and restaurant choices if you're exploring the area.
Are there convenient stores or grocery stores near Swiss Chalet in Hanover for customers to visit?
Yes, nearby conveniences include On The Run - Convenience Store, Grant's Your Independent Grocer, and Grant's Your Independent Grocer Hanover, ideal for quick shopping before or after your meal.
What entertainment or attractions can I visit near Swiss Chalet Hanover?
You can visit the Sulphur Springs Conservation Area nearby, a local landmark and park perfect for a relaxing walk or sightseeing before or after dining at Swiss Chalet.
Brand Certified Facts from Swiss Chalet
This information is certified by Swiss Chalet and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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